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Reviews of The Imperial Hawaii Resort

3.5 out of 5
The Imperial Hawaii Resort
205 Lewers St, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jessica, PALOS VERDES PENINSULA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in May 2024
Response from TonyG on 23 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at the imperial. The only down side was the elevators which were down twice in 6 days
Stayed 6 nights in May 2024
Response from TonyG on 21 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. So central to everything.
Stayed 13 nights in Apr 2024
Response from TonyG on 20 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TonyG on 20 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Troy, Bellbowrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to restaurants, shopping, beach, friendly staff, great for families
Stayed 11 nights in May 2024
Response from TonyG on 16 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Nelson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people! Great service.
Stayed 1 night in May 2024
Response from TonyG on 16 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit dated and needs renovating
Stayed 6 nights in Apr 2024
Response from TonyG on 8 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Marie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
We were 4 people staying in the palm suite, it was very tight with all the luggage and 2 beds in the lounge. I like the location walkable to the beach ,restaurant an ABC store downstairs was very useful. hotel service was good.
Stayed 5 nights in Apr 2024
Response from TonyG on 13 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Waikiki walking access. Friendly staff.
Stayed 1 night in Apr 2024
Response from TonyG on 8 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Perla

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 10 nights in Apr 2024
Response from TonyG on 6 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

vilma

Close to eatery and shops
Stayed 3 nights in Apr 2024
Response from TonyG on 6 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Apr 2024
Response from TonyG on 6 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights before a cruise. Perfect location if you want to enjoy the best of Waikiki. Room has everything you need, and staff are all super friendly. The Denny’s and convenience store next door come in handy.
Stayed 2 nights in Apr 2024
Response from TonyG on 29 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Anna, Mississauga

Stayed 7 nights in Apr 2024
Response from TonyG on 14 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Jc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel friendly members
Stayed 2 nights in Apr 2024
Response from TonyG on 23 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

2/10 Terrible

Shawn, Rocky View County

Stayed 1 night in Apr 2024
Response from TonyG on 9 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Stuart

Stayed 4 nights in Apr 2024
Response from TonyG on 8 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

jennilyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, clean, safe and everything is walkable
Stayed 4 nights in Apr 2024
Response from TonyG on 15 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again in the near future.

10/10 Excellent

Yuka

Stayed 2 nights in Apr 2024
Response from TonyG on 6 May,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in the centre of every thing. Great location.
Stayed 6 nights in Apr 2024
Response from TonyG on 15 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again in the near future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Burgling face very reasonable place to walk to all the death facilities.
Stayed 1 night in Apr 2024
Response from TonyG on 8 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again in the near future.

10/10 Excellent

Martha

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The gentleman who checked us in was the best in courtesy and accommodating Very personable
Stayed 1 night in Mar 2024
Response from TonyG on 1 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a studio with a Murphy bed. It was not very comfortable. Otherwise the stay was ok.
Stayed 2 nights in Mar 2024
Response from TonyG on 1 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

6/10 Okay

Shane

Stayed 1 night in Mar 2024
Response from TonyG on 23 Apr,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Yvonne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was old but the staff were very friendly and helpful. The Banyan suite was not as convenient with just a mini kitchen. I was expecting a stove element instead of just a fridge and sink. I would stay here again but I'd pay a bit more for the slightly larger suite with a full kitchen.
Stayed 10 nights in Mar 2024
Response from TonyG on 27 Mar,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very good and safe area amazing staff! Only down thing was the sofa bed not comfortable and my pillow case had some mold also no trash can in restroom other than that highly recommend!
Stayed 5 nights in Mar 2024
Response from TonyG on 25 Mar,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a condo with a kitchen and when you stay a long time it is nice to have a kitchen
Stayed 13 nights in Feb 2024
Response from TonyG on 4 Mar,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its walkable to shops and restaurants
Stayed 1 night in Feb 2024
Response from TonyG on 4 Mar,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily able to walk everywhere
Stayed 7 nights in Feb 2024
Response from TonyG on 22 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jan 2024
Response from TonyG on 22 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower did not drain well, and remote for TV did not work well. Other than this, room was clean and spacious, with nice view of ocean.
Stayed 5 nights in Feb 2024
Response from TonyG on 22 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
Overall it was ok. Our room was ready when we flew into Hawaii early in the morning which was great as we had an all night flight from Australia. There was some issues with the bathtub. Bed not very comfortable. Close to beach was nice. Great location to restaurants and shopping. I felt it was a little overpriced.
Stayed 1 night in Feb 2024
Response from TonyG on 4 Mar,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late and tired and the night staff on 2/17 were very welcoming, efficient. The bell/valet service was very good, the room had all the extras we asked and was comfortable. We just stayed the one night before heading to the north shore, but it was a nice place to land after a long flight. We recommend better pillows and water in the vending machines but everything else was great for a family
Stayed 1 night in Feb 2024
Response from TonyG on 22 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Erica

Travelled with family
We had a wonderful stay. The rooms were clean, the staff was very friendly and helpful, and it was a great location for the beach. Our room slept 6. We appreciated that they had appliances that we could check out for cooking. Laundry room was clean and reasonably priced for washing our clothes. Very impressed with overall experience!
Stayed 3 nights in Feb 2024
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Bobbie

Stayed 1 night in Jan 2024
Response from TonyG on 20 Mar,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

takaaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so nice,kind and friendly!!
Stayed 1 night in Jan 2024
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the view and the arrangement of the room!
Stayed 1 night in Jan 2024
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

Davy, Los Alamitos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was great. Close to everything you need in Waikiki. One bedroom was really small for 2 adults and 3 kids. Once you pull both beds out in the living, there's no walking space.
Stayed 1 night in Jan 2024
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff as amazing. We had an issue with another hotel with lack of cleanliness. I wanted to mention Chris and his manager went above and beyond to accommodate my family and I to get us a room. We will be staying there again.
Stayed 1 night in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

4/10 Poor

Linwood

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
We couldnt get an early check in or a late checkout. The woman on the phone was rude. Asked her if they had toothpaste, and she said no and hung up on me during my stay. I will definitely will not be staying at this hotel again!
Stayed 1 night in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!

10/10 Excellent

Lili

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Ujjal

Travelled with family
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Paul Cedrick

Liked: Property conditions & facilities
I love the room
Stayed 1 night in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

8/10 Good

rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had 5 nights in a Standard suite, 1 bedroom, 2 bathrooms. Plenty of room and ideal if you were there for an extended stay with stove, microwave and full sized fridge. ABC store downstairs, modern,clean laundry facility on site and close to the beach and venues. Pick up for our tours was never more than a 5 minute walk. It's not 4 or 5 star and doesn't have beach views but it's clean, has friendly staff and offers good value in a great location.
Stayed 6 nights in Nov 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TonyG on 16 Feb,2024
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and staff
Wonderful staff, location and facilities.
Stayed 2 nights in Dec 2023