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Reviews of Shiny Ocean Hotel

3.5 out of 5
Shiny Ocean Hotel
No. 267 Chongqing Rd, Hualien City, Hualien County

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 281 reviews" "
Rating 8 - Good. 85 out of 281 reviews" "
Rating 6 - Okay. 27 out of 281 reviews" "
Rating 4 - Poor. 7 out of 281 reviews" "
Rating 2 - Terrible. 6 out of 281 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Soo Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and very spacious.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You simply have to visit the night market near by. If you are a foodie, that's heaven for you. Nice hotel with the ocean view if you are able to get it.
Stayed 1 night in Jun 2023

4/10 Poor

Alice

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photos are deceiving
Strange & musty smell in hotel. Gave us room on 7 flr but it smelt of smoke/cigarettes when we asked reception, were told ‘non-smoking, but we can’t stop guests if they smoked’. They changed room eventually but Attitude was nonchalant and unsympathetic. service was slow, was told they are shorthanded. Poor quality toothbrush - bristles were dropping out. Breakfast was bad - congee was almost cold and whole setup doesn’t look appetizing at all. Wanted to cancel my second night but Hotels feedback they cannot find the manager. Eventually NO follow up from Hotels. And don’t believe in the photos, the hotel was run down and poorly maintained, nothing like the photos at all.
Stayed 2 nights in Jun 2023

8/10 Good

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival we realized there is no parking on site for unloading, so we had to unload everything, including a bicycle, on the side of a busy street. This is not off to a good start. Still frustrated from unloading we checked in. Front desk informed us we are upgraded from a deluxe double room to a deluxe quadruple room due to heavy booking. We sometimes choose a bigger room for its space anyway so we didn't give it too much thoughts. However, when we entered the room on the top floor.... The view..... You could see all the way down the street that's leading to the beach, then the sea. It's just beautiful. At that moment, all the unpleasantness of unloading was behind us. Room is spacious and quiet with a work station and a sofa/coffee table set. Please note, the double beds are combined by two twin bed mattresses so there is a seam right in the middle in our room. However, that double bed is meant for two people, so... Bathroom is spacious with a big window right by the tub for star gazing. Breakfast is decent but certain foods can be hotter like eggs, fries.. This seems to be the common theme here in Taiwan, western hot food is never hot, not even warm. It could be just how it's done here. Hotel is very convenient to the beach and night market.

2/10 Terrible

Hung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Jovanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Cam Tu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big room!
Very big room with ocean view! Only a few minutes walk to night market. I really like the area as it calming and relaxing near the water.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfy. The double room is interesting and spacious but the quadruple room is smaller than expected (from web photo) so kinda disappointed. Apparently there are 2 types of quadruple room and i was somehow unlucky to get the smaller one. Breakfast is reasonable.
Stayed 1 night in Dec 2019

6/10 Okay

Rahul

Travelled with group
Disliked: Cleanliness
Could be better
Easily one of the worse hotel room I stayed in this 2019. We booked 2 rooms and other room was pretty okay. Mine was really dirty. Cups and kettle too had stains. Night lamp is really bright. Tried contacting reception in the night to fix that but person in-charge wasn't able to communicate in English. Morning staff is pretty okay to talk in English and is pretty helpful. Location is nice. 5 minutes of walk to the beach.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Erin

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not so Shiny these days
Huge room with a nice view but the caulk in the bathroom was just straight up nasty. Black mold under the majority of it. Super cringeworthy. Cutting out and recaulking the bathroom fixtures would really go a long way. Nice that there were two extra pillows in the room but pillow cases would have been helpful.
Stayed 1 night in Nov 2019

10/10 Excellent

Frances, California

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice staff, clean. Breakfast is good and adequate.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Spacious clean room
We had the ocean view room which had an angled large picture window. Room was spacious, bright and clean, with large modern bathroom with separate glass-enclosed shower and heated toilet. Breakfast buffet was fantastic, with so many hot and cold choices. Location was good, within walking distance of night market and local shops. Needed a taxi to get to train station.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
Room is big enough and mozzie free.
Stayed 2 nights in Sep 2019

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Really nice property in a central location. Hotel options here are limited so it does stand out as a decent place to stay. Convenient for the town and the night markets. Nice view of the coast. Clean room and bathroom. Nice staff.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The staff don’t understand English and the breakfast is cold except the coffee. The room is clean and tidy. But the room cleaner always forget to fulfill complete the room utensils.
Stayed 4 nights in May 2019

10/10 Excellent

Edeson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
Amazing service and friendly staff
Stayed 3 nights in Apr 2019

10/10 Excellent

SEAN.JIANG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb view of the sea. Spacious and relatively convenient location to Dong Da Meng Night Market... there is also a surprisingly good & cheap japanese restaurant just beside the hotel!
Stayed 2 nights in Apr 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended if visiting Hualien.
Room is exactly as shown. Really spacious room with HUMONGOUS bed. We experienced a 4 6 magnitude earthquake and received a call from reception within 2mins checking on us if we were ok. We had initially planned to stay only 1 night but decided to extend another night as we loved the room so much. Nearby night market has awesome salt baked fish (Die-die-must-try! Not to be missed.)
Stayed 1 night in Mar 2019

2/10 Terrible

GC, US

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a raining day. Hotel was not packed, hardly any customer. They do not allow early check in. No parking on site. Parking located at an off- site location in an alley. Pillow cases and bed are all dirty. Can see hair and dust all over. Rest room smells, had a bad scent. Lobby light was turn off. It was pitch dark in the morning. Do not recommend this hotel at all.
Stayed 1 night in Mar 2019
Response from Reservations on 16 Mar,2019
Dear Customer, It is our privilege to have you stay with us during your recent trip in Hualien. We appreciate your comments and suggestions that will surely help us to improve our services. We sincerely look forwards to serving you again in the near future. Thank you. Management Team Shiny Ocean Hotel

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, they have english speaking staff at the reception.
Stayed 2 nights in Jan 2019
Response from Reservations on 14 Mar,2019
Dear Customer, Thank you for choosing our Shiny Ocean Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Shiny Ocean Hotel

10/10 Excellent

Zhixin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
The service was impeccable. The staff was very accomodating and hospitable, and they accomodated our every request. The room was spacious and comfortable.
Stayed 3 nights in Dec 2018

10/10 Excellent

Winston, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond our expectation. The Family Room was huge with nice view of the Pacific Ocean. Location was excellent as it is near the Dongdamen Night Market (10 mins walk) and the Golden Triangle shopping district (15 mins walk). Front desk was nice and the lady patiently introduced to us all the good food places. Breakfast was average though.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Xiaoxing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
强烈推荐！
酒单非常新。设施很齐全，房间很大。床是那种很硬的床很舒服。自带免费的停车场。毫不夸张5星级酒店一样的服务。强烈推荐！
Stayed 1 night in Jan 2018

8/10 Good

Ken, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel
Hotel is new, staff is friendly and helpful. Location is good
Stayed 1 night in Nov 2017

8/10 Good

Khai Chyeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy hotel
Square tub happens to be the best tub for my babies to enjoy bathing time
Stayed 1 night in Nov 2017

8/10 Good

Lily, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, big room
Gave me a corner room with views of the sea and mountains from both windows. Service staff are excellent.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The triple deluxe room is perfect for three people group, had a very nice experience here, hotel is close to the night market, room is spacious and clean.
Stayed 3 nights in Sep 2017

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me breakfast was a disaster. So many vegetables in oily souces... Disgusting bread! Room was exellent, though. Very spacious, nice bathroom. Location is good for the people with a car.o

10/10 Excellent

SEOHLENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and clean hotel.
Friendly staff, including airport transfer driver. Hot water didn't work in the shower on our first night. After the front desk validated, she was quick to offer a change of room and she upgraded us to their suite. Really appreciate the gesture.

10/10 Excellent

nicholas, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice room, good, clean and comfortable. Got free upgrade.

10/10 Excellent

Chao-Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is superb, room is amazing, clean, modern, spacious. Location is very convenient.

8/10 Good

堂義

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

HSIU LUAN

Stayed 3 nights in Jan 2024

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工們妥善的保管了遺落在飯店的物品，並且細心了回了電話，讓旅程畫下了圓滿的句點。非常感謝。
Stayed 1 night in Jan 2024

10/10 Excellent

JIANN BAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的住宿環境
Stayed 1 night in Jan 2024

10/10 Excellent

Hui chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jia-ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

TZU HSUN

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Hua-Wen

Stayed 2 nights in Nov 2023

10/10 Excellent

chi ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
付近有夜市，房間感覺不錯
Stayed 2 nights in Nov 2023

10/10 Excellent

PO HUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

CHUAN YI

Stayed 1 night in Oct 2023

10/10 Excellent

HUNG PENG

Stayed 1 night in Oct 2023

10/10 Excellent

CHEN WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
服務友善 地點方便 停車方便
Stayed 1 night in Oct 2023

8/10 Good

Hsiu ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

YULIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便
Stayed 2 nights in Sep 2023

6/10 Okay

Tsengi

一般般
Stayed 1 night in Sep 2023