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Reviews of Hotel One Mall Road Murree

3 out of 5
Hotel One Mall Road Murree
Jawa Building, GPO Chowk, The Mall, Murree

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hina, Rolling Mdws

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice and respectful.
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was smell in hotel and room. Bathroom towel was dirty. Check in time was 2pm and room was not ready till 2.35pm.
Stayed 3 nights in Feb 2021
Response from Danish Masood on 16 Feb,2021
Dear Valued Client, Greetings from Hotel One Thank you for your valued feedback. We sincerely regret and apologize for the inconvenience you have faced. We assure you that our team is always happy to assist guests. Please do stay with us again so we can rectify your unfortunate experience. Regards, Danish Masood Asst. Reservation Manager

2/10 Terrible

junaid

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
They stole my shoes
Stayed 1 night in Nov 2020

10/10 Excellent

junaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Danish Masood on 4 Dec,2020
Thank You!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Breakfast is not upto good standards, even coffee machine was not working for the 3 days we stayed.
Stayed 3 nights in Nov 2020
Response from Danish Masood on 17 Nov,2020
Dear Mr. Mathew, Greetings from Hotel One Thank you for your valued feedback. We sincerely regret and apologize for the inconvenience you have faced. We assure you that our team is always happy to assist guests. Please do stay with us again so we can rectify your unfortunate experience. Regards, Danish Masood Asst. Reservation Manager

10/10 Excellent

Muhammad Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Muhammad Aqeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaxing
It is quite good
Stayed 1 night in Feb 2020

8/10 Good

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the center, rooms clean & tidy, beds very comfortable. A bigger choice at breakfast is needed, no fruit or yougurts. Otherwise a great hotel
Stayed 1 night in Nov 2019

10/10 Excellent

Talha, Karachi

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good hotel, however, there is a steep climb to reach the entrance from the main road
Stayed 4 nights in Sep 2019

6/10 Okay

SAR, Islamabad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Check-in ever . They had no clue about my reservation which was prepaid. Even after everything was sorted out, it took them 2.5 hours to get me a room .
Stayed 1 night in Jun 2019

10/10 Excellent

Mobeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was great. We loved it.
Stayed 1 night in May 2019

4/10 Poor

IHTISHAM, Toronto

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Only unique thing is the location . , wouldn’t stay here ever again
Stayed 1 night in Mar 2019
Response from Muhammad Naeem Bhutta on 30 Apr,2019
Dear Mr. Ahtesham, We are sad to hear that you did not have healthy stay with us. Would you be so kind to advise us with issues that you have faced at property and what makes you upset for not visiting us again. I am looking forward for your response to investigate further.