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Reviews of Akgun Istanbul Hotel

5 out of 5
Akgun Istanbul Hotel
Adnan Menderes Bulv., Istanbul, Istanbul

Reviews

6.8
Rating 10 - Excellent. 23 out of 90 reviews" "
Rating 8 - Good. 24 out of 90 reviews" "
Rating 6 - Okay. 20 out of 90 reviews" "
Rating 4 - Poor. 8 out of 90 reviews" "
Rating 2 - Terrible. 15 out of 90 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zain

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly.
Stayed 3 nights in Mar 2024
Response from Ebru BAYKARA SALES&MARKETING SUPERVISOR on 8 Mar,2024
Dear Zain,Greetings from Akgun Istanbul Hotel.First of all, thank you for your choosing Akgün Istanbul Hotel.We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future.Best Regards

10/10 Excellent

Mohammed Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE RECEPITION STAFF ARE VERY FRENDLY AND HELPFULAND DO THIER BEST TO HELP THE GUEST SPECILLY I WISH TO THANK MR.SARDAR AND MR. KAMEL AND ALSO THE RESTURANT STAFF
Stayed 3 nights in Jan 2024
Response from Ebru BAYKARA SALES&MARKETING SUPERVISOR on 20 Feb,2024
Dear Mohammed Hassan,Greetings from Akgun Istanbul Hotel.First of all, thank you for your choosing Akgün Istanbul Hotel.We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future.Best Regards

10/10 Excellent

Mohammed Hassan

Stayed 1 night in Dec 2023
Response from Ebru BAYKARA SALES&MARKETING SUPERVISOR on 20 Feb,2024
Dear Mohammed Hassan,Greetings from Akgun Istanbul Hotel.First of all, thank you for your choosing Akgün Istanbul Hotel.We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future.Best Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

6/10 Okay

MOHMAD

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff spoke little English, so difficult to communicate except concierge who was v helpful Also only supplied2 x 330mls of water said extra bottles chargeable, although booked triple room
Stayed 4 nights in Jun 2023
Response from Özkan Yaşar Reservation Clerk on 20 Jun,2023
Dear MohmadGreetings from Akgun Istanbul Hotel.First of all, thank you for your choosing Akgün Istanbul Hotel.We have received your complaints and informed our departments.We'll search and do our best. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards

4/10 Poor

zafer, la

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel super old, rooms are super small, not correct shown detail. Shower water and bathroom sink not running properly, tv is smal as laptop, view is suck, they have a starbucks at the bar but dont even try(they dont even know whats half and half creamer) first and last stay, waisted,
Response from Ayşe Göksu Revenue & Online Executive on 17 Jan,2023
Dear Mr. ZAFER , First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel. Best regards Ayşe Göksu Revenue & Online Executive

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels we ever used. We had a very bad stay and terrible nights in this look-alike hotel. This is a scam hotel never 5 stars at all. We are a belgian couple and never in our hundreds of trips had such a thing. The rooms are very dirty, noisy, very old with broken window and broken bed. Torn paper paint and humidity on the walls. plus, bed sheets, towels and pillows have stains and dirty. some times even burnt. We changed room during the 6 night-stay. But nothing changed. We got sick of allergy because of dust and dirt. Add to that the staff in the reception are very arogant and are not helpful. Everyone in the bulding want to be tipped if you pass by them. Even the entrance of the hotel is so smelly. Escape from this place
Stayed 6 nights in Nov 2022
Response from Ayşe Göksu Revenue & Online Executive on 25 Nov,2022
Dear Mr. Mohamed, First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel. Best regards Ayşe Göksu Revenue & Online Executive

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in an easy to access location giving you the opportunity to explore Istanbul fully
Stayed 2 nights in Aug 2022
Response from Ayşe Göksu Revenue & Online Executive on 21 Sept,2022
Dear Paul ,First of all, thank you for your choosing Akgün Istanbul Hotel.We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards

10/10 Excellent

Huda, Garden Grove

Stayed 5 nights in Aug 2022

10/10 Excellent

Afshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2022

2/10 Terrible

Yasmeen

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
overall bad experience. not sure if it was busy status or inefficiency. ac wasnt working rooms were not ready prior to check in no towels house keeping doesnt pick up call resturant took 1 and half hours to bring french fries and pizza
Stayed 1 night in Jul 2022
Response from Ayşe Göksu Revenue & Online Executive on 20 Aug,2022
Dear Ms. YASMEEN , First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel. Best regards Ayşe Göksu Revenue & Online Executive

8/10 Good

Mahir Ablhd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Ayşe Göksu Revenue & Online Executive on 21 Dec,2021
Dear Mr. MOHAMED, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Ayşe Göksu Revenue & Online Executive

2/10 Terrible

Hamzeh

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
First he done to speak English second service is very bad third furniture in the room it’s very bad for restaurant in a breakfast service is very bad 5Everything in this hotel is very bad surely when I told you that Normal this Hotel Three star not five star everything is very bad thank you
Stayed 11 nights in Nov 2021
Response from Ayşe Göksu Revenue & Online Executive on 21 Dec,2021
Dear Mr. HAMZEH , First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel. Best regards Ayşe Göksu Revenue & Online Executive

8/10 Good

SOMIA

Stayed 2 nights in Nov 2021

4/10 Poor

Mhdwaseem

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
It was very bad experience, the service was very disappointing with everything. We stayed there six nights, the staff there didn't changed the bed covers and pillows, the didn't clean up the room even i called the reception and ask about send someone to clean. They did not change the towels on a daily basis.
Stayed 6 nights in Jul 2021
Response from Ayşe Göksu Revenue & Online Executive on 20 Aug,2021
Dear Guest, First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel. Best regards

10/10 Excellent

Waliya

Stayed 7 nights in Jul 2021

2/10 Terrible

HUSSAIN

Stayed 2 nights in Jul 2021

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very polite and efficient services. No hassle for me what so ever.
Stayed 1 night in Oct 2020
Response from Ayşe Göksu on 17 Mar,2021
Dear Guest, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Ayşe Göksu Revenue & Online Executive

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2020
Response from Ayşe Göksu on 18 Dec,2020
Dear Guest, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Ayşe Göksu Revenue & Online Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Ayşe Göksu on 16 Oct,2020
Dear Guest, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Ayşe Göksu Revenue & Online Executive

2/10 Terrible

Rafi, Iraq

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff, and clean. But dont use the hotel taxi. They r scammers
Stayed 4 nights in Sep 2019
Response from Ayşe Göksu- Corporate Sales Executiive on 17 Apr,2020
Dear Guest, First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel.

6/10 Okay

HAYDER

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Like
Stayed 1 night in Nov 2018
Response from Esra Koyuncu /Reservation Excutive on 7 Jan,2019
Dear Mr.Hayder, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Esra Koyuncu Reservation Executive

8/10 Good

HAYDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
It's good
Stayed 1 night in Nov 2018
Response from Esra KOYUNCU / Reservation Executive on 27 Dec,2018
Dear Mr. Hayder, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Esra Koyuncu Reservation Executive

4/10 Poor

sia

Liked: Staff & service
Disliked: Cleanliness
Average 3 star hotel close to metro
The room was large with very poor night time and bathroom lighting. During the day, the room was light filled and pleasant. Unfortunarely the cleanliness of the room was terrible. It had not been properly cleaned for a very long time. The cheap rug under the bed was so disgusting, i was happy slippers were provided. In my week long stay, my bed sheets were only changed on the fifth day. The kettle had caked on milk which had obviously not been checked. My booking included breakfast which was pleasant with a good selection of food. The hotel was a few minutes walk from the Metro system which is on the airport line. By changing at yusufpasa or arkasay you can jump on the tram line into the historical centre. I only stayed here because they had an outdoor pool which i ended up hardly using. Having stayed in Istanbul many times before, better hotels certainly exist for the same price. The hotel was full and the staff were very friendly and helpful however due to the lack of cleanliness i would not stay here again.
Stayed 7 nights in Jul 2018
Response from Ayşe Göksu-Corporate Sales Executive on 17 Apr,2020
Dear Guest, First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel.

8/10 Good

humble Tim, glasgow

Liked: Cleanliness, staff & service
Hotel with great breakfast
The heating system was on and we visited in April. It was too warm. We complained many times, but they said air conditioning would not be turned on yet. They said open the window. Hotel is situated on main dual carriageway so it was very noisy even at night. Pool was out of order. This made our trip to Istanbul a bit of a disappointment because we did not get the comfort and rest we needed to enjoy our excursions. The breakfast was terrific.
Response from Yelda Çelik on 19 Apr,2016
DearGuest, First of all, thank you for choosing Akgün İstanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy hotel
Excellent hotel apart from Wifi which was very poor in the room Just 50 meter from direct metro to airport and Askariy
Response from YELDA on 12 Jan,2016
Dear Guest, First of all, thank you for choosing Akgün İstanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future.

4/10 Poor

Zishaan, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Akgun Istanbul woes
When I arrived there was a group checking in, all staff were dedicating themselves to serving the group and disregarded myself. Then while checking in the agen would only conversate about MY booking with my colleague and at no point spoke to me directly about the booking I had made and I had paid for. Throughout the stay the room was never properly cleaned and at one point not cleaned at all despite leaving the sign out. The door usually got stuck and wouldn't lock or open properly.
Response from YELDA on 4 Dec,2015
Dear Zishaan, First of all thank you for your reviews. l We apologize for all the problems.I'm really sorry. We expect you to provide quality services better and our hotel again on your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service
very good
Response from YELDA on 17 Oct,2015
Dear Guest, First of all thank you for your reviews. and for choosing our hotel. we will be happy to see you at our hotel again on your next trip

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It s very good
It was very good experiance i like the sweming bool i recomend the hotel to evry torse thank u
Response from YELDA on 13 Aug,2015
Dear Guest, First of all thank you for your reviews,and for choosing our hotel we will be happy to see you at our hotel again on your next trip

8/10 Good

Baset, Traplsi

Liked: Cleanliness, room comfort
Nice hotel
It is reasonable price. I like it because it's very close to the metro station.
Response from YELDA on 15 Aug,2015
Dear Guest First of all thank you for choosing our hotel. Thank you for helping us with your comments. Wewould like to mention that we will be happy to welcome you to our hotel again.

6/10 Okay

from Manhattn

Liked: Staff & service
Disliked: Property conditions & facilities
Very terrible Internet connection
I stayed in this hotel for 12 days. It was not bad despite the internet connection that was very weak and it cuts off every three minutes.
Response from YELDA on 13 Aug,2015
Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel location is far from downtown. but there is metro station near the hotel. Hotel furniture are old and need to renew.
Response from YELDA on 15 Aug,2015
Dear Guest, Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again. Yours faithfully.

6/10 Okay

Mukrem, Kicevo Macedonia

Disliked: Room comfort
Ok
The stay was ok, the internet free wiifi was horrible, very inconsistent to the point that there was no internet service almost the entire stay
Response from YELDA on 17 Oct,2015
Dear Guest, We are very sorry about this situation. Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again. Yours faithfully.

6/10 Okay

farroukh, new york

Disliked: Staff & service, property conditions & facilities, room comfort
terrible
Thwy cut the AC in night every night. Service is terrible, most of the staff dont speak english. They supply only 10 oz of drinking bottle water for a couple in 24 hrs.
Response from sevket diri on 3 Jan,2015
We are very sorry about this situation. Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again. Yours faithfully. Şevket DİRİ

8/10 Good

Zaki, Saudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a metro just 2 minute walk
Response from sevket diri on 3 Jan,2015
Thank you for your all praises.Your praises make us happy.Hope to see you Again in our hotel. Yours faithfully. Şevket DİRİ

2/10 Terrible

fnassif, Cairo,Egypt

Disliked: Cleanliness, staff & service, room comfort
Horrible experience
This is nothing near 5 stars its more like 3 stars. The staff is very hard to deal with.
We are very sorry about this situation. Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again. Yours faithfully. Şevket DİRİ

8/10 Good

Peter, Istambul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5
Wi-fi was unable sometimes, or even if it works it was weak. Breakfast was good but everyday was the same. Beds are soft but not very bad. Lights was just on the wall. Not enough. Dirty windows, loud street noise disturb us. Maybe inner rooms don't. All in all it is 4 out 5.
Response from sevket on 2 Aug,2014
Thank you for your all praises.Your praises make us happy.Hope to see you Again in our hotel. Yours faithfully. Şevket DİRİ

6/10 Okay

Sarita, Usa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
definitely not a "5 star" hotel
I've never written a review before but here goes...I booked this hotel for 3 reasons: air-conditioning, free wi-fi, and a gym. I booked 3 nights. The first day the AC wasn't working so I called multiple times to get it checked. Next day, still not working so I spoke with a manager who assured us it would get checked. By the time I returned from the hotel that night, it still wasn't working. At that point I gave up. It's ok if there is a problem with the AC but the lack of concern/response was annoying. Also, the wifi in my room was going in and out the entire time, again I called to see if they could fix it, and nothing. Lastly, the gym is one bike that he said I had to use between 10-11 bc the room is also used for the spa or something. So if these 3 things matter to you like they did for me, I wouldn't count on them. Otherwise, hotel itself was clean and reasonable, buffet was clean and decent. Its a 10 minute walk to the tram, the immediate neighborhood has nothing, it's mainly roads. Not worth this place unless you get a really, really good deal.
Response from sevket on 3 Aug,2013
We are very sorry about this situation. Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again. Yours faithfully. Şevket DİRİ

2/10 Terrible

Mila, USA

Disliked: Staff & service
3+ star Hotel - not 5 star
Terrible hotel. The lobby looks good but the carpet in the room is so dirty. The bathroom looks like from 1 star hotel. The towels is gray instead white. No swimming pool (it's open just at the summer time). No Wi-Fi (you can get so slow Wi-Fi just in the lobby. The breakfast is the same every day. No laundry room - there is a laundry service and you have to pay $11.00 for each. This is not 5 star hotel. Maybe 3+ If you are from USA you will be so frustrated by this "5 star" hotel and high price. Do not try to ask or complain about Wi-Fi, nobody can help you.
Response from sevket on 3 Aug,2013
Our swimming pool is in the annual maintenance and it’s open swimming pool for this reason the pool can be opened in summer season. 4 and 5 stars hotels haven’t got laundry room in Turkey and Europe Our wi-fi system is working properly.If this problem was caused by us, it might be fixed. That they nobody complained about our wi-fi, but incident like this can be normal because sometimes the devices can not connect although our router working. We are very sorry about this situation. Thank you for your all commentaries.We will take notice of your all criticism. Hope to see you again. Yours faithfully. Şevket DİRİ

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Great Location
We have booked this hotel but the a/c in the room was not working and the passenger has to suffer for the same this should have been informed to us in advance
Response from sevket on 20 Jul,2013
Our air conditioning system is not out of order.İf you informed us, absolutely our guest relation department would consider about this situation.Thank you for your all commentaries.We will take notice of your all criticism.Hope to see you again. Yours faithfully. Şevket DİRİ

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Avoid this hotel!!
I travel a lot and in my opinion avoid this hotel if you can. It really is not 5* quality. My issue was with service that they seriously lack and they don't appear to care about customer complaints. Location is also not great you're basically opposite dual carriageway!
Response from Front Office Manager on 1 Aug,2015
Dear Guest The fırst thank you for your reviews. We apologize for any problems experienced.You again at our hotel, we want to indicate that we will be happy to stay

8/10 Good

Jessie, Santa Cruz, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great pool, nice hotel overall.
The room we stayed at was very roomy and quiet which we liked a lot. It had a view to the pool and the city. We were greeted by the complimentary fruit basket on the first day of our stay, the bed was comfy, room had a table and ample room to kick back. I actually wished we had stayed our whole time here. It is close to the tram stop so moving back and forth from sights was really easy. The tub had a few spots of black mold around the seams but the room was clean other than that, the floor's lobby was a little dull, but I think the decor was meant to be old fashioned so that was ok. The breakfast buffet was not up to par to other hotels we had visited in Turkey, and that is not good since they served the same stuff every day. The service was excellent.
Response from Front Office Manager on 1 Aug,2015
Dear Jessie The fırst thank you for your reviews. Thank you for choosing our hotel. we want to indicate that we will be happy to stay

4/10 Poor

Zulfi, Mumbai, Maharashtra, India

Disliked: Staff & service, property conditions & facilities, room comfort
Con Hotel
We thought we had booked a 5 star and a hotel which was very popular. However our experience was disappointing. The hotel did not have any ironing boards and recommend we give our clothes to the laundry which was prohibitively expensive. We had paid for a triple room but were cramped into a room which was very small. They would give 2 towels and for 5 days that we stayed we had to call the reception for towels and soap. Housekeeping is non existent as they never pick up the phone. Asked for a late check out on the last day (4 pm instead of 12 noon) and they told us that the hotel was fully booked. However if we paid a half day charge it would be possible. Ridiculous taking into consideration that we spent 5 nights there. And what took the cake was the charge for water. They gave us 2 bottles of water for 3 people. One kept with the tea and coffee and the other in the fridge. Both exactly the same but the one in the fridge cold. We were expected to have some divine knowledge to realize that the one in the fridge is chargeable while the one outside is free. And the air conditioning in the room was so bad it felt that the hotel was trying saving pennies wherever they could. Please don't get conned by this hotel.
Response from FRONT OFFİCE MANAGER on 1 Aug,2015
Dear Zulfi The fırst thank you for your reviews. We apologize for any problems experienced.You again at our hotel, we want to indicate that we will be happy to stay

6/10 Okay

Sanjana, Indonesia

Liked: Staff & service, property conditions & facilities
Unexpected Experience
We were greatly disappointed with this hotel. It was definitely not up to the five - star hotel status. We had reserved a suite, and were surprised that the actual room was not up to par with the photos on the internet. However, we were pleased with the kind and accommodating staff. Overall, I would rate this hotel a 3.
Response from FRONT OFFİCE MANAGER on 1 Aug,2015
Dear Sanjana The fırst thank you for your reviews. We apologize for any problems experienced.You again at our hotel, we want to indicate that we will be happy to stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Very good hotel, very clean, courtious and helpful staff, food delicious, all in all ---excellent hotel
Response from Front Office Manager on 1 Aug,2015
Dear Guest Thank you for choosing our hotel.We expect our hotel again on your next trip.

2/10 Terrible

Cagatay

Stayed 1 night in Apr 2023

2/10 Terrible

rim

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible experience at Akgun Hotel. There is much bad to write about this hotel. Front Office quality related to service and solutions: - They don't speak English. - They have poor eye contact and show extremely little service. While I am talking to them, they are working and do not make eye contact. - They lack honesty. (They said the boss wasn't at work and after a while he was at work) - When I call the Front Office and ask them for a service, they take an extremely long time to perform the service. Housekeeping quality: - They only speak Turkish. Impossible to understand each other. - Every single day I have to repeat my needs in the room. It is extremely bad. - They don't wear gloves when they clean the room. I noticed that they use their hands in the toilet, the garbage and the beds without washing their hands. This is extremely disgusting and transfers a lot of bacteria onto the beds after washing the toilet, for example. I told them to wear gloves. But the worst thing is that they forget it the next day. Then every single day I had to repeat myself and teach them how to wash the room properly. - and much more. Room quality: - Poor air quality. - A lot of dust in the room. - Found dark spots on the walls. - There were yellow and red stains on the duvet. It looked like dried blood and the like that had dried before. - The hair dryer switch was broken. - There were white stains on the sofa. - There were some places on the duvet cover that were torn.
Response from Ayşe Göksu Revenue & Online Executive on 16 Dec,2022
Dear Rim , First of all, I would like to thank you for preferring Akgün Istanbul Hotel. We have received your complaints and informed to our departments to search it. We'll do our best to solve it. We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you to experience the best at our hotel. Best regards Ayşe Göksu Revenue & Online Executive

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Underbara personal och mycket bra service . Badrummet är inte så fräsch, fuktig
Stayed 7 nights in Jul 2022
Response from Ayşe Göksu Revenue & Online Executive on 21 Jul,2022
Dear Nora , First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Ayşe Göksu Revenue & Online Executive

10/10 Excellent

Ratib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ! TOP avec un personnel exceptionnelle avec beaucoup de bienveillance. MERCI !!!
Stayed 6 nights in Jun 2022
Response from Ayşe Göksu Revenue & Online Executive on 21 Jul,2022
Dear Ratib, First of all, thank you for your choosing Akgün Istanbul Hotel. We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future. Best Regards Ayşe Göksu Revenue & Online Executive