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Always remember what you pay and what you getting is important . but good hotel for all .
faisal
Stayed 2 nights in Jan 2024
Response from Chris on 14 Jan,2024
Dear Mr. Faisal,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality.And I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
2/10 Terrible
bilal
3 Jan,2024
bilal
Stayed 2 nights in Dec 2023
Response from Christiaan on 22 Feb,2024
Dear Mr. Bilal,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your stay experience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
I liked the relative peace and quiet for such a busy area. I appreciated the look of the room. The gentleman that checked us in was very professional and friendly, a true asset to your hotel.
DEREK
Stayed 1 night in Nov 2023
Response from Chris on 28 Dec,2023
Dear Mr. Derek,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our room and staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
Dear Mr. William,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to write a fantastic review following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager
10/10 Excellent
Mareks
28 Aug,2023
Mareks
Stayed 1 night in Aug 2023
Response from Christiaan F Jones - General Manager on 11 Sept,2023
Dear Mr./Ms. Mareks,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to give a fantastic score following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager -
4/10 Poor
Tomoyoshi
22 May,2023
Tomoyoshi
Stayed 1 night in May 2023
6/10 Okay
Seen Yee
Business traveller
27 Mar,2023
Overall was okay, there are room to improve especially the basic toiletries, there were no hand towel, shower cap, sanitary waste bag.
Seen Yee
Stayed 2 nights in Mar 2023
Response from Novotel Jakarta Gajah Mada on 22 Apr,2023
Dear Seen Yee, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am very sorry that you had unnecessary frustration regarding missing toiletries in the room; please allow me to express my sincerest apologies. At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to be better to serve you in the near future. Sincerely, Christiaan JONES General Manager
8/10 Good
Bonnie
Travelled with family
6 Mar,2023
Liked: Staff & service, room comfort
the rooms were large and comfortable but felt it wasn't clean enough. The sofa was very dusty and didn't feel comfortable sitting in it. We weren't in the room much but to sleep so it was fine.
Bonnie
Stayed 2 nights in Feb 2023
Response from Christiaan JONES on 24 Mar,2023
Dear Bonnie,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Christiaan JONESGeneral Manager
4/10 Poor
Georgios
1 Feb,2023
Georgios
Stayed 3 nights in Jan 2023
Response from Christiaan JONES on 5 Feb,2023
Dear Georgios,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christiaan JONES General Manager
I had good stay there. However, my review there: For the price I got, it s better to stay in another newer renovated hotel. Because the hotel is not fabulous, but the staffs are nice and friendly. Swimming pool is small. The bed was firm, good. Hotel strictly did not give late check out, need to pay if you need one :-(
Verified traveller
Stayed 1 night in Jan 2023
Response from Christiaan Jones - General Manager on 22 Jan,2023
Dear Anonymous,We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Christiaan JONESGeneral Manager
The hotel did not reflect a 4-star hotel but a mere 2-star hotel. The aircon was broken though the engineer managed to fix it, it was not really cool. The hotel condition was gloomy.
Amenities in the room was sub standard. Shampoo and bath gel bottles were empty. Sometimes the housekeeper didn't provide bottled water.
I've stayed in many Accor hotels around the world, probably this is the worst.
Tjhan
Stayed 6 nights in Dec 2022
Response from Christiaan JONES - General Manager on 15 Jan,2023
Dear Tjhan,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager
8/10 Good
TSUIYEN
Business traveller
2 Dec,2022
Liked: Cleanliness, staff & service, room comfort
Very friendly & helpful staff, poor breakfast
Positive: Very friendly & helpful staff, bed is comfortable and great for sleep
Negative: Water is not hot enough for shower; very limited choices for breakfast, it starts by 07:00 but I went there nearly 08:00, a lot of plates were either empty or in a mass. Too many local people there and it was noisy as well
TSUIYEN
Stayed 2 nights in Nov 2022
Response from Christiaan JONES - General Manager on 15 Jan,2023
Dear TSUIYEN,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager
You pay what you get!
Hotel is very tired but staff are very friendly
Wai King
Stayed 8 nights in Sep 2022
Response from General Manager on 5 Oct,2022
Dear Wai King,Warmest Greetings from Novotel Jakarta Gajah Mada,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Christiaan JONESGeneral Manager
Sauna, steam room, swimming pool are out of service. Room aircon are terribly weak, unable to cool down the room. breakfast is sub standard. calling for maintenance/engineering for assistance into the room takes forever (more than 30 minutes). housekeeping made shoddy work in cleaning room
Verified traveller
Stayed 3 nights in Mar 2020
Response from General Manager on 30 Mar,2020
Dear Anonymous,
Warmest Greetings From Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
I think it's quite good when go back to airport not so heavy traffic to highway
Verified traveller
Stayed 1 night in Jan 2020
Response from General Manager on 28 Jan,2020
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give a good review about our hotel.
We are glad to read that you gave a good score about our pool and good recommendation in the review. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
There were issues with the reservation and hotel claimed could not find my booking. Claimed that some of the rooms booked were cancelled, not all rooms come with breakfast, etc. the staff showed me their system bookings even though I’ve got the email confirmation from hotels.com. I still do not know what happened, if it’s a mistake by either Novotel or hotels.com, but kudos to the hotel staff in persevering to sort out with hotels.com.
Hotel condition and location still as good.
Verified traveller
Stayed 2 nights in Dec 2019
Response from General Manager on 28 Jan,2020
Dear Anonymous,
Warmest Greetings From Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
House keeping is quite bad.. stayed in multiple Novotel, but this one the staff are saving on all amenities..
The steam room is under maintenance & the Sauna is quite old with almost zero maintenance.. floors are creaking & even the wooden water bucket is broken & there is a temporary plastic container inside this to hold water.. doesn’t live up to Novotel standards
Muthu
Stayed 2 nights in Nov 2019
Response from General Manager on 27 Nov,2019
Dear Muthu,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying score about our hotel.
We are pleased that you have given us a very good score about our facility, location and staff. We will keep our good work to make another memorable moment for your next stay.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
4/10 Poor
Verified traveller
Business traveller
26 Oct,2019
Disliked: Cleanliness, staff & service
Can't watch TV, Safety BOX is low on batteries and can anticipate troubles, restaurant classmates don't smile, especially Chinese
Verified traveller
Stayed 3 nights in Oct 2019
Response from General Manager on 28 Oct,2019
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Once again, thank you so much for your valuable feedback.
Yours sincerely,
Christiaan JONES
General Manager
It was amazing stay and all the staffs were very kind.
Pravin
Stayed 6 nights in Sep 2019
Response from General Manager on 16 Oct,2019
Dear Pravin,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for have shared your recent experience and give a very warm review about our hotel.
We are thrilled that you were impressed with our hospitality, It has been our priority to put a delightful services for our guest, we will make sure they received your warm compliment.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
the suite is amazing, clean and neat. best for family and friends
Verified traveller
Stayed 1 night in Sep 2019
Response from General Manager on 28 Sept,2019
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for have shared and have written a gratifying review about our hotel.
We are thrilled to read that you were happy with our location, cleanliness and hospitality. It has been our priority to put the delightful services for our guest.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
the service was excellent. the room was clean and neat
Verified traveller
Stayed 2 nights in Sep 2019
Response from General Manager on 28 Sept,2019
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada,
Thank you for have shared and have written a gratifying review about our hotel.
We are thrilled to read that you were happy with our room, cleanliness and hospitality. It has been our priority to put the delightful services for our guest.
Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
I really loved the hotel.Mr. kamar,beversge msnager. Mr hero.manager and so many other staff were outstanding in every way. This was my first time in Indonesia and everyone made me feel so welcome..I plan on visiting Jakarta again and will ne at this hotel. So many people made my stay there wonderful, I regret that I can't remember all of their names.The hotel is top notch
Dear William,
Warmest Greetings from Novotel Jakarta Gajah Mada
We would like to thank you for choosing Novotel Jakarta Gajah Mada as your accommodation choice during your recent stay and we are very pleased to read that you appreciated the friendliness, restaurant and location. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.
Your kind words have been passed on to our teams. This will certainly motivate the other to keep up the good work.
Once again, I would like say thank you for your valuable review and we sincerely look forward to welcoming you again at our hotel.
Yours sincerely,
Christiaan JONES
General Manager
I highly recommend Novotel-Gajah Mada for all the above reasons and many more. In fact, when I first stayed there in July 2019, it was all booked up except for a room or two, and so for my second stay in Aug. 2019 I made sure I booked a reservation as soon as I knew I was headed back to Jakarta.
-Mark T. Rex
Dear Nora,
Warmest Greetings from Novotel Jakarta Gajah Mada
We feel gratitude indeed with your pleasant stay in Novotel Jakarta Gajah Mada. We are happy you like our location and restaurant as well as the hospitality that our staff has given you when you stay.
Once again, thank you for your valuable feedback. We look forward to welcoming you again in Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
Likes: the staff - very friendly, welcoming and helpful
Dislikes: facilities (pool an gym) are a disgrace! Food hall for breakfast is charmless
Verified traveller
Stayed 21 nights in Jul 2019
Response from General Manager on 17 Aug,2019
Dear Anonymous,
Warmest Greetings from Novotel Jakarta Gajah Mada
Thank you for sharing your recent experience and would like to extend our sincere gratitude with your memorable moment at Novotel Jakarta Gajah Mada. We are pleased that you are enjoy as well with our friendliness. We will take your comment as our concern as well.
Once again, thank you so much for your valuable feedback and we cannot wait to welcoming you again at Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
Well maintained for an older hotel with good size rooms
Yasmin
Stayed 2 nights in Jun 2019
Response from General Manager on 28 Jun,2019
Dear Yasmin,
Warmest Greetings from Novotel Jakarta Gajah Mada
We are honored and beyond grateful with your memorable moment and impressed with our rooms. It's been our priority to make all memorable and heartfelt services for our guests.
Once again, thank you for such memorable experience you have given to us and we look forward for your next visit at Novotel Jakarta Gajah Mada.
Yours sincerely,
Christiaan JONES
General Manager
I have only stayed a night, so I don’t have the opportunity to get around the hotel. However, I feel that this hotel is a safe place to stay.
Verified traveller
Stayed 1 night in May 2019
Response from Christiaan JONES General Manager on 8 May,2019
Dear Valued Guest,
Warmest Greetings from Novotel Jakarta Gajah Mada.
We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well. Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
6/10 Okay
Verified traveller
28 Apr,2019
Verified traveller
Stayed 3 nights in Apr 2019
Response from Christiaan JONES General Manager on 8 May,2019
Dear Valued Guest,
Warmest Greetings from Novotel Jakarta Gajah Mada.
We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well. Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
Response from Christiaan JONES General Manager on 16 Apr,2019
Dear Valued Guest,
Warmest Greetings from Novotel Jakarta Gajah Mada. We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well. Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
saya suka tinggal di novetal hotel kerana suasana tenang layanan ramah dan mesra kakitangan hotel terutama Bapak Sudiro
IMohdSidek
Stayed 4 nights in Apr 2019
Response from Christiaan JONES General Manager on 8 May,2019
Dear Valued Guest,
Warmest Greetings from Novotel Jakarta Gajah Mada.
We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well. Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
Response from Christiaan JONES General Manager on 11 Apr,2019
Dear Valued Guest,
Warmest Greetings from Novotel Jakarta Gajah Mada.
We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well.
Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
6/10 Okay
Verified traveller
19 Mar,2019
Verified traveller
Stayed 2 nights in Mar 2019
Response from Christiaan JONES General Manager on 11 Apr,2019
Dear Valued Guest,
Warmest Greetings from Novotel Jakarta Gajah Mada.
We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well.
Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
6/10 Okay
Rama Krishna
15 Mar,2019
Disliked: Room comfort
Rama Krishna
Stayed 2 nights in Mar 2019
Response from Christiaan JONES General Manager on 11 Apr,2019
Dear Rama Krishna,
Warmest Greetings from Novotel Jakarta Gajah Mada.
We are delighted for you to choosing our hotel in recent stay and for taking time to give a review about our hotel. We will try to put your valuable feedback as our concern as well.
Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
Great location conveniently located right beside the historical part of Jakarta known as kota tua. The hotel is located right in front of the local bus way public transportation network system so it easy to catch a bus either north or south of the city. The area is safe and it has a wonderful Star-buck's coffee establishment right in front of the hotel.
Nice hotel..we were looking for indian food..which is not nearby. We didnt book the private vehicle.Travelled on own using grab,Normal taxi also good but the price is based on meter and distance.
Yudheer
Stayed 3 nights in Dec 2018
6/10 Okay
Verified traveller
27 Nov,2018
The following need to be improved:
Room has no refrigerator
Shower/bath room has no curtain
Bath tissue was small roll, not regular size roll
A/C did not work, when we first entered the room (check into the room)
Customer service at the lobby very poor. It happened in the morning on 11/24/18 She asked for money deposit when we asked to help contact outside call. We needed to make outside call, while we could not use out cellular phone from foreign country number.
Verified traveller
Stayed 5 nights in Nov 2018
Response from Christiaan on 2 Dec,2018
Dear Valued Guest,
We appreciate your patronage and continued support to Novotel Jakarta Gajah Mada.
Please accept our sincere apologies for your unpleasant experience due to technical issue in your room. However, I would like to assure you that we have taken necessary steps to rectify the issues.
We sincerely hope this experience does not impair your trust in Novotel Jakarta Gajah Mada and we are looking forward to better serve you in the future.
Sincerely Yours,
Christiaan JONES
General Manager
8/10 Good
San, Australia
23 Nov,2018
Liked: Staff & service
Nice staff. Facilities are average but ok for the price
Dear Valued Guest,
Thank you for your review
On our quest to improve the quality of our products and services, your specific feedback based on your personal experience is much appreciated.
Sincerely Yours,
Christiaan JONES
General Manager
Nice hotel. Friendly staff. Sudah at check in was great. Always stay here when I am in Jakarta
John
Stayed 3 nights in Oct 2018
Response from General Manager on 29 Nov,2018
Dear John,
Warmest Greetings from Novotel Jakarta Gajah Mada
We are delighted for you to choosing our hotel in recent stay and for taking time to write the review about our hotel. We are pleased that you were happy with our hospitality as well.
Once again, we would like to say thank you and look forward to welcoming you again at our hotel.
Yours sincerely,
Christiaan JONES