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Hotel Kristal - CHSE Certified

Photo gallery for Hotel Kristal - CHSE Certified

Outdoor pool
Interior entrance
Combined shower/bathtub, free toiletries, hair dryer, slippers
Three Bedroom Deluxe	 | In-room dining
Bathroom sink

Overview of Hotel Kristal - CHSE Certified

Hotel Kristal - CHSE Certified

4.0 star property
Family-friendly Jakarta hotel in Cilandak with full-service spa
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Jalan Tarogong Raya Cilandak Barat, Jakarta, 12430

Explore the area

  • Popular LocationPondok Indah Mall3 min drive
  • Popular LocationPondok Indah Golf and Country Club4 min drive
  • Popular LocationCilandak Town Square4 min drive
  • AirportJakarta (CGK-Soekarno-Hatta Intl.)45 min drive

Room options

About this area


Hotel Kristal - CHSE Certified is located in Cilandak, a neighbourhood in Jakarta, and is in a shopping district and near a metro station. Pondok Indah Mall and Blok M Square are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ragunan Zoo and Kidzania. Travelling with kids? Don't miss Taman Mini Indonesia Indah.

What's nearby

  • Pondok Indah Mall - 3 min drive
  • Pondok Indah Golf and Country Club - 4 min drive
  • Cilandak Town Square - 4 min drive
  • Blok M Square - 5 min drive
  • Gandaria City Mall - 7 min drive

Getting around

  • Lebak Bulus Grab Station - 3 min drive
  • Pondok Betung Station - 6 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 44 min drive


  • Nasi Goreng Metal - 5 min walk
  • Starbucks - 1 min walk
  • Levant Boulangerie - 2 min walk
  • LOVEster Shack - 3 min walk
  • Namaaz Private Dining - 9 min walk

About this property

Hotel Kristal - CHSE Certified

4-star family-friendly hotel located in Cilandak
Located close to Pondok Indah Mall and Blok M Square, Hotel Kristal - CHSE Certified provides a poolside bar, a terrace and a cafe. Treat yourself to a massage, a facial or a body treatment at Life Spa, the on-site spa. The on-site international cuisine restaurant, The Kafe, features pool views. Enjoy the gym, as well as activities, such as scuba diving and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor tennis court and airport pick-up service (surcharge)
  • Supervised childcare (surcharge), a 24-hour front desk and ATM/banking services
  • Guest reviews give good marks for the helpful staff and location
Room features
All 328 rooms feature comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as air conditioning and separate dining areas. Guests reviews say good things about the spacious rooms at the property.
Extra amenities include:
  • Shower/bath combinations, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Separate dining areas, fridges and childcare services


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 211750 for adults and IDR 150000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Kafe
  • Satu Lagi Bar
  • The Deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Supervised childcare (surcharge)


  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 21


  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace


  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hairdryer
  • Shower/bath combination


  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Free bottled water
  • Minibar
  • Fridge


  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 211750 for adults and from IDR 150000 for children
  • Airport shuttle fee: IDR 500000 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Kristal Jakarta
Hotel Kristal
Kristal Jakarta
Kristal Hotel Jakarta
Hotel Kristal
Hotel Kristal CHSE Certified
Kristal Chse Certified Jakarta
Hotel Kristal - CHSE Certified Hotel
Hotel Kristal - CHSE Certified Jakarta
Hotel Kristal - CHSE Certified Hotel Jakarta

Frequently asked questions

Does Hotel Kristal - CHSE Certified have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Hotel Kristal - CHSE Certified?

As of 10 Jun,2023, prices found for a 1-night stay for 2 adults at Hotel Kristal - CHSE Certified on 11 Jun,2023 start from S$71.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Kristal - CHSE Certified pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kristal - CHSE Certified?

Self-parking is free at this property.

What time is check-in at Hotel Kristal - CHSE Certified?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Kristal - CHSE Certified?

Checkout is at noon.

Does Hotel Kristal - CHSE Certified provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 500000 per vehicle applies.

Where is Hotel Kristal - CHSE Certified located?

This family-friendly Jakarta hotel is located in a state park, 2 mi (3.3 km) from Pondok Indah Mall, and within 6 mi (10 km) of Blok M Square and Ragunan Zoo. Kidzania and Kota Kasablanka Mall are also within 9 mi (15 km). Lebak Bulus Grab Station is 27 minutes by foot.



Very good

Rating 10 - Excellent. 67 out of 208 reviews" "
" "10 - Excellent 32%
Rating 8 - Good. 106 out of 208 reviews" "
" "8 - Good 51%
Rating 6 - Okay. 24 out of 208 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 4 out of 208 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 7 out of 208 reviews" "
" "2 - Terrible 3%




Staff & service




Property conditions & facilities




2/10 Terrible


Disliked: Cleanliness, amenities, property conditions & facilities
Went there and asked if the room had a balcony. Wanted to upgrade for a 3-bed. Hotel staff was very kind to show the interior of both 2- and 3-bed before the room assignment. The rooms are just really bare I guess that would be the best word to describe it. Intended to stay for longer time but booked couple nights just for the safe size as the photos from online are not the same as when walking into both units. Portable stove some sort in the 2-bed. It was old and white light white walls. It was so uncomfortable. I left without staying. Tried to ask for at least one night reimbursement. Hotel staff said no. This is a horrible experience to be honest. It is a solid for not returning.

6/10 Okay


Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
On the positive side, the staff here are wonderful and extremely friendly. The hotel itself is very tired and in desperate need of an upgrade. Feels like the 1980s in a time warp. The smoking rooms were horribly unpleasant (we weren’t offered a non-smoking room), hard to believe these are even offered this day and age. Tolerable if you need to be in the area to avoid all the traffic.
Stayed 4 nights in Feb 2023

8/10 Good

Mohamed Kotharisa, Singapore

Liked: Amenities, property conditions & facilities
Close to Town & Shopping & nearby shops & local food.
Stayed 1 night in Oct 2022

6/10 Okay

Kevin Sui Kuan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Old …
Huge but seems dated and old . Heard kids playing in corridor late at night , not sure if kids were humans …
Stayed 1 night in Aug 2022

10/10 Excellent


Stayed 1 night in Sep 2022

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, amenities
Always friendly and helpful staff
Stayed 4 nights in Sep 2022

8/10 Good


Stayed 2 nights in Aug 2022

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Kristal Hotel
Stayed 1 night in Aug 2022

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

8/10 Good


Stayed 2 nights in Feb 2022