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Mercure Jakarta Simatupang

4.0 star property
Travelers savor global cuisine at Biztro Graffiti and enjoy rejuvenating massages amid garden surroundings, with both indoor and outdoor pools for relaxation

Choose dates to view prices

Mercure Jakarta Simatupang offers an upscale retreat with indoor and outdoor pools. Enjoy rejuvenating massages at the spa, international dishes at Biztro Graffiti, in-room WiFi, a rooftop terrace, and a coffee shop for daily convenience.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$49
includes taxes & fees
6 Jun - 7 Jun

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About this property

Mercure Jakarta Simatupang

  • Upscale hotel near Pondok Indah Mall
  • Located close to Cilandak Town Square and Pondok Indah Golf and Country Club, Mercure Jakarta Simatupang provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine bistro, Biztro Graffiti, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • Additional perks include:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a banquet hall
    • A vegetable garden, concierge services and luggage storage
  • Room features
  • All 232 rooms include comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
  • Other amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 50-inch LED TVs with premium channels
    • Free infant beds, electric kettles and daily housekeeping

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 157300 per person
  • Airport shuttle fee: IDR 399000 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Mercure Jakarta Simatupang have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Jakarta Simatupang?

As of 22 May, 2026, prices found for a 1-night stay for 2 adults at Mercure Jakarta Simatupang on 6 Jun, 2026 start from S$49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Jakarta Simatupang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Jakarta Simatupang?

Self-parking is free at this property.

What time is check-in at Mercure Jakarta Simatupang?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Mercure Jakarta Simatupang?

Checkout is at noon.

Does Mercure Jakarta Simatupang provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 399000 per vehicle applies.

Where is Mercure Jakarta Simatupang located?

Located in Cilandak, this hotel is within 3 mi (5 km) of Cilandak Town Square, Pondok Indah Golf and Country Club and Pondok Indah Mall. Gandaria City Mall and Ragunan Zoo are also within 6 mi (10 km). Lebak Bulus Grab Station is 8 minutes by foot and Fatmawati MRT Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.6

Cleanliness

6.8

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 88 out of 244 reviews
Rating 8 - Good. 102 out of 244 reviews
Rating 6 - Okay. 43 out of 244 reviews
Rating 4 - Poor. 5 out of 244 reviews
Rating 2 - Terrible. 6 out of 244 reviews

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and service
Stayed 1 night in Jul 2024
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good service.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Osamu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel itself is not that new, but the staff was friendly.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

KONDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for mu business trip. I like the food in the restaurant!
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Ingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good breakfast. Pool bar looks a bit run down and could use a makeover. Pool is VERY small :D
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

YICHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable price and kind staffs

I stayed this hotel for eight nights for business trip and I think the good point of this hotel is that their breakfast is good and there is a small gym but it's OK ,,plus staffs are very kind and I think room is quiet big enough compared with its price. I didn't know this when I was at this hotel, but when my flight was cancelled and I went to S***s b***n Simatupang hotel near this hotel,,,, I realized that Mercure Jakarta Simatupang hotel is much cleaner!
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Sondang Meyhwa Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and well-maintained. The staff are also attentive to our requests. I, frankly speaking, had enjoyable and pleasant stay and hope to come back whenever time permits. Thanks Team…
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Verified traveller

Liked: Staff & service
The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Dorron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Feb 2023
Verified

8/10 Good

CHINMING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

May Lin

Location
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to go anywhere
Stayed 2 nights in Mar 2023
Verified

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
I think the hotel is dated needs to revamp.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Dwipa

Liked: Staff & service, amenities, property conditions & facilities
I stay there after my surgery and they are very helpful stuff abd I feel so relax to enjoy my recovery there. The location near by hospital and restaurant as well.
Stayed 2 nights in Mar 2023
Verified

6/10 Okay

doo hyun

Liked: Staff & service
Overall it was ok
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

masamitsu

Good
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Dorron

Liked: Cleanliness, staff & service, amenities
very good
Stayed 1 night in Nov 2022
Verified

8/10 Good

Chee Punn

Liked: Staff & service
Disliked: Cleanliness

Room cleaniness terrible!

1st time stayed in this hotel but it was terrible experience. I found 2 small crockcoach inside my room!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N/A

N/A
Stayed 6 nights in Oct 2024
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Hotel is OK a bit run down. Found stains on the chair, and the shower tray also looks stain and worn down. Asked for extra mineral water, they said it's chargeable and I said OK, but it never came up. Bed is a bit hard as well. I guess you get what you pay for.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

clive

Liked: Cleanliness, property conditions & facilities, room comfort

wake up!

have been before. arrived late night - asked the desk staff for an early morning call (flight to catch). the person understood and pressed some buttons and confirmed. No one woke me - luckily i set my phone alarm. this should NOT happen
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Jongha

Disliked: Cleanliness, property conditions & facilities, room comfort

Is it Mercury ?

Not clean & smelly. Breakfast is worst ! I asked to fix the safe box in room but never fixed during my 1 week stay.
Stayed 5 nights in Jul 2022
Verified

6/10 Okay

LIANGYOU

Liked: Staff & service
Was disappointed this time round. Round was 817, the flooring at the toilet entrance was in bad shape, which could injure someone. The shower pressure was very low and the room has a smell when I entered
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Afzal

Disliked: Staff & service
Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities

What went wrong with Mercure simatpang Jakarta

So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily
Probably missing the point of a safe if you can run off with it !!!!!!!! But regardless it didn’t work so useless
Stayed 3 nights in Feb 2025