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Overview of Shangri-La Hotel - Jakarta

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, down duvet, pillow top beds, minibar
Premium bedding, down duvet, pillow top beds, minibar

Shangri-La Hotel - Jakarta

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationThamrin City Shopping Mall16 min walk
    Popular LocationPlaza Indonesia19 min walk
    Popular LocationGrand Indonesia Shopping Mall20 min walk
    AirportJakarta (CGK-Soekarno-Hatta Intl.)23 min drive

Choose dates to view prices

Deluxe Room, 1 King Bed

4.7/5 guest room rating
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

5/5 guest room rating
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Horizon Club, Room, 1 King Bed

4.9/5 guest room rating
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite King

4.6/5 guest room rating
  • 88 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed

  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Room, 2 Twin Beds

5/5 guest room rating
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

About this area

Jakarta

Located in Jakarta, Shangri-La Hotel - Jakarta is in the city centre and near a metro station. Museum Bank Indonesia and Jakarta History Museum are cultural highlights, and travellers looking to shop may want to visit Grand Indonesia Shopping Mall and Thamrin City Shopping Mall. Travelling with kids? Make time for Kidzania, or head to an event or a match at Gelora Bung Karno Stadium.
Popular Location

What's nearby

  • Thamrin City Shopping Mall - 16 min walk
  • Plaza Indonesia - 19 min walk
  • Bundaran Hi - 19 min walk
  • Grand Indonesia Shopping Mall - 20 min walk
  • Jakarta World Trade Center - 2 min drive

Getting around

  • Jakarta Karet Station - 7 min walk
  • Stasiun MRT - Setiabudi - 12 min walk
  • AirportJakarta (CGK-Soekarno-Hatta Intl.) - 23 min drive

Restaurants

  • Where to eat
  • SATOO – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Nishimura – Restaurant offering Japanese cuisine.
  • Rosso – Restaurant offering Italian cuisine. Serves lunch and dinner daily.
  • Jia – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
View in a map

About this property

Shangri-La Hotel - Jakarta

5-star, family-friendly hotel near Thamrin City Shopping Mall
Along with 4 restaurants, this hotel has free water park access and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a health club and a poolside bar. All 661 rooms offer thoughtful touches such as pillow menus and slippers, as well as comforts such as pillowtop beds and premium bedding. Complimentary wireless Internet access and 24-hour room service are standard, as are LED TVs with cable channels. Change of towels is available on request
Shangri-La Hotel - Jakarta offers 661 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 49-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in March 2016.

3 outdoor tennis courts and a complimentary water park are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (USD 6.75 per stay)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 24-26 for adults and USD 12-13 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor tennis courts
  • Children's pool
  • Free water park access
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dry cleaning service
  • Free water park access
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services
  • Change of towels (on request)
  • Change of bedsheets (on request)

Languages spoken

  • English
  • Indonesian

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated guest rooms – March 2016

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 49-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Horizon Lounge
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 26.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 24 and USD 26 for adults, and USD 12 and USD 13 for children (approximately)
  • Valet parking fee: USD 6.75 per stay
  • Rollaway bed fee: USD 26.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-La Jakarta
Jakarta Hotel Shangri-La
Jakarta Shangri-La
Jakarta Shangri-La Hotel
Shangri-La Hotel Jakarta
Shangri-La Jakarta
Shangri-La Jakarta Hotel
Shangri La Hotel Jakarta
Shangri La Jakarta
Shangri La Jakarta Jakarta
Shangri-La Hotel - Jakarta Hotel
Shangri-La Hotel - Jakarta Jakarta
Shangri-La Hotel - Jakarta Hotel Jakarta

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel - Jakarta and receive a full refund?
Yes, Shangri-La Hotel - Jakarta offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel - Jakarta cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel - Jakarta?
As of 27 Jan,2021, prices found for a 1-night stay for 2 adults at Shangri-La Hotel - Jakarta on 7 Feb,2021 start from SG$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel - Jakarta have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Shangri-La Hotel - Jakarta pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel - Jakarta?
Self-parking is free at this property.
What time is check-in at Shangri-La Hotel - Jakarta?
Check-in is from 2:00 PM - midnight.
What time is check-out at Shangri-La Hotel - Jakarta?
Checkout is at noon.
Where is Shangri-La Hotel - Jakarta located?
This family-friendly Jakarta hotel is located in the business district, within 1 mi (2 km) of Golden Triangle, Thamrin City Shopping Mall and Grand Indonesia Shopping Mall. Plaza Indonesia and Bundaran Hi are also within 1 mile (2 km). Jakarta Karet Station is 7 minutes by foot and Stasiun MRT - Setiabudi is 12 minutes.
4.6
Wonderful
Rating 5 - Excellent. 303 out of 462 reviews
5 - Excellent 66%
Rating 4 - Good. 127 out of 462 reviews
4 - Good 27%
Rating 3 - Okay. 23 out of 462 reviews
3 - Okay 5%
Rating 2 - Poor. 5 out of 462 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 462 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
Top quality stay as usual. Always maintains its brand of good value
Stayed 5 nights in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! The food, cleanliness, covid safety procedure also good!
Stayed 1 night in Jun 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel Great and clean common facilities. Very friendly staff
Stayed 1 night in May 2020

3/5 Okay

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
The property was absolutely beautiful, I actually felt like I was in an island setting and not in a massive city. Room was fine but nothing fancy like you would expect from a 5-star, Shangrila hotel. The restaurant staff at the Horizon Club was not up to par. We waited 20 minutes for the staff to make our omelets before they even thought to mention to us that they didnt have an ingredient and thats because we had to inquire. They were nowhere to be found (keep in mind we were the only guests in the restaurant), our plates were also pilling up. We decided to put them on the table next to us to make room. They didnt clear the tables while we were there. Everything is in the details, especially when it comes to a "5-star" hotel. It was very disappointing. Beautiful hotel but customer service was far from 5 star.
Stayed 1 night in Apr 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

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