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Reviews of The Sultan Hotel & Residence Jakarta

4.5 out of 5
The Sultan Hotel & Residence Jakarta
Jln. Gatot Subroto, Jakarta, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 137 out of 508 reviews" "
Rating 8 - Good. 228 out of 508 reviews" "
Rating 6 - Okay. 90 out of 508 reviews" "
Rating 4 - Poor. 38 out of 508 reviews" "
Rating 2 - Terrible. 15 out of 508 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fawaz, Riyadh

Stayed 1 night in Apr 2024
Response from The Sultan Hotel & Residence Jakarta on 26 Apr,2024
Dear Mr. Fawaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Proud to serve you,

4/10 Poor

H

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Old Hotel...
Stayed 4 nights in Nov 2023

4/10 Poor

Asakura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jonguk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. You can reach any place from here
Stayed 1 night in Jun 2023
Response from The Sultan Hotel & Residence Jakarta on 14 Jun,2023
Dear Mr. Jonguk,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.Proud to serve you,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the late check out time
Stayed 2 nights in May 2023

10/10 Excellent

Jonguk

Business traveller
Liked: Cleanliness, staff & service, amenities
Staffs are kind
Stayed 3 nights in Mar 2023

10/10 Excellent

Jonguk

Business traveller
Liked: Cleanliness, staff & service, amenities
Staffs are very kind and generous
Stayed 2 nights in Mar 2023

10/10 Excellent

Jonguk

Business traveller
Liked: Staff & service, property conditions & facilities
staffs are kind and generous. They are good
Stayed 1 night in Mar 2023

8/10 Good

Jonguk

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
walkable
Stayed 2 nights in Feb 2023

8/10 Good

WAI HUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with good price, many facilities and good vibes
Response from The Sultan Hotel & Residence on 20 Jan,2023
Dear Mr. Wai Hung,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall was ok except that the condition of the furnishing was run down . And the toilet shower the drainage cover was broken. Just concern for any pest or unwanted creatures that can crawl through the piping and entered through the broken hole drainage cover which made my sleep not peaceful.
Stayed 3 nights in Sep 2022

6/10 Okay

Lit Phen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Walking distance to Jakarta Convention Centre
Stayed 3 nights in Sep 2022
Response from The Sultan Hotel & Residence on 15 Sept,2022
Dear Mr. Lit Phen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best Regards,The Sultan Hotel & Residence

10/10 Excellent

JECUBE

Stayed 1 night in Sep 2022
Response from The Sultan Hotel & Residence on 15 Sept,2022
Dear Mr. JECUBE,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.With Kind Regards,The Sultan Hotel & Residence

8/10 Good

ALI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good location but the break fast was is not good. Receptionists are so kinds. All other things are ok .
Stayed 1 night in Jul 2022
Response from The Sultan Hotel & Residence on 2 Aug,2022
Dear Mr. Ali, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely yours,

10/10 Excellent

Etienne

Stayed 3 nights in Jul 2022

8/10 Good

konosuke

Stayed 2 nights in Dec 2021

8/10 Good

Amelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

ed, Los Angeles

Business traveller
Liked: Staff & service, property conditions & facilities
nice property but showing its age, could use a little update or facelift
Stayed 1 night in Feb 2020
Response from Ira on 27 Feb,2020
Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warmest regards,

4/10 Poor

Meriam, Jakarta

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The Hotel Manager ( on duty ) is not very professional. 1. One of The Hotel’s restaurant “Nan Xiang“ is charging my credit card, despite I have made cancellation within 3 minutes I have placed an order. ( I never received any food from them ). 2.The Hotel charging my credit card ( un-authorized ) for something that I didn’t get any explanation what’s that charged for nor I have not sign anything.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the hotel very convenient location and the staff are very friendly so it is my choice of hotels in Jakarta
Stayed 3 nights in Jan 2020
Response from ira on 22 Jan,2020
Dear Guest, Thank you for taking your time to complete the guest review. Delighted to learn that you enjoyed your stay with us. Looking forward to welcoming you back to The Sultan Hotel & Residence Jakarta. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ira on 9 Jan,2020
Thank you for your valuable feedback. We hope you were enjoyed your stay with us. We look forward to welcoming you back to The Sultan Hotel & Residence Jakarta.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
No flexibility
Requested 1 hour extend for late chk-out due to wasting time for breakfast queuing, but I was told that 50% of overnight charge. Decided to leave earlier with disappointment.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Room cleanliness and review on room service menu
1) On the 1st day of check in, after i entered my room (They up-graded my room due to unavailable of the room i booked) just before i was about to put down my lap-top, i realize the working table was oily. Then i turned to the coffee table and truth, it was oily too. I cleaned up myself. 2) For 3 nights, i ordered room service. 02 Nasi Goreng Sultan Special and 01 Nasi Goreng Kampung. On the menu, it stated that both dish comes with shrimp. But disappointed. NOPE, they said there isn't any shrimp in it after i called them up. There's few more but i think let's get these point fix first. Ensure the room is really clean up before guest enter or check in. Please review your menu. Thanks.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location, friendly staffs. Highly recommended!
Stayed 2 nights in Oct 2019

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Ira on 14 Oct,2019
Dear Mr. Barrett, We are delighted to note that you had a pleasant experience on that your stay with us and appreciate your valuable feedback. Looking forward to welcoming you again soon. Warmest Regard.

6/10 Okay

Kong Hon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible place to stay
did not like at all . the furniture is not antique - it is a piece of wood slightly falling apart. customer service is below zero. too many crowded place and staff cannot regulate and manage traffic.
Stayed 1 night in Sep 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The Sultan Hotel is a conference center.
I have stayed at The Sultan Hotel for many years and generally enjoyed my stays. However, when a major conference is ongoing, the peace and quite in the hotel is gone and it negatively affects other quests. I suggest that single quests or families should enquire beforehand if a large function or conference is planned before making a booking.
Stayed 2 nights in Sep 2019

8/10 Good

ALVIN

Liked: Cleanliness, staff & service, room comfort
Hotel is old, but rooms are clean. I booked it because it is walking distance to Jakarta Convention center. Staffs are friendly and helpful.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Aug 2019

2/10 Terrible

Kelvin, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible stay not because of the hotel facilities and staff. They were absolutely fantastic. But because it is right next to the stadium venue, they blasted music at 645 am in the morning and the windows shook and woke everyone in the hotel up. I wouldn’t recommend anyone to stay here unless you know there is no events at the time you stay here. The music went on all the way till even now at 11 am
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Indonesian hotel
I stayed only one night at the hotel and it was a nice one. Great breakfast with many options of Indonesian foods. The hotel is very clean and has friendly staffs. I was there for an event that happened at the hotel so it was very convenient but you can’t go anywhere outside the hotel without a car/taxi.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfortable and in good location for my needs. Breakfast could have been less hectic and crowded, you go to the buffet and someone’s taken your seat, and buffet could have been a bit more western ie no pork sausage or bacon.
Stayed 4 nights in Aug 2019

6/10 Okay

AG, Singapore

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff always friendly here. Special shout out to Giroto and Kartika for providing emergency seamstress services! Property is very large, but showing its age. Was probably top property in all Jakarta back in 1980. Key feature is that it's connect to the convention centre.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A dated, but good hotel
Been to this hotel when it was new and was a Hilton. Very little work done in decades, but still OK. Food not great but location excellent.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very old. The carpet have stains. The thing that grossed me out was the towels. It was greyish (the old white towel that turned grey). I am very disappointed with the room and how it was maintained. Nevertheless, the staffs were amazing. They were very helpful and courteous. I think it was the only saving grace for the hotel.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and good location close to shopping malls and areas of interest.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have been stopping in this property as my favorite hotel in Jakarta the position is great the staff friendly and it is very safe it is showing its age of it but the rooms are very large and very clean
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location is good but secluded. Room is dated and could do with a facelift
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019