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Reviews of Art Spa Hotel

3.5 out of 5
Art Spa Hotel
No.6 Deyang Road, Jiaoxi, Yilan County

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 172 reviews" "
Rating 8 - Good. 67 out of 172 reviews" "
Rating 6 - Okay. 25 out of 172 reviews" "
Rating 4 - Poor. 5 out of 172 reviews" "
Rating 2 - Terrible. 2 out of 172 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chi Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TINA on 29 Dec,2023
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

wendy, fresh MEADOWS

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spa
Stayed 1 night in Mar 2023
Response from TOM on 10 Apr,2023
親愛貴賓您好:感謝您表達住宿飯店期間給於飯店滿分高評價。由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對我們的肯定與支持，希望近日能再度為您服務。

10/10 Excellent

David

Stayed 1 night in Sep 2020
Response from TOM on 25 Sept,2020
親愛貴賓您好: 感謝您表達住宿飯店期間給於飯店高評價。 由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對會館的肯定與支持，希望近日能再度為您服務。

8/10 Good

Charlie, Taipei

Travelled with family and small children
Liked: Staff & service, amenities
Staff are friendly and helpful. Best for family with kid. Amazing pool facility but at the kid pool is a bit dirty Great location and easy to walk around.
Stayed 1 night in Aug 2020
Response from TOM on 25 Aug,2020
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

Kun Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation vacation triple
Good location, helpful & friendly hotel staff, good to come back again
Stayed 3 nights in Dec 2019
Response from TOM on 30 Dec,2019
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

Lay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good SPA facilities。a little old style. can do better with room design/layout
Stayed 2 nights in Nov 2019
Response from TOM on 22 Nov,2019
Thank you for staying at our hotel. Thank you for your comments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of massage method available with the hot spring was really nice and interesting. Wasn't overly crowded. On our very last night, majority of the different temperature pool closed at 9:30pm instead of 10:30pm.
Stayed 2 nights in Nov 2019
Response from TOM on 22 Nov,2019
Thank you for staying at our hotel. Thank you for your comments

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from TOM on 13 Jun,2019
感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

8/10 Good

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from TOM on 26 Dec,2018
感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

2/10 Terrible

Verified traveller

This hotel is old and has several issues. Upon my arrival, they designated a room in floor 7 to me. There were mold odor and extreme moisture in the corridor and the room. I have noticed black mold in my room and went back to the front desk and asked for changing my room. The staff were nice and changed my room to 5th floor. I think they spray the floor/room with Fabrize to cover the mold odor. It didn't smell as moldy but I can feel it. Maybe less mold and moisture here. I am allergic to mold; Both my friend and I were coughing in the morning. This was one of my worst experience with Hotels.com; I think they assign their worst rooms to Hotels.com; I am not sure if I want to continue using Hotels.com.
Stayed 1 night in Nov 2018
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

malathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hot spring experience
Was a amazing experience. Was amazing for kids and adults. Location was good with many eateries around. Hotel’s hot spring was just awesome.
Stayed 2 nights in Sep 2018
Response from TOM on 8 Sept,2018
We look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa facility was good. Staff are helpful. Breakfast buffet spread has a large variety. Good location near the train station. However the corridor of the hotel has a strange smell sometimes.
Stayed 4 nights in Aug 2018
Response from TOM on 16 Aug,2018
Thank you for your valuable comments. We will use your valuable opinions as a reference for future improvement. We will continue to improve our service quality and hope to continue to receive your support and visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcome in the lobby
Very friendly and helpful staffs at the reception even though my Mandarin is very hard to understand. 😊
Response from TOM on 11 May,2018
Dear Guest, We are so glad to hear how much you enjoyed your previous stay at Art Spa Hotel and love our staff services. We really appreciate your kindness and support. Thanks and hope to serve you again soon. Tom Tian Assistant Manager of Sales & Marketing

6/10 Okay

Verified traveller

Hotel with nice pools
Their room carpet has stain and not so clean. If you want a clean hotel room, this might not be the one but they have the most awesome hot spring pools and facilities. Hotel is conveniently locate on a busy street. It is a walking distance to fish foot massage garden.
Stayed 2 nights in Mar 2018
Response from TOM on 13 May,2018
Dear Guest, We are so glad that you love hotel hot spring facilities and convenient location. However, we are extremely sorry that the carpet in the room is not clean. The management of hotel will have room maids improve room cleanness. In addition, we would like to appreciate your valuable advice. Thanks and hope to serve you again soon. Tom Tian Assistant Manager of Sales & Marketing

10/10 Excellent

NATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat yourself!
A relaxing overnight stay that made me wish to stay longer. I plan to come back and enjoy the hot springs!
Stayed 1 night in Feb 2018
Response from TOM on 3 Mar,2018
thank you very much

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with cute Japanese style room
The hotel hot spring park was fun and definitely worth a one night stay. Location is great. The Japanese style room was comfortable and I will personally say more worth it than a standard western room.
Stayed 2 nights in Dec 2017
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot spring experience
Hot spring that caters from old to young and even a indoor one if you prefer some privacy
Stayed 1 night in Dec 2017
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

ViVi, Houston, Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
Loved the hot springs facilities with a tropical ambiance! What a treat! The staff was friendly and helpful. The breakfast buffet was excellent with a large selection. Bed was very comfy. Would love to stay here again!
Stayed 1 night in Nov 2017
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spa area for adults and children
Room was spacious, good breakfast variety and spa had a lot of different therapeutic effects from top to toe.
Stayed 1 night in Nov 2017
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

SEAH

Liked: Cleanliness, staff & service, room comfort
Great hotspring
Spacious room except the interior is old. The hotel has lots of different both indoor and outdoor hotspring pool.
Stayed 1 night in Oct 2017
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice and happy hotel
Nice hotel with hot spring and water park. But the room is not clean enough, hair found on pillow case and fruit knife and fork are sticky. Room is spacious though.
Stayed 1 night in Jul 2017
Hello dear guests Thank you for your comments and suggestions We will humbly review and improve Thank you

6/10 Okay

Pui Pui Vivien

Disliked: Property conditions & facilities
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

Jaimes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

6/10 Okay

Kwok Keung

Disliked: Cleanliness
Room was very small and carpet was dirty
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, near railway
Originally booked a room with double bed. We got there earlier and the reception gave us a room with twin beds at no extra cost. The room was roomy and even have another adjacent place perhaps for child bed. The room was nice with a private hot spring spa bath. However the layout of toilet & bathroom are in separate corners of the room. Very trouble to close the glass doors & pull down the blinds in them. We asked to try another room with dual springs and the reception was nice and we managed to stay in another smaller room with dual springs the next day at no extra cost. The smaller room had no door to separate the bathroom & bedroom, would have liked some curtains or door in between. Breakfast spread was ok and the hotel environment was nice.
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

Loretta

Liked: Staff & service
Response from TOM on 5 Oct,2020
Thank you for staying at our hotel. Thank you for your comments.

8/10 Good

美珍

Stayed 1 night in Mar 2024
Response from TINA on 23 Apr,2024
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

chih yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TINA on 25 Mar,2024
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

CHINGFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
已經住非常多次
房間大有溫泉 還有戶外室內SPA 還有附早餐，超值
Stayed 1 night in Jan 2024

10/10 Excellent

豐榕

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫泉設施佳 水質讚 空間寬敞
Stayed 1 night in Dec 2023
Response from TINA on 29 Dec,2023
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

CHIEN FU

Stayed 1 night in Nov 2023
Response from TINA on 29 Dec,2023
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

CHIEN FU

Stayed 1 night in Nov 2023
Response from TINA on 29 Dec,2023
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

DUOYI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店設施有用心維護 小朋友玩水非常開心 大人在旁邊SPA同時可顧小孩 也感到很放鬆
Stayed 1 night in Nov 2023
Response from TINA on 29 Nov,2023
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。

10/10 Excellent

CHINGFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
已經入住很多次
房間寬敞乾淨 超大雙人浴缸 超大雙人床 連續兩天都去SPA 又有免費早餐很划算
Stayed 1 night in Sep 2023
Response from TOM on 1 Nov,2023
親愛貴賓您好:感謝您表達住宿飯店期間非常滿意館內各項設施及人員服務品質。由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對飯店的肯定與支持，希望近日能再度為您服務。

10/10 Excellent

TINGYU

Stayed 1 night in Aug 2023
Response from TOM on 12 Aug,2023
親愛貴賓您好:感謝您表達住宿飯店期間給於的住房評價由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對會館的肯定與支持，希望近日能再度為您服務。

10/10 Excellent

YICHENG

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from TOM on 12 Aug,2023
親愛貴賓您好:感謝您表達住宿飯店期間給於的住房評價由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對會館的肯定與支持，希望近日能再度為您服務。

10/10 Excellent

Lai Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便，包任玩温泉，適合一家大小輕鬆放空。
Stayed 2 nights in Jul 2023
Response from TOM on 12 Aug,2023
親愛貴賓您好:感謝您表達住宿飯店期間給於的住房評價由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對會館的肯定與支持，希望近日能再度為您服務。

8/10 Good

Kwok Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for hot spring
Free parking with ample of parking lots just opposite to the hotel. Staff are friendly and helpful. Room is clean and tidy. My kids love the free access to hot spring and have lots of fun there. Shopping street, massage salon and restaurants are within walking distance. The one thing to improve is the Wifi speed in the room.
Stayed 3 nights in Jul 2023
Response from TOM on 12 Aug,2023
Thank you for staying at our hotel. Thank you for your comments.

10/10 Excellent

HsuChiaChen

Stayed 1 night in Mar 2023
Response from TOM on 10 Apr,2023
親愛貴賓您好:感謝您表達住宿飯店期間給於飯店滿分高評價。由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對我們的肯定與支持，希望近日能再度為您服務。

6/10 Okay

CHIA-YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
泳池落葉太多，早餐不好吃，選擇太少
Stayed 1 night in Mar 2023
Response from TOM on 10 Apr,2023
親愛貴賓您好:中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您的住房評價及訊息反饋。 感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

10/10 Excellent

Yen Chi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from TOM on 31 Oct,2022
親愛貴賓您好:感謝您於住宿期間給予飯店滿分的高評比由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對會館的肯定與支持，希望近日能再度為您服務。

8/10 Good

Shu-chin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from TOM on 29 Aug,2022
中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您的住宿評價。 感謝您的支，如有更多寶貴的意見可提供給飯店做為日後改善的參考，我們會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

8/10 Good

Ming-TA

Stayed 1 night in Jun 2022
Response from TOM on 8 Jul,2022
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您住宿評價。 感謝您的支持，如有其他寶貴的意見可提供給我們做為日後改善的參考，我們會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

10/10 Excellent

lilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from TOM on 9 Apr,2022
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您的住宿回饋給予飯店高評價。 感謝您的支持，我們會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

10/10 Excellent

I CHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合全家大小的飯店
地點好，設施非常好玩，大人小孩都能玩得非常盡興呦～推👍
Stayed 1 night in Dec 2021
Response from TOM on 4 Jan,2022
親愛貴賓您好: 感謝您來信表達住宿期間非常滿意飯店提供的服務品質，給予我們高評價。 由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對飯店的肯定與支持，希望近日能再度為您服務。

8/10 Good

li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，位置完美，早餐普通，設施與用餐時間衝突
飯店與房間各方面都都很舒適，但小朋友期待的滑水道只開放一小時 而且很多人在排隊，所以就沒有去玩了 早餐中式菜色多，但口味普普，而西式方面更乏善可陳 用餐時間分成兩個時段，但第一個時段人多擁擠，第二個時段則剛好是戲水區開放時間，無法在用餐前去戲水區，而用完餐也差不多要退房了 選了第二個時段就只能放棄上午的戲水區。
Stayed 1 night in Dec 2021
Response from TOM on 8 Dec,2021
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您的訊息及評語。 感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
期待再次相會
Stayed 1 night in Dec 2021
Response from TOM on 8 Dec,2021
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您的訊息及評語。 感謝您的支持，如有寶貴的意見再煩請提供給我們做為日後改善的參考，會努力不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

6/10 Okay

Che-Wei

Travelled with family
Liked: Staff & service
大眾池很棒。可惜房間隔音不太好，住三樓早上七點就會聽到二樓餐廳桌椅拖拉的聲音。房間比較像湯屋同樣的價格可以有其他更好的飯店選擇。
Stayed 1 night in Nov 2021
Response from TOM on 2 Dec,2021
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您的表達意見。 感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。

10/10 Excellent

FENG-HSING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from TOM on 2 Dec,2021
親愛貴賓您好: 感謝您住宿飯店期間給予滿分高評價。 由於您的支持與鼓勵，讓我們更有信心不斷追求極致服務去服務每位客人，再次感謝您對飯店的肯定與支持，希望近日能再度為您服務。