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Reviews of Fairytale YiSu Hot Spring Hotel

3.5 out of 5
Fairytale YiSu Hot Spring Hotel
No.51-1, Wenquan Rd., Jiaoxi, Yilan County

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 405 reviews" "
Rating 8 - Good. 183 out of 405 reviews" "
Rating 6 - Okay. 29 out of 405 reviews" "
Rating 4 - Poor. 7 out of 405 reviews" "
Rating 2 - Terrible. 5 out of 405 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

yisheng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Tau Chuin

Stayed 1 night in Sep 2023

10/10 Excellent

Hsuet Funn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a whimsical feel in the lobby. Room is small but the bathroom is large. Surrounding area is safe and has shops and restaurants. A 3-5 min slow walk to train station and about 10 min walk to bus station.
Stayed 2 nights in Jul 2023

8/10 Good

Hui Qing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Benjamin

Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Denise on 13 Sept,2020
感謝您的入住，您的支持與鼓勵給予我們最大的動力，我們會不斷努力，期待能再次為您服務。

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and nice hotel
The room is spacious and clean. The hotel has lego blocks at the lobby, my kids enjoyed playing. Good location, very near to JiaoXi train station.
Stayed 1 night in Dec 2019
Response from YISU HOTEL on 18 Dec,2019
Thank you for staying at YiSu hotel. It's our pleasure to make your trip better. We will keep improve the quality of our services. Thanks for your comments.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from 瑞德童話藝宿 on 14 Dec,2019
感謝您的入住，您的支持與鼓勵給予我們最大的動力，我們會不斷努力，期待能再次為您服務。

8/10 Good

grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from 瑞德童話藝宿 on 1 Aug,2019
感謝您的入住，我們會不斷努力提供更好的服務，期待能有機會再次為您服務。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and simple. Location is fantastic, just a short walk to train station.
Stayed 2 nights in May 2019
Response from YiSu Hotel on 26 May,2019
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

8/10 Good

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Pamela on 29 Apr,2019
Dear Yuan Thank you for your staying and feedback that encourages us to provide good service. Hope to see you next time and wish you have a good day :)

6/10 Okay

Verified traveller

Hotel is near to Jiaoxi Train Station. Twin rooms are small, and lacked Laundry facilities. Breakfast choices are very limited.
Stayed 2 nights in Jan 2019
Response from DENISE on 7 Feb,2019
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

8/10 Good

Ching Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from DENISE CHIEN on 9 Dec,2018
感謝您的入住，我們會繼續努力提供更完善的服務，謝謝您！

10/10 Excellent

Cherry, California, USA 🇺🇸

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Is quite small. The location is good, close to shopping and train station. Breakfast is good too, a lot of varieties, all you can eat.
Stayed 1 night in Nov 2018
Response from DENISE CHIEN on 7 Dec,2018
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from DENISE CHIEN on 11 Nov,2018
感謝您入住我們的飯店。我們會不斷努力為旅客提供滿意的服務，再次謝謝您的意見。

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Denise on 9 Aug,2018
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. It’s close to the train station and it’s easy to find. There is a display of LEGO structures in the lobby. Kids will love to play with the LEGO there too. They upgraded the room for the two of us when we checked in. The staff is also very friendly and gives tips on the food around the area. The room and the toilet are very spacious. As the bath tub has the hot spring water, it’s like having a private hot spring in your own room. Will definitely stay here again if I come back again!
Stayed 1 night in Jun 2018
Response from Fairytale YiSu Hot Spring Hotel on 18 Jun,2018
Thank you for your arrival, your support and encouragement give us the greatest motivation and look forward to serving you again.

10/10 Excellent

Alan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
The room is spacious and location of the hotel was just 5-10mins from the train station.
Stayed 1 night in May 2018
Response from 童話藝宿 on 14 Jun,2018
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

8/10 Good

carmen, mississauga, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to everything
Less than 10 minutes walk to the train station Close to the eating places and green 11 tour bus station Staff is very helpful especially miss Wong in the concierge., told us what this place is famous to eat You can enjoy the hot spring in the bathtub Breakfast is good Will stay again if I come to visit this place
Stayed 1 night in Mar 2018
Response from 童話藝宿 on 8 May,2018
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

8/10 Good

Tianyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and room
The location is great with easy and walkable distance to the railway station and local food. The room is spacious for a family of four. If one more chair for adult is provided it will be great. The only suggestion I have is about the washroom. It is very humid after we enjoyed hot spring and easy to slide down on the floor especially the marble between the washroom and bedroom.
Stayed 1 night in Dec 2017

8/10 Good

Jen Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, great service!
Great service! Room was a bit small but the deep and big bath tub with natural spring hot water made up for it. The lobby has big tubs of LEGO that kept our kids occupied and the staff were very friendly. The kitchen even had special breakfast sets for kids. The hotel is about 5-10mins walk from the train station and area with lots of eateries. Overall a great experience!
Stayed 1 night in Dec 2017

10/10 Excellent

yi, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a fun place to stay!
Pros: Lots of LEGO to see and play with! Nice decoration and furniture in hotel lobby Comfortable room Clean bathtub and spacious toilet Toiletries provided in creative packaging Easily accessible location (walking distance to train station and hot springs park) Cons: Limited breakfast selection (don't expect toasted bread & etc) Not-so-spacious room
Stayed 1 night in Nov 2017

10/10 Excellent

YEN LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good service
The room is big and comfortable. And the breakfast is so delicious. I will be back next time once I go to Yi Lan.
Stayed 1 night in Nov 2017

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to train station
location is very good, close to train station and stores nearby.
Stayed 1 night in Sep 2017
Response from Shirley on 8 Nov,2017
Thank you for staying at YiSu hotel. We will keep improving the quality of our services. Thanks for your comments.

8/10 Good

Peter, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and courteous, but a bit cramped
We only spent a single night at Fairyland YiSu, which is located in the middle of Chaohsi town. It is a small urban hotel, easy to miss when driving by, especially for foreigners. We had to get out of the car and search on foot. Inside it is quiet, well organized, clean. There was a dining room upstairs, but it was being remodeled. The hot spring water was odorless and piped to the individual bathrooms, but the beautiful new tubs were not big enough for two adult bathers at once.

10/10 Excellent

SHUI- HSIEN

Liked: Cleanliness, staff & service, property conditions & facilities
讚，下次會續住
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉以外は非常に良い。
今回の台湾旅行は台北ー花蓮ー礁渓と泊まり歩いたが、 ホテルスタッフの応対が一番良かった。 フロントも朝食会場も笑顔の接客で、実に気分が良かった。 ただ、温泉は期待しない方がいいかも。
Stayed 1 night in Jan 2024

8/10 Good

Aiko

Stayed 2 nights in Dec 2023

8/10 Good

Sin Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一次非常滿意的住宿體驗！
Stayed 2 nights in Aug 2023

8/10 Good

WengTong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
可以
大堂有很多LEGO及相關模型，小孩子很喜歡及感到興奮，也有水機及茶包提供；但房間空間很小，在普通雙人房內，差不多不夠位置打開兩個行李箱；浴室設施OK及整潔，有淋浴區及浴缸可供浸温泉；早餐基本可以，但好像用作送飯的菜色較多，較少適合早餐的選擇，水果只有一款，可考慮多提供兩款及提供麥片、乳酪
Stayed 2 nights in Aug 2023

6/10 Okay

Alice

Travelled with family
入住心得
基本上符合三顆星的住宿品質，該商旅近車站及不少礁溪知名餐廳，所以便利性來說是很好的。若講求CP是不錯的選擇，唯一幾項缺點是：房間隔音不是太好，整體裝潢偏老舊，房間有霉味，早餐是一般家常菜，較大的休旅車需停在車站附近的合作停車場。若對硬體及服務有要求的家庭及旅客，建議還是要提高預算選擇四星級商旅。
Stayed 2 nights in Aug 2023

10/10 Excellent

CHIH MING

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

CHUNG CHENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境好,地點也不錯,早餐也好吃,
Stayed 1 night in Jun 2023

2/10 Terrible

Yeuk Sze

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境舒適乾淨、大廳的樂高非常吸睛！
Stayed 1 night in May 2023

10/10 Excellent

Ka Man Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，整潔
Stayed 1 night in Mar 2023

10/10 Excellent

Chen Yu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
離火車站很近，交通方便。
Stayed 1 night in Mar 2023

8/10 Good

WAN JEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

SHIH-SHIH

Stayed 1 night in Sep 2022

8/10 Good

Mei-Ling

Stayed 1 night in Aug 2022

8/10 Good

Helsin

Stayed 1 night in Jun 2022

6/10 Okay

Chang Chung

Stayed 1 night in Jun 2022

8/10 Good

chi tsung

Stayed 1 night in May 2022

10/10 Excellent

榕修

Stayed 1 night in Apr 2022

8/10 Good

WENCHENG

Liked: Staff & service, property conditions & facilities, room comfort
表現中等
飯店櫃檯全時服務，也會提前來電確認預定入住時間，相當貼心 設施部分乾濕分離的設計有點奇怪，浴缸兩人入浴沒有問題，但水會仍會溢出，淋浴蓮蓬頭設計不太好，水溫與水量不好調整 早餐部分選擇較少，相對不優 停車因入住時間太晚，櫃檯引導至台灣聯通停車場，可免費停車 飯店主打親子住宿，日後有機會或許仍會選擇入住
Stayed 1 night in Feb 2022
Response from DENISE CHIEN on 12 Feb,2022
感謝您入住我們的飯店。很抱歉早餐的部份未能讓您感到滿意，我們已將您的建議轉達給相關部門主管知道，會再進行檢討，我們會不斷努力為旅客提供滿意的服務，再次謝謝您的意見。

8/10 Good

WEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from DENISE CHIEN on 12 Feb,2022
感謝您的入住，您的支持與鼓勵給予我們最大的動力，我們會不斷努力，期待能再次為您服務。

8/10 Good

SU HSIU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from DENISE CHIEN on 12 Feb,2022
感謝您入住我們的飯店。我們會不斷努力為旅客提供滿意的服務，再次謝謝您的意見。

8/10 Good

peijun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Denise Chien on 10 Jan,2022
感謝您入住我們的飯店。我們會不斷努力為旅客提供滿意的服務，再次謝謝您的意見。

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
只要求泡湯的話還可以
泡湯的不錯 房間窗小小的 味道悶悶的
Stayed 1 night in Dec 2021
Response from Denise Chien on 10 Jan,2022
感謝您的入住，若您需要大一些的空間、對外窗房型，我們有其他房型可滿足您的需求，官網上有房型介紹的圖可供參考，我們會不斷努力為旅客提供滿意的服務，再次謝謝您的意見。