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Reviews of YA-NOLD Hot Spring Hotel

3.5 out of 5
YA-NOLD Hot Spring Hotel
No.3, Ren'ai Rd., Jiaoxi, Yilan County

Reviews

8.4

Very good

Rating 10 - Excellent. 110 out of 312 reviews" "
Rating 8 - Good. 140 out of 312 reviews" "
Rating 6 - Okay. 50 out of 312 reviews" "
Rating 4 - Poor. 12 out of 312 reviews" "
Rating 2 - Terrible. 0 out of 312 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Leo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All quite good, the pricing is good too, very convenient
Stayed 1 night in Jan 2024

8/10 Good

Tze Huat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is a convenient location to many nice eateries and hot spring faciliaties. Recommend for families or couples. Although the furnishing are fairly outdated but the beds are comfortable. Good rest after a hectic day.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房內有大浴缸泡湯 也有大眾池 但只有到晚上九點有點可惜 位置也很好 附近很多吃的 飯店底下也有停車場
Stayed 1 night in Oct 2020
Response from Jason on 21 Nov,2020
親愛的客人 您好， 非常感謝您選擇亞諾溫泉行旅， 我們很高興得知您在這裡住得很愉快。 我們感謝您提供反饋的寶貴時間。 我們的目標是盡最大努力滿足住客們的期望。 再次歡迎來到宜蘭！

6/10 Okay

PF

Liked: Cleanliness, staff & service, property conditions & facilities
Probably get what you pay for.
Probably get what you pay for. The thing that put me off was the smell of sigarette smoke filling the room (probably coming through the air conditioning system).
Stayed 1 night in Aug 2020
Response from ANGEL on 12 Sept,2020
親愛的旅客您好，感謝您撥冗提供反饋 對於您所提出的缺失，我們深感抱歉，並且會做出改善 感謝您本次入住亞諾溫泉行旅，謝謝

8/10 Good

Marius

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Winnie on 12 Jun,2020
親愛的客人 您好， 非常感謝您留在亞諾溫泉行旅， 並且我們非常榮幸能夠獲得您的反饋時間。 我們非常重視您的意見，並將繼續致力於更好地滿足客人的需求。 我們真誠的希望您能很快再次來到宜蘭（礁溪）。 溫馨問候，

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Allen on 15 Jan,2020
謝謝您的高度評價 期待下次光臨

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Regina on 24 Dec,2019
親愛的客人 您好， 非常感謝您選擇亞諾溫泉行旅， 我們感謝您提供反饋的寶貴時間。 我們的目標是盡最大努力滿足住客們的期望。 再次歡迎來到宜蘭！

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Allen on 15 Dec,2019
謝謝您的高度評價 期待下次光臨

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The surrounding of the hotel is good. However the suana place versus toilet place which is not A good choice. The door can’t be locked as well and this crowded hotel.
Stayed 1 night in Oct 2019
Response from edward on 28 Oct,2019
感謝您的評論,對於你批評我們將改進,謝謝!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Regina on 11 Oct,2019
您好，謝謝您選擇亞諾，很榮幸獲得您正面的評價，您的鼓勵是我們前進的動力，希望有機會能再為您服務。

10/10 Excellent

Jun Wen Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The 6 pax villa was awesome with the private hotspring baths. The only slight disappointment was the poor internet connection which disrupted the cable tv’s connection and the insufficient hooks in the bathroom for hanging of clothings.
Stayed 1 night in Mar 2019
Response from Ziv on 20 Mar,2019
We are thankful that you chose us for this journey of yours. It has been our honor to serve you and wish that you are completely satisfied with our services.

8/10 Good

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and nice hotel
Clean and comfortable room. Bathroom is huge. Walkable to train station and night market. Taxi from hotel to train station about Taiwan dollar $120. Friendly and helpful staffs
Stayed 1 night in Nov 2018
Response from Kenny on 10 Nov,2018
Dear Guest: We are love to hear your feedback. Hope you enjoyed our facilities and had a wonderful experience in Arnold Ville's Spring. All our staff are delight to help our customer anytime. Thank you and welcome you back to stay again. Best Regards Kenny

8/10 Good

Asrd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Kenny on 26 Oct,2018
親愛的顧客您好: 感謝您給予的高度肯定 希望此行您有入住得愉快舒適 歡迎再次造訪礁溪並選擇亞諾溫泉行旅 祝您 順心愉快

8/10 Good

Kona, Kailua-Kona, Hawaii

Liked: Cleanliness, property conditions & facilities, room comfort
Receptionist did not communicate very well. I think that a foreign visitor would have a hard time communicating with the check-in staff. Her mandarin was spoken rapidaly for someone who has a hard time speaking mandarin. Her English speaking ability was limited making communication that much more difficult. Otherwise the hotel is in a clean condition, the spa facility is excellent, and the room attendant was very attentive making the overall experience an enjoyable one. I would give a 4 star rating.
Stayed 2 nights in May 2018
Response from Kenny on 10 May,2018
Dear Guest: We do apology for your bad conversation experience Therefore we will training our staffs to improved their english as well and can present staying information for every guests. Thank you for choose Arnold Ville's Springs and gave us useful feedback. Hope you enjoyed the trip and have fun in Jiaoxi. Best regards

4/10 Poor

Ad, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
Took the more expensive room at the Mezzanine and was deeply disappointed. Firstly, the private bath area within the room was a nice sight, there was jacuzzi button but was not working. Place is disconnected from the main hotel. You would have to brave the weather to get to the public bath area where there are more options. Bed was dirty. We can feel the dirt particles / sand on the bedsheet. They provide a gimmicky console to control the music, which is not working. Fridge was fishy and not working and water kettle has apprarently too short an connection to the power outlet, which makes it unusable. Lastly, the room was somehow located near a pipe where it produces intermittent noise throughout the night.
Stayed 1 night in Mar 2018
Response from celine on 25 Mar,2018
Hello Dear Customer Your comment we saw We are very sorry Your feelings are so bad We will definitely improve Available to every guest rooms are comfortable

10/10 Excellent

sharon, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied with the stay!
Pleasant stay! Room size small, but the bathroom is huge with sunken bathtub. Enjoy the private hot-spring bath instead of using the public facilities provided by hotel.
Stayed 1 night in Mar 2018
Response from Kenny on 21 Mar,2018
Thank you for your comment. We are glad that you have a great staying experience. Hope you enjoyed your trip and had fun in our Arnold Ville's Spring.

8/10 Good

CHIACHI

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

CHI KIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you must try it on your next trip.
Stayed 1 night in Jan 2024

10/10 Excellent

Hung En

Stayed 1 night in Feb 2024

10/10 Excellent

JianMing

Stayed 1 night in Jan 2024

8/10 Good

CHENG LUNG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
都很不錯，浴池夠大，但是熱泉水量太小
Stayed 1 night in Jan 2024

10/10 Excellent

Chia Hsien Su

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chen

Stayed 1 night in Jan 2024

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
附近環境不錯，隔音待加強
附近有很多好吃的，床很大很好睡，住宿一晚唯一覺得有待加強的地方是隔音...入住七樓房間，電梯一出來的兩間房應該是家族旅遊，直接房門大開，然後講話聲音奇大無比，關上房門都還聽得一清二楚；隔天早晨也是遇到在走廊沒有降低音量的房客，睡到一半被走廊房客講話的聲音驚醒！
Stayed 1 night in Dec 2023

8/10 Good

YA HSIEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Chi Wai

Stayed 1 night in Dec 2023

4/10 Poor

SHOW FANG

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

yim kwok

Liked: Cleanliness, staff & service, property conditions & facilities
非常好
Stayed 2 nights in Dec 2023

6/10 Okay

Wai Mun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
注意：入者人為親密較佳
沖涼地方欠缺掛勾放衫或毛巾，另外必須要注意，由於浴室及馬桶位置的設計，入住人須極為親密的較合適。
Stayed 2 nights in Nov 2023

10/10 Excellent

Chiu-Tai

Stayed 1 night in Nov 2023

10/10 Excellent

Wei lun

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Ruyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chi hsiang

Stayed 1 night in Aug 2023

10/10 Excellent

Yi-Shao

Stayed 1 night in Aug 2023

10/10 Excellent

YUEH HUA

Stayed 1 night in Dec 2022

6/10 Okay

MENG TE

Stayed 1 night in Feb 2021

8/10 Good

Yu jhen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Jason on 16 Feb,2021
親愛的旅客 您好 感謝您的評價，期待您下次蒞臨

10/10 Excellent

munghao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jason on 16 Feb,2021
親愛的旅客 您好 感謝您的評價，期待您下次蒞臨

8/10 Good

CHUN MIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jason on 16 Feb,2021
親愛的旅客 您好 感謝您的評價，期待您下次蒞臨

10/10 Excellent

LIAO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很喜歡
第三次入住了,其實每間房都有點小瑕疵,但都可接受,畢竟房價不高,在礁溪泡湯最重要的大浴缸和spa都令人滿意,地點好交通方便,有機會再來住.
Stayed 2 nights in Jan 2021
Response from Jim on 31 Jan,2021
親愛的旅客 感謝您撥冗評價本館及對本館的肯定 希望這次住宿能夠卸下您平時累積的疲累 期待下次還有機會服務您 亞諾溫泉行旅感謝您

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
還可以
唯獨隔音很差，隔壁房客半夜在喝酒聊大聲聊天超久聽的一清二楚非常吵，要帶耳塞睡覺
Stayed 1 night in Jan 2021
Response from Jim on 31 Jan,2021
親愛的旅客 感謝您撥冗對本館提出建議 您提供的意見本館會加以檢討並改正 希望下次還有機會能夠提供您更好的服務 亞諾溫泉行旅感謝您

10/10 Excellent

kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
乾淨整潔 舒適，服務態度很好，下次 會再選這間
Stayed 1 night in Jan 2021
Response from Jim on 31 Jan,2021
親愛的旅客 感謝您撥冗評價本館及對本館的肯定 希望這次住宿能夠卸下您平時累積的疲累 期待下次還有機會服務您 亞諾溫泉行旅感謝您

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021
Response from Jim on 31 Jan,2021
親愛的旅客 感謝您撥冗評價本館及對本館的肯定 希望這次住宿能夠卸下您平時累積的疲累 期待下次還有機會服務您 亞諾溫泉行旅感謝您

8/10 Good

Ming chu, 台北

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
還算喜歡，浴室很好，美中不足是沒有床頭，座時頭沒地方靠有點不舒服。
Stayed 1 night in Dec 2020
Response from Jim on 31 Jan,2021
親愛的旅客 感謝您撥冗評價本館及對本館的肯定 希望這次住宿能夠卸下您平時累積的疲累 期待下次還有機會服務您 亞諾溫泉行旅感謝您

10/10 Excellent

PEI CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的一間飯店
浴室房間都有超大窗，浴室快比房間還大！床很舒服，我不太好睡的人都可以睡很久。地點很安靜，距離鬧區也走路就可以到
Stayed 1 night in Dec 2020
Response from Jason on 28 Dec,2020
親愛的客人 您好， 非常感謝您選擇亞諾溫泉行旅， 我們很高興得知您在這裡住得很愉快。 我們感謝您提供反饋的寶貴時間。 我們的目標是盡最大努力滿足住客們的期望。 再次歡迎來到宜蘭！

10/10 Excellent

SHAO-CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jason on 28 Dec,2020
親愛的旅客，您好 感謝您的評價，期待您下次光臨

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次入住了，這次特地又選亞諾，可惜太晚入住沒有其他房間可換，不太喜歡床是斜放的
Stayed 1 night in Dec 2020
Response from Jim on 31 Jan,2021
親愛的旅客 感謝您撥冗對本館提出建議 您提供的意見本館會加以檢討並改正 如下次有需要也可以先備註告知本館 本館會依當天房況盡量幫您安排 希望下次還有機會能夠提供您更好的服務 亞諾溫泉行旅感謝您

8/10 Good

SHU CHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Jason on 28 Dec,2020
親愛的旅客，您好 感謝您的評價，期待您下次光臨