thank you for rating us on Expedia. We are happy to hear that you enjoied your days spent at Mango Tree Villas in Jimbaran and hope to be able to welcome you back in the future. Mango Tree Villas Team

We contacted you on the 5th of October to request information about your upcoming booking. In this message we mentioned our check in time 2-5pm as we do not have staff on property 24hrs. You were quick to tell us that you cancelled your booking but you were unable to show any cancellation from either Wotif nor Expedia. We had been on calls with them to help you several times however it seems you never cancelled (as per Expedia and Wotif). As per our cancellation policy, this was a last-minute cancellation (1 day prior) thus non-refundable (we informed you about it in the 5th at 13:46, 13:57, 14:21 and again on the 6th at 07:36) so you were very aware of the situation and cancellation fee despite your claim you had no idea about it. On the morning of your due check in (at this point you were still saying you would not come), you confirmed at 08:52 that you would use the credit we nicely offered as commercial gesture to you “to use at another time” (quoting your message). You then sent a message at 18:02 saying you were at the villa (mind you we did mention check in is until 5pm and let us know in case of late arrival) while we were still being told you wouldn’t come. When you reach the villa you have been abusive to our team, harassing them about food (we are not a hotel but a private villa… so there’s no restaurant, you obviously knew about this), and while we offered to take you and your parents to a restaurant or order food for you, you simply said no and 7minutes after you arrived, you sent “They are diabetic and hungry” (you should really consider not coming to do a check-in in a private villa if your travel companion need to eat within 2min). Afterwards you left saying your disabled companion couldn’t pass the step of the villa (nowhere are we claiming to be handicapped accessible, this is the basic when travelling with disabled, search for disabled access property). We trust you’ll plan your next holidays a bit more efficiently and refrain from blaming a property on a mistake of your own next time.

Hi Jane, thank you for your coments and the positif feedback. All the best, Mango Tree Villas Team

thank you Carol for your coments. We are happy to hear that you enjoyed your stay at our villas. Mango Tree villas Team

Hello. Thank you very much for your review. We are happy you have enjoyed your time with us and hope to see you again soon. Best regards.

Thank you for posting your coments, we are happy that you enjoied your stay with us. Take care and see you again on the island of the Gods. Mango Tree Villas Team

Dear customer. Thank you for nice comment. We are happy you had a great time in Mango Tree and hoep to see you again soon. Regards. Mango Tree family

Dear Steve On behalf of Mango Tree Villas Team, we thank you very much for your kind words. WE are very happy to hear that you enjoyed your stay with us and hopefully, although you live far away from Asia, we can welcome you back at some point in the future. best regards Mango Tree Villas Team, Jimbaran, Bali, Indonesia

Dear guest As Mango Tree Villas is in the middle of Jimbaran village, it can happen that ceremonies are going on. If they are in the immediate neighbourhood, noise can be a problem. Unfortunately we do not have any influence on this. It is a pity that this coincided with your stay, when you wished to relax. Normally our complex is a quiet place, however this can and will happen all the time as it is part of balinese culture. kind regards Andrea

Hi Ms Eunice, Warmest Greetings from Mango Tree Villas Jimbaran Bali, We were very glad to serve you during stay and thank you so much for your positive review and feedback during your stay and we hope to see you again in future booking with us with more days to stay. Looking forward to welcome you again in next booking. Thank you Kind regards, Mango Tree Villas Team

Hi Thank you very much for taking your time to write about us. We are happy to learn that you enjoied your stay with us and will look at your coments in order to continue improving. Hopefully we will be able to welcome you back at some point and wishing you all the best. Mango Tree Villas Team

Bonjour Famille Baumann Merci beaucoup pour vos gentils mots. Nous esperons que vous ayez passe des vacances relaxantes et a bientot. Mango Tree Villas Team

Thank you Dirk! Anytime!

Dear guest Thank you for the comments and the time you took to write them. Customers who have been in Bali before, do know that the systems of the streets with their little side streets is one of the characteristics of the island. A lot of infrastructure remains the same way as it was many years back - so do the little gangs - and it also is part of the charm, although we admit, sometimes it makes the access a bit difficult. That is why we always inform our guests to call us by phone or we send our info map as how to find us, in order to make things easier. Due to heavy rain, there are more frogs around and they can make some noise, also there are geckos who call in the night, totally harmless and no risk, however it would be a first to see an owl on our premises, as we have never seen one until now. We do believe that a villa with garden and pool is not comparable to a hotel room in a building, and there might me more noise due to be surounded by nature. We are sorry that you were not able to sleep well, but hope that you still did enjoy parts of your stay.

Dear Ganske. Thank you for taking your time and write the review with such a helpful information. We are happy you enjoyed your stay with us and hope to have you back in jimbaran. Best regards.

Herzlichen Dank für die netten Worte. Gerne Begrüßen wir Euch wieder in Jimbaran und Mango Tree Villas. Alles Gute Andrea