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Reviews of The Maslow Hotel, Time Square

4 out of 5
The Maslow Hotel, Time Square
209 Aramist Avenue, Pretoria, Gauteng

Reviews

8.2

Very good

Rating 10 - Excellent. 78 out of 164 reviews" "
Rating 8 - Good. 46 out of 164 reviews" "
Rating 6 - Okay. 24 out of 164 reviews" "
Rating 4 - Poor. 8 out of 164 reviews" "
Rating 2 - Terrible. 8 out of 164 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cornelis Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from room
Stayed 2 nights in Jan 2024

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to atterbury teatre
Stayed 1 night in Jan 2024

10/10 Excellent

Erenst

Stayed 1 night in Jan 2024
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

GC

Stayed 2 nights in Jan 2024
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

Dr David M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

Puleng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

SC

Stayed 1 night in Dec 2023
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

6/10 Okay

Mariska

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for attending events at Sunbet Arena!
Stayed 1 night in Dec 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 11 Dec,2023
We are very pleased to hear that you had a wonderful stay with us.

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was impossible to reach reception or management and I phoned repeatedly. The phone just rang or went dead. David the baggage porter was very friendly and helpful however. Lifts are shaky and scares the hell out of guests. Closet in room has broken door. For the price I paid I expected the hotel to be better maintained and managed.
Stayed 1 night in Nov 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 11 Dec,2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

6/10 Okay

Mariska, Benoni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property breakfast absolutely shocking. Warm food was in the warmers for hours and tasted horrible. Hotel condition is needs desperate attention i.e. wallpaper in passageways and rooms peeling off.
Stayed 1 night in Nov 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into these issues and hope to resolve them promptly and accurately.

10/10 Excellent

Elize

Stayed 1 night in Nov 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback.

2/10 Terrible

Nico

Stayed 1 night in Oct 2023

10/10 Excellent

Pontsho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

8/10 Good

George T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

2/10 Terrible

Imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

10/10 Excellent

Mbali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smart t. Don’t have Netflix
Stayed 1 night in Sep 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

8/10 Good

Kholofelo

Stayed 3 nights in Aug 2023
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

Sibusiso

Stayed 1 night in Aug 2023

10/10 Excellent

Katinka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

10/10 Excellent

mr sh

Stayed 1 night in Jul 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

10/10 Excellent

Charmaine

Stayed 1 night in Jul 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

10/10 Excellent

Olivia

Stayed 1 night in Jul 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

4/10 Poor

Annelize

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

8/10 Good

Kgosi and Kgalalelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let 5Star be truly be one
I didn’t pick the 5 star treatment by any form
Stayed 1 night in May 2023

4/10 Poor

Kendal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Malfunctioning AC's in both rooms
Air-conditioning in both rooms was stuck on heating, 26'C, regardless what lower temperature you tried to adjust it to. Maintenance came to clean the filters but this ultimately did not work, they still reverted back to heat the rooms to an unbearable level. No alternate plans to be made since hotel was full. My in-laws literally left that same evening as the room temperature was unbearable, refund pending.
Stayed 1 night in Feb 2023
Response from Jenine on 7 Feb,2023
Dear Kendal,We are so sorry to learn of the disappointing experience with us. Management will reach out to you personally to discuss further.Kind Regards,Jenine BooysenGuest Relations Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Khomotso Mashabela - Hotel Duty Manager on 22 Nov,2023
Thank you so much for taking the time to leave us feedback

8/10 Good

Jenna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
maintanence
amazing hotel room just needed some maintenance water seeps through to the toilet side, the basin is blocked and plug points are not working the light bulb is also blown in the lamp on the desk thought of advising, not sure if you are aware of it.
Stayed 1 night in Dec 2022

6/10 Okay

Pedro

Liked: Cleanliness, property conditions & facilities, room comfort
It was okey!
We had an okay 1 night stay. The biggest downside was at the pool.. no towels and waiting 30m for towels.. when they arrive the staff member was on the phone having a big chat while us and other people were just standing wet in the cold so she could finish her phone call.. Room was clean, check in fast, and staff friendly.
Stayed 1 night in Dec 2022

6/10 Okay

Unali

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average hotel at a high rate
Excellent location, right at concert hall and casino. The shower had no door and the basin was shallow. The bathroom and toilet paper was always wet when one used the shower or the basin. For the price charged, they really could go a little further. There were also no glasses in the room and very little coffee and sugar.
Stayed 1 night in Dec 2022

6/10 Okay

Niresh

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Access to the Sun Arena was excellent, and overall service at the hotel exceptional.
Stayed 1 night in Nov 2022

6/10 Okay

Grace

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Tried it again after but disappointed
Lots of technical issues. Only 2 of the 4 elevators worked and in some cases none which forced people to use stairs. Also had a problem with my room lock that caused me to walk down and up the stairs twice.
Stayed 1 night in Oct 2022

8/10 Good

Annamarie

Stayed 1 night in Oct 2022
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

Thabo

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Modern building TECHNOLOGY. Excellent conference centre. Professional staff. Clean city surroundings. Friendly wifi. Clean interior of building. Located in the Centre of Gauteng.
Stayed 2 nights in Aug 2022
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great, especially Siphiwe from concierge
Stayed 1 night in Jul 2022
Response from Evan.I on 27 Jul,2022
Dear Valued Guest, Thank You for sharing your comments with us from your recent stay. I am so pleased to hear that the service you received was to your satisfaction and that Simphiwe gave you exemplary customer service. I have shared this with him We look forward to welcoming you back in the foreseeable future. Best wishes, Evan Hotel Guest Services

10/10 Excellent

BOITUMELO

Stayed 1 night in Jun 2022
Response from Evan.I on 26 Jun,2022
Dear Boitumelo, Thank You for sharing your ratings with The Expedia community. We hope to welcome you back in the near future. Regards, Evan Hotel Guest Services

2/10 Terrible

JH

Business traveller
Stayed 1 night in May 2022
Response from Evan.I on 14 Jun,2022
Dear JH, I am sorry to hear that your recent stay with us was not pleasant. We hope to welcome you back in the near future. Regards, Evan Hotel Guest Services

2/10 Terrible

Jaco

Stayed 1 night in May 2022
Response from Evan.I on 26 May,2022
Dear Jaco, Thank You for your feedback shared from your recent stay. I am sorry to hear that your stay with us was not satisfactory as we hoped it would be. We certainly hope we can welcome you back in the near future. Regards, Evan Hotel Guest Services

8/10 Good

Yashwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Evan.I on 26 May,2022
Dear Yashwin, Thank You for sharing your feedback with us from your recent stay. We look forward to welcoming you back in the near future. Regards, Evan Hotel Guest Services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Khomotso Mashabela on 15 Jan,2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.Regards,Khomotso Mashabela - Hotel Duty Manager

4/10 Poor

Charles

Disliked: Amenities, property conditions & facilities
Stayed 20 nights in Feb 2022

10/10 Excellent

Marie-Louise, Hartbeespoort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The concierge service provided by Simphiwe was fantastic.
Stayed 1 night in Jan 2022
Response from Evan on 12 Jan,2022
Dear Marie-Louise, On behalf of the operations team at The Maslow Time Square, we would like to thank you for taking the time to share your feedback with us. I am very pleased to hear you had a pleasant stay with us and hope to welcome you back in the not so near future. Your wonderful mention of Simphiwe will definitely be shared with him and his colleagues. Best wishes, Evan Guest Services

6/10 Okay

Rensche

Liked: Cleanliness, staff & service, property conditions & facilities
The first day we stayed in a room meant for a disabled person in a wheelchair. My wife and I did not enjoy the shower
Stayed 1 night in Dec 2021
Response from Evan on 6 Jan,2022
Dear Rensche, On behalf of the operations team at The Maslow Time Square, I would like to extend my apologies for the lack of service you experienced while a guest of ours. I would like to ensure you that this in no way reflects the kind of service we pride ourselves on. Your comments have been shared with the respective department. Kind Regards, Evan Hotel Guest Services.