Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of The Grand Jade Hotel

2 out of 5
The Grand Jade Hotel
15R & 15S, Jalan Bukit Meldrum, Johor Bahru, Johor

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 45 reviews" "
Rating 8 - Good. 21 out of 45 reviews" "
Rating 6 - Okay. 12 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room is ok, environment is ok too. Breakfast is delicious.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
No car park available from hotel, car driver has to pay heavily on car park fee from paid car park place. Will get fine if parking on roadside without valid car park coupons.
Stayed 1 night in Dec 2019

6/10 Okay

Chung Ngin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Location is good, it's directly opposite the R&F Mall. There's a linkway from CIQ complex, we couldn't find it at first as there's no proper signage, about 15 mins walk. Basic but clean hotel. Stained towels but they replaced them when we requested. Good for overnight stay.
Stayed 1 night in Dec 2019

8/10 Good

Sam, SG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, pleasant decor. Quiet and comfortable. Near mall and eateries.
Stayed 1 night in Nov 2019

10/10 Excellent

frequentJB

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Opposite a big mall. Local food at cowboy town just behind hotel. Intersection of 2 major roads, may be noisy. Breakfast at top floor of hotel with view and dust of traffic. Overall is good.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
room n service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
There is a skybridge leading both to JB Sentral and City Square and to a further large mall directly opposite; this is very convenient since you can avoid all traffic. The breakfast was simple but more than adequate. Rooms were in good condition although it's surprising that the electronic key card doesn't connect with the air-con; if guests are not aware of that then they could go out of the room leaving the air-con on all day. I was disappointed that, on one day, even though I had been outside for many hours, the room was not serviced by the time I came back. There were three receptionists, two of whom were friendly and helpful. One, however, could barely communicate and had to be greeted twice before he responded rather than simply staring blankly, which is not good customer service.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Woo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nearby city areas cos there were a newly shopping mall just oppsite the hotel and so conviet for transport facility .
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

WD

Travelled with partner
Liked: Staff & service
Was given a room on the 3rd floor and immediately out of the elevator could smell strong smoke odour. Went into the bedroom and couldn't stand the smell of disguised smoke. Went back downstairs and asked if there were no smoking rooms and was given a room on ground floor. This ground floor room had an odour but at least it wasnt of smoke and was ok to stay for a single night.
Stayed 1 night in Jun 2019

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
The room size is good for 2 persons. The wifi in room is not stable, connecton keeps failing.
Stayed 1 night in Jun 2019

10/10 Excellent

Shamil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a best hotel in town
Stayed 1 night in Jun 2019
Response from Receptionist on 7 Jul,2019
Dear Guests, thank you for your review, hope can stay with us again on the future. Regards, THE GRAND JADE HOTEL

8/10 Good

julian aloysius

Liked: Cleanliness, property conditions & facilities
A hotel for a day stay
The hotel is decent for its price. Breakfast was not good. The parking guys were really unfriendly.
Stayed 1 night in Jan 2019

6/10 Okay

ZY

The previous stays in this hotel were better. This recent stay had a scare in the middle of the night as the bathroom had no water supply for shower and for the tap. After quite some time, the water then returned after a hotel staff looked into it but had to wait again for the water to run as the water turned yellow.
Stayed 1 night in Dec 2018

8/10 Good

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Anton on 14 Dec,2018
Thank you for your review, please come and visit us again in the near future. best regards,

8/10 Good

GOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE PLACE TO STAY
AIR CON ARE COOLING, LIKE THE ROOM BUT THE BREAKFAST SO SO ONLY
Stayed 1 night in Sep 2018
Response from Anton, GM on 16 Oct,2018
Dear Valued Guest, Thanks for your support, we have buffet style local, Eastern and Western style breakfast available. Please come and try it soon. Best Regards, Anton Cheng, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Anton, GM on 17 Sept,2018
Dear Valued Guest, Thank you for your support. We wish to see you again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The room is not too bad for the price we are paying. Room is clean and acceptable. Breakfast spread is really very, very simple, but the mee goreng is spicy and yummy. As for location, you definitely need a car to get to this place.
Stayed 1 night in Aug 2018
Response from Anton, GM on 19 Sept,2018
Dear Valued Guest, Thank you for your review. Actually in front of our hotel is the newly built pedestrian bridge directly link to JB to Singapore CIQ, only 650 meter away! Come and visit us again soon.

8/10 Good

Anne, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and comfort.
Hotel looks cute.Convenient near to main road. Over all good.
Stayed 1 night in Aug 2018
Response from Anton, GM on 17 Sept,2018
Dear Valued Guest, Thank you for your support. See you again!

4/10 Poor

zack, johor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
need more improvement.
Stayed 2 nights in Jul 2018

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of stays
Overall room was good just that there are some missing things that can be improve such as shower curtain, extra rubbish bin, bath room door unable to lock. No cabinet for clothing.
Stayed 2 nights in Jun 2018
Response from Anton, GM on 6 Jul,2018
Dear Valued Guest, Thank you for your reviews. We will improve the room you stay accordingly. Thank you again for your support. Please come again in the near future.

10/10 Excellent

Nurul Shazana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location very near to the custom. Staff very helpful.
Stayed 3 nights in Jun 2018
Response from Anton, GM on 6 Jul,2018
Dear Valued Guest, Thanks for supporting us. We will strive our best to serve you better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Anton, GM on 6 Jul,2018
Please come again in the near future. Thank you for your support.

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 2 nights at the Grand Jade and we already decided we would stay again when in Johor; the immigration complex and the city square are within walking distance, the bus going to the restaurants in Stulang Laut passess right in front of the hotel and convenience stores, a coffee shop and basic restaurants are just steps away. There's a shopping complex being constructed across the road, which is a bonus. Employees are very courteous, ready to assist anytime, room is clean, spacious with modern bathroom. Decoration is minimal which I liked. Breakfast is basic but is a lot better than other free breakfasts offered by other hotels. Overall, it was an amazing experience being at the Grand Jade.
Stayed 2 nights in May 2018
Response from Anton, GM on 11 Jul,2018
Dear Valued Guest, Thank you for your kind reviews. Please come again soon, the pedestrian bridge directly link to the CIQ (J.B. Custom Immigration and quarantine) only 650m away.

6/10 Okay

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

KAR YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations
I'm overall, everything is above expectations. It's with breakfast and hair dryer is available. I like the bathroom, the shower head is so good! Only a bit disappointed about no mini bar/ mini fridge in the room

6/10 Okay

ERIC

Liked: Cleanliness, property conditions & facilities
Price abit high although is new
The room was ok, tv channel very blury, counter guy need to be flexible with two room cards..if is not full hse..nearby area nth much to eat yet.

8/10 Good

Ying Chek

Liked: Cleanliness, staff & service, room comfort
Good job, keep it up! Thanks :)
Stayed 1 night in Mar 2018

8/10 Good

Saki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was some delay in check in but not a big deal. Hotel room is cozy and clean. But wifi is lacking. Good for a weekend stay over if you are looking for a place near City Square
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love the Japanese Zen Room. Service and receptionist was friendly. Toilet is a little small. Location was good too.
Stayed 1 night in Dec 2017

8/10 Good

DW, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok to stay
I did ask for a double bed because I'm alone, end up with twin bed..... staff is not really keen to help up !
Stayed 1 night in Dec 2017

8/10 Good

Nurul Ain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3D2N Johor
Arrived late but room was not ready as they were full house however staff offered to extend check out time. Breakfast has fried rice, coconut rice and fried noodles. There was also cereals, bread and porridge. Good enough for me. Within walking distance to City Square and Komtar. Also within walking distance to night market and Chaiwalla.
Stayed 2 nights in Dec 2017

10/10 Excellent

Vivian, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby city square mall and town very convenient
Thank you Eden and the housekeeping who did the excellent job and service. I do appreciate it, I request early check in for my special reason. They are amazing, thank you guys .
Stayed 2 nights in Dec 2017

6/10 Okay

Wilfred

Disliked: Staff & service
On average it's okay
Nice bed n Tv. But shower hot water comes slow or not at all.
Stayed 6 nights in Dec 2017

8/10 Good

Muhd Rosli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
They have iron but not ironing board.
Stayed 1 night in Dec 2017

6/10 Okay

Ian & Sue, Sunshine Coast Australia

Liked: Cleanliness, room comfort
Budget hotel close to JB Sentral
We only needed one night in JB before catching the Jungle Line overnight sleeper to Kota Bharu. The Grand Jade suited our needs. There was a lot of construction outside and across the road from the hotel entrance. After the initial shock this didn't affect our stay. Breakfast was basic. The rooms had character and were clean. Staff were helpful in booking grab cars which are much cheaper options for transport. Most importantly we were in walking distance to the train station.
Stayed 1 night in Oct 2017

6/10 Okay

Joan, Moffat Beach QLD Australia

Liked: Staff & service, room comfort
Handy to railway station
Hotel is in the middle of a construction area at the moment. Some staff more helpful than others! Good value for money!
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It’s amazing, although the price is a bit high for the location. Will consider to come back if the price is lower
Stayed 1 night in Oct 2017

10/10 Excellent

Nurul Farhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth to stay with this price
Room size small, Bathroom wall and floor tile with stain, construction site in front hotel lobby, no proper access to car park.
Stayed 1 night in Jul 2017
Response from Anton, GM on 12 Aug,2017
Dear Valued Guest, Thank you for your reviews. We will try our best to serve you better. Please come again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
괜찮네요
하루 묵을 정도로 만족..직원들도 친절합니다
Stayed 1 night in Oct 2019

6/10 Okay

ITA, Wakayama,JAPAN

Liked: Cleanliness, staff & service
JBセントラル駅へのアクセスは便利。
思った以上に、JBセントラル駅へのアクセスは便利で、また、チャイナタウンへのアクセスも同様。 価格に対して、設備や室内環境は清潔で適切に維持されており、気持ち良く過ごせた。
Stayed 1 night in Sep 2017