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"Efficient staff. "

"Nice hotel, friendly and very helpful staff. Hotel is very close to the beautiful Matsumoto Castle. Further walk to the station (about 15 minutes), and to restaurants, but overall I liked it."

"the room is clean, and it's convenience for transportation."

"Helpful staff and comfortable and clean room."

"Luxury property with beautiful rooms, stunning views, amazing food and friendly staff. What a great place to stay to relax and enjoy the area. Highly recommend! "

"Clean hotel with comfortable rooms. Staff were very nice and the breakfast buffet was great. We used the laundry facilities - easy and fast. Only downside is there is no parking at the hotel. We found a lot across the street where we had to pay. "

"The staff were amazing. From check in to the bags being taken to the room everything was so friendly and helpful."

"Great location close to station, restaurants, shopping street AND not least, Matsumoto castle. Room very compact. All inch of space functional. Great size bathroom, powerful shower n washing products. Offer free sample of soup or ice cream... bring it on! Slept like a log."

"We wish we could stay here longer. The bath was amazing (with 9 different indoor and outdoor pools), the Japanese-style room was a unique experience, and above all - the Japanese dinner was fantastic in both presentation, quantity, service and flavor. "