Matsumoto Holidays

We were arriving close to midnight and worried about the check in time. I had communicated with the hotel earlier about our late arrival and the response was quick. Upon arrival the doors were closed but you need to ring the bell to be let in. You pretty much did the check in yourself at the kiosk as the staff only helped when you got stuck on the kiosk. Instructions were available in the room regarding appliances usage and garbage disposal. For a family of 5, there were plenty of towels provided. 2 small beds and 3 futons on the tatami area. Sleeping on the futon was comfortable. We had 5 pieces of luggage that we managed space wise as the smaller ones you can put underneath the foot of the bed. The toilet was in a separate room away from the bathroom. We were near the TCAT station and bought the 72 hour passes from the information office inside which was very convenient and the staff also spoke English. It’s located in a residential area and despite being near the TCAT station and parking lot it was quiet in the room. Family Mart and 7-11 stores were close by. Not much restaurants as this is a residential area. The Suitengumae station of Tokyo metro was an easy walk from the accommodation.

This hotel was amazing. The staff were so helpful and super friendly. They honestly couldn’t do enough to help us. The personal recommendations every night for restaurants meant we tried so absolute gems in the 5 days we stayed. A big thank you to Mami who was so smiley and always around to help and called restaurants to do double check they had space for us. Very helpful to a solo mum travelling with her teenage daughter.

Very good excellent

Very hospitable and polite crew. Laundry and microwaves are very clean aswell

I could walk for miles to get a great workout from this property. It has pools, several restaurants, a great 7/11, a coffee shop, beautiful gardens, and taxis that are always available for departure. The location is next to many train stations and it is a 30 minute taxi drive to major shopping districts. Also, the shower kit is quality and amenities too. They provided free water for us everyday.