Exterior

Reviews of Zara Garden hotel and apartments

4 out of 5
Zara Garden hotel and apartments
Zzimwe Rd, 50, Kampala, Central Region

Reviews

8.6

Excellent

Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

kingsley

Stayed 4 nights in Apr 2024

6/10 Okay

Losuba

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Zara Hotel is a very good place to stay in, its clean with very good variety of food. My disappointment this last stay in the hotel, is with some members of staff at the reception that demostrated have poor hospitality and customer care services towards some customers. I had to pay twice before refunding me back. I was disppointed more by wasting time explaining myself on the same issue which is a result of someone's incompetence at the front desk.
Stayed 10 nights in Mar 2024

10/10 Excellent

Zarak, Vallejo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael Chad

Business traveller
Liked: Cleanliness, room comfort
Zara is great!
This place was great in all areas. I will be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Zarak, Vallejo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property very clean n spacious rooms with great food selection. The employees were all very friendly and good people.
Stayed 2 nights in Oct 2023
Response from Aman on 29 Nov,2023
Hello ZarakWe're delighted to hear you enjoyed your stay! Thanks for sharing your positive feedback on the property, rooms, and friendly staff. We hope to welcome you back soon.

10/10 Excellent

Zarak, Vallejo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really loved almost everything about Zara Gardens Hotel and the food from the restaurants are amazing. Sometimes the Wifi signal drops momentarily so they need to make it more stable all over the property. Thanks to the whole staff for their excellent hospitality
Response from Aman on 18 Oct,2023
Hello ZarakThank you for sharing your feedback about your experience at Zara Gardens Hotel. We're delighted to hear that you had such a positive experience during your stay.We appreciate your kind words about our restaurants and the quality of food you enjoyed. Our culinary team takes great pride in delivering exceptional dining experiences, and it's rewarding to know that their efforts made your stay memorable.We've also noted your comment regarding the occasional WiFi signal drop. We understand the importance of a stable internet connection for our guests, and we will certainly look into enhancing the WiFi infrastructure to ensure a more consistent and reliable signal throughout the property.Your appreciation for our staff's excellent hospitality means a lot to us. Our dedicated team is committed to providing a warm and welcoming environment, and we are pleased to know that their efforts made your stay enjoyable.We sincerely appreciate your feedback, and we look forward to the opportunity to welcome you back to Zara Gardens Hotel in the future. IThank you for choosing Zara Gardens Hotel for your stay.

8/10 Good

Cameron

Stayed 2 nights in Dec 2023

8/10 Good

Verner

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023