Find Luxury Hotels in Kampung Sungai Kembong Ulu Bangi

"very"

"I am writing to express my disappointment regarding a recent experience during my stay. At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise. What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in. I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect. Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary. I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments. I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management."

"Have nice view and tha staff are friendly. "

"Staff were all very friendly and helpful. Receptionist actually walk out of counter to receive the guest and allowed late check out. Bell boys were super helpful too. Breakfast was superb! Will definitely come again. "

"We only stayed one night but it was well worth it. The hotel is conveniently located near the pavilion shopping mall which is their main shopping area and it is connected with air conditioned walkway which was nice. We didn't get to participate in breakfast or dinner or the pool but all looked great. Definitely would stay here again. Highly recommend. "

"Very nice staff"

"Our room TV channels 21 was not visible for an European soccer on which we wanted to watch the game between Liverpool and galatasaray, we called the room service that the technician took the trouble to change a TV set for us at midnight 3.00am. good job."

"Really nice apartment room with modern kitchen and great layout. Cleanliness was brill."