Kampung Ulu Gaing Resorts

"**Below Expectation for a 5-Star Hotel** The price of RM1200 per night did not reflect the experience expected from a 5-star hotel. **Pros:** 1. The room was spacious and surprisingly very cold, even without the air conditioning switched on (around 18°C). The tiled floor was also very cold. 2. We made a last-minute request for an anniversary room decoration. Although the hotel required a 3-day notice, they still managed to provide a simple setup—thank you for the effort. 3. Kids were given a “mystery activity” to complete, with an ice cream reward, which was a nice touch. 4. The check-in process was smooth and quick, with welcome drinks provided. **Areas for Improvement:** 1. No room slippers were provided, which was uncomfortable given the very cold floor. 2. The table lamp was not functioning, and it took more than 30 minutes for the technical team to respond. 3. All TV channels were lagging badly. Even calls to the operator had delays. The technical team mentioned this was “normal,” which is quite unacceptable. 4. Parking was limited and located far away. The buggy/trem service was not readily available and had to be requested each time, which was inconvenient. 5. There was no lifeguard at the swimming pool. We witnessed a concerning incident where a young child nearly drowned after jumping into the adult pool area near the kids’ slide. This raises serious safety concerns. 6. Breakfast was expected at the coffee house, but it was instead held in the ballroom."

"Clean room"

"Definitely above average compare to many hotels in Seremban with large clean room and very helpful staff"

"Staff front office girl Suriya was very helpful girl excellent. Good breakfast "

"Poor WiFi connection. Sink did not have hot water and water drain very slow."

"Room condition can be improve as furniture and TV was bit ageing already. "

"Just a stay"

"Breathtaking Views, Warm Hospitality, and Very Convenient Location I stayed here for 7 days and absolutely loved every moment. The view is breathtaking, and the room was clean with fresh, clean sheets that smelled wonderful. The atmosphere was peaceful and relaxing. What truly made this place special was the hospitality. The owner, Jane, and her assistant were incredibly kind and made me feel like I was among friends and family. I didn’t have a car during my stay, but I didn’t need one — the location is very convenient, just a 7-minute walk to a beautiful beach, great cafés, restaurants, and delicious street food. It’s also a 35-minute walk to the Saturday night market. Jane and her assistant even volunteered to take me into town to the supermarket twice, which was so thoughtful and appreciated. The maintenance man was also fantastic — always available and ready to help with anything 24/7. He even carried heavy water bottles to my room for me. This is the kind of place where you feel cared for, relaxed, and at home. I would absolutely stay here again and highly recommend it to anyone looking for comfort, kindness, and convenience."