Dear guest,Thank you for taking the time to leave your feedback. We are sorry to hear that you did not have a pleasant experience during your stay with us. We apologize for any inconvenience caused by the dogs. We assure you that we take all guest feedback seriously and will work to improve the areas mentioned.Regarding the limited food options, we are constantly reviewing and updating our menus to provide a better dining experience for our guests.As for the staff, we are sorry to hear that you found them unfriendly. We strive to provide a warm and welcoming environment for all our guests and we apologize if this was not your experience. Please be assured that we will investigate this matter further and take the necessary steps to ensure that our staff provides excellent customer service.We hope that you will consider giving us another opportunity to provide you with a better experience in the future.Best regards,Gudauri Lodge Team

Dear emma,Thank you for your detailed review. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We are so happy that you liked our location with great views, spa, restaurant and breakfast as well as our friendly and helpful staff. On the other hand, we regret that your experience with us was less than ideal. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope to share a more positive experience with you soon.Sincerely,Team of Gudauri Lodge

Good Morning Dear Ms. Faina,Firstly we would like to thank you for the feedback on your recent stay with us and of course we are terribly sorry to learn that despite our best efforts to assist you dealing with re-arranging your reservation. Please note that hotel is not flexible to do any amendments in online bookings, Only Expedia is responsible to do changes unless booker is able to do so. We went deep into your case and turned out, that reservation with reference number 2016871903 was having cancelled status instead of any modification (Changing arrival and departure dates), that was the reason you got notification message from Hotel itself in order to inform you about cancelation by booker/Expedia and avoid misunderstanding between Guests and the Hotel. We are surprised how could Expedia confirm that info about cancelation was lie as we can still see that it is indeed cancelled and hotel waived all fees. We think there was a misleading into tracking of booking process and regret you stating we refused to deal with you. Be assured, we treat every guest with same respect and we are the company with high cense of responsibility and respective reputation in hospitality. If you feel we did not do enough and If you are happy to, we would love to talk about your experience through with you directly, to make sure this one time short come does not effect your trust in Gudauri Lodge Hotel Brand Image.Look forward hearing from you and another chance to be your hosts if your travel brings you back to Gudauri,Best Regards

Dear Asif, Greetings from Gudauri lodge Hotel. We would like to thank you for choosing to stay at our beautiful property and grateful for your kind words about Friendliness of our reception, restaurant and HSK Staff. We hope to see you again very soon if you revisit Gudauri, Kind Regards

Dear Mohamad, Thank you for taking a moment to share your experience at our Beautiful Hotel. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind Regards Gudauri Lodge Hotel

Dear Ms. Fiona, Thank you for sharing a review of your recent experience. Our team here at Gudauri Lodge is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We made sure to share this feedback with Anna and Nino to give them the recognition that they deserve. We look forward to your next visit and hope will be very soon. Best Regards

Dear Francene, Thank you for posting your positive review. At Gudauri Lodge Hotel, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that best experience was provided and you loved it. We look forward to welcoming you back soon. Kind Regards Gudauri Lodge Team

Dear Daniel, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. We look forward to your future stay, Kind Regaards Gudauri Lodge Team

Dear Guest, We apologize for late response as previous one has been rejected somehow by the Admin of this platform. We apologize for any concerns in delay of refund. Could you please be so kind to reach us out directly to update the status of refund. We made sure all previously pending ones are with complete status and we would love to make sure you get your funds on the credit card. We again apologize for not being able to provide usual hi standard customer service and we hope you give us another chance to proof ourselves. With Best regards Gudauri Lodge Team

Dear Guest, Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind Regards, Gudauri Lodge Team

Dear Mr. Roi. Thank you for sharing a review of your recent experience. Our team here at Gudauri lodge Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind Regards Gudauri Lodge Team

Dear Bjarke, thank you for taking the time to review us. We will be very much looking forward to welcoming you back in the near future. Sincerely,Team of Gudauri Lodge