Water view

Reviews of Jimbaran Bay Beach Resort & Spa

4.5 out of 5
Jimbaran Bay Beach Resort & Spa
Jl. Pantai Kedonganan 888, Jimbaran Bay, Kedonganan, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 540 reviews" "
Rating 8 - Good. 231 out of 540 reviews" "
Rating 6 - Okay. 62 out of 540 reviews" "
Rating 4 - Poor. 22 out of 540 reviews" "
Rating 2 - Terrible. 15 out of 540 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

melissa jane

Food was horrible
Stayed 3 nights in Mar 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Jimbaram is a dump don’t go there! The hotel is fine with lovely staff but the area is shocking. The beach is full of plastic and the whole area has been left behind in a big way. There are no shops or cafes and only a couple of rip off seafood joints.
Stayed 2 nights in Feb 2024
Response from Jimbaran Bay Beach Team & Management on 20 Feb,2024
Dear Valued Guest,Greetings From Jimbaran Bay Beach Resort & Spa,,Thank you for taking the time to share your feedback with us. We appreciate your honesty, as it helps us to continually improve our services in the future.We do apologize for the inconvenience caused during your stay with us, and we look forward to getting an opportunity to serve you better in the future.

10/10 Excellent

Dinah

Stayed 1 night in Feb 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Its was a great place to stay
Stayed 7 nights in Jan 2024
Response from Jimbaran Bay Beach Team & Management on 20 Feb,2024
Dear Valued Guest, Greetings from Jimbaran Bay Beach Resort & Spa,, Thank you for your review, we are delighted to hear that you enjoyed and have a wonderful experience during your stay with us. We truly appreciate your kind review, and we look forward to welcoming you back for another memorable stay in the Future.

6/10 Okay

Jack, Tobermory

Stayed 5 nights in Dec 2023
Response from Jimbaran Bay Beach Team & Management on 20 Feb,2024
Dear Valued Guest,Greetings From Jimbaran Bay Beach Resort & Spa,,Thank you for taking the time to share your feedback with us. We appreciate your honesty, as it helps us to continually improve our services in the future.We do apologize for the inconvenience caused during your stay with us, and we look forward to getting an opportunity to serve you better in the future.

6/10 Okay

Areeb

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Constant issues with staff, room was not ready despite coming an hour after check-in. Location is great but would rather choose a different location next time if it meant less issues.
Stayed 1 night in Dec 2023
Response from Jimbaran Bay Beach Team & Management on 20 Feb,2024
Dear Valued Guest,Greetings From Jimbaran Bay Beach Resort & Spa,,Thank you for taking the time to share your feedback with us. We appreciate your honesty, as it helps us to continually improve our services in the future.We do apologize for the inconvenience caused during your stay with us, and we look forward to getting an opportunity to serve you better in the future.

10/10 Excellent

Ronald

Stayed 3 nights in Nov 2023

6/10 Okay

Mahendra

Travelled with partner
This property has beautiful views of sunset from rooftop bar. There are very nice seafood BBQ restaurants just across the road. When I asked the staff to recommend a nice seafood bbq place, they recommended hotel owner’s cafe. This was just average. There are better ones just across the road. The property is away from central Bali and other happening area.
Stayed 10 nights in Nov 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Jimabaran Bay Beach Hotel & Spa was excellent! The facilities were kept well, and the staff were friendly, kind, and helpful. Super-fast walk to Jimbaran Beach (just across the street) for great seafood. This was was a great place to relax for our last few days on Bali!

10/10 Excellent

Elisse

Stayed 2 nights in Oct 2023
Response from Jimbaran Bay Beach Resort & Spa on 13 Nov,2023
Dear ElisseThank you for sharing your experience about staying at this hotel.Glad to hear that you enjoyed your stay in our resort and we hope to welcome you back in the future!Warm regards,Jimbaran Bay Beach Resort & Spa

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The beech and food are amazing
Stayed 3 nights in Oct 2023
Response from Jimbaran Bay Beach Resort & Spa on 13 Nov,2023
Thank you for sharing your experience about staying at this hotel.Glad to hear that you enjoyed the view, good service and delicious food at our restaurant.Thank you for recommending this hotel, and we hope to welcome you back in the future!Warm regards,Jimbaran Bay Beach Resort & Spa

10/10 Excellent

Jamie Coleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and friendly. Grounds and room were beautifully maintained. I had slight trouble with my room key, and the view wasn't of the beach. I believe there may need to be updates needed for the website's photos. But overall my stay was great.
Stayed 2 nights in Sep 2023

2/10 Terrible

Yvonne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jimbaran Bay Beach Resort & Spa on 13 Nov,2023
Dear YvonneThank you for taking the time to provide a review during your recent visit to our Resort.We apologize for our imperfect service during your last visit. We continually strive to provide a comfortable environment and a wonderful experience for our guests. Therefore, we take great care when we fail to meet your expectations. We have recorded your valuable comments and input and we will use them to monitor and improve the quality of service we offer to our guests.Please be assured that we will take action to resolve this issue and prevent future occurrences.Once again we thank you for your attention. Thank you for staying with us, and we really hope to have the opportunity to serve you again.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Satria Indra on 13 Nov,2023
Dear AdrienneWe are very happy for your satisfaction while you stay in our hotel and gave us the fantastic review. We are awaiting for your next stay with usBest RegardsJimbaran Bay Beach Resort & Spa

10/10 Excellent

Eun kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
The first room i got looked out to a yellow wall. Not ideal. I was ready to move hotels but the staff went over and beyond and put me in a great room. By far the staff made my stay very enjoyable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. Cute pool area with swim up bar. Nice rooms open rooms. Great service and friendly staff. The spa was simple and relaxing. Good food with lots of options at the restaurant. Wonderful sunset views on the roof. Transportation options.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kue

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, my stay at this property was abysmal. Let's start with the first room they tried to put us it. It was connected to another room and we could clearly hear the person scrolling through TikTok in the room that was connected. There was no chance of anyone feeling okay sleeping in a room like this. Especially when they are branding it as a "luxury experience" for the same price during this trip we have been able to book Villa style rooms disconnected from anyone. Also, this room had a horrible stench in it like it was a smoking room at one point that someone sprayed air freshener in 10 minutes before we walked in. Luckily they were able to put us in another room that was not connected to another room. We decided to just bite the bullet and go get one of the complimentary free drinks on the roof balcony that we were offered. This is where we learned the free drinks are actually for juices like apple juice, not a cocktail. it would have felt better if they just didn't offer any "free drinks" at all. Oh well, let's at least look at the awesome view on the roof and relax for a moment. NOPE. Someone had reserved the whole area with the view on the roof. that night we learned that it is actually the walls that are incredibly thin. We could hear people all the way down the hall and would wake up every morning clearly hearing any activity in the hall or the room next to us. We decide to stay somewhere else the entire time even though we cant get a refund. AVOID THIS PLACE!!
Stayed 4 nights in Aug 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
The room was satisfactory, however I had trouble sleeping with a noisy air conditioner which I couldn’t turn down. The staff were extremely friendly and helpful.
Stayed 1 night in Aug 2023

2/10 Terrible

LESLEY

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There are Balinese paintings, but no Balinese connection with the unique Balinese culture . The balinese people are gentle ,very polite and very giving. Coming to Bali is a privilege. You can learn just a few greetings in Balinese and you will be given every help with a beautiful smile and you will belong. This Hotel does nothing to promote or give back to Balinese culture.
Stayed 1 night in Aug 2023

6/10 Okay

Geoffrey

Travelled with partner
Liked: Staff & service
I felt the hotel was outdated, the pictures make it look much better than the hotel really is. food was not great.
Stayed 4 nights in Aug 2023

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities
I was very disappointed. The property needs some work, which I was expecting, but not to this extent. The room was also not clean, and you can hear people next door as well as outside in the temple. The window blinds didn’t close all the way. There was hair all over the bathroom when I came in. Towels are very very old and they don’t even provide a hand towel. I would say this is a 2 star at best now. I’m sure it was much better before but it needed a renovation 10 years ago.
Stayed 1 night in Aug 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice facility. Great place to relax.
Stayed 2 nights in Jul 2023

10/10 Excellent

Made

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Great place to stay, the staff are really nice and breakfast buffet was so worth.
Stayed 2 nights in Jul 2023

6/10 Okay

Braden

Travelled with partner
Liked: Cleanliness, staff & service
Good location.
Stayed 1 night in Jul 2023

8/10 Good

Clara

Liked: Staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Mitra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was ok. We ware at the beach the first day and the wave broke my shoulder. The sea was not stormy and it was ok when we were ind but the time we were on the way out a big strong wave hit us. My shoulder broke and we had both difficult to come out. The strong water would take us both with on the way back to the sea. We didn’t know anything about what strong the water is. I missed some information about the sea. Both at the hotel and on the beach.
Stayed 5 nights in Jun 2023

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Bali
The staff (and generally everyone in Bali) are so polite and friendly. I think this is my favourite country I’ve visited! I will definitely be back x. The hotel is very close to the beach and the beach is so peaceful and beautiful too
Stayed 1 night in May 2023

6/10 Okay

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice food and good location in Jimbaran. It was quite noisy at night and I couldn’t sleep due to people in the front room talking until late, doors opening/closing. Overall, good cost benefit.
Stayed 4 nights in Apr 2023

10/10 Excellent

Anak Agung Ngurah

Stayed 1 night in Apr 2023

8/10 Good

Christopher, Howden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the hotel, and its quite a nice hotel. No problems last time, but this time one of the rooms was not ready when we checked in (after 14:00) and when they did give us an access card, it didnt work. Hotel was not busy, so no real excuses for room not being ready. That said, the hotel is well priced, and nicely located for the seafood restaurants. Even tho there was minor issues, I would return
Stayed 1 night in Apr 2023

10/10 Excellent

Peta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Meher Thej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 2 days, very nice property, especially the swimming pool with bar adjoining the pool. The rooms were good, breakfast was extensive.
Stayed 2 nights in Mar 2023

8/10 Good

Christopher, Howden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here for one night, and it was a nice place. I would recommend it for a longer stay as the food was good, its in a great location and its good value for money
Stayed 1 night in Feb 2023

4/10 Poor

shelley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Old tired rooms, poor service, limited food options and expensive, no room cleaning
Stayed 2 nights in Feb 2023

2/10 Terrible

Helly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad,the room smell sewer
Stayed 4 nights in Feb 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2023

8/10 Good

Katherine

Travelled with family
Liked: Staff & service
This was a good value property with lovely staff. However it was quite tired in places. Our room had some mould in it and the air-conditioner was dripping a lot. It was in a good location - just over the road from the beach.

6/10 Okay

Tarun

Disliked: Cleanliness, property conditions & facilities
Beach front hotel
This is average 3 star hotel. All staffs are amazing and breakfast was good. Location is good and just opposite beach. However corridors are smelling and rooms are small. No hand towels were provided in room and ants were visible in coffee pantry.
Stayed 1 night in Dec 2022

8/10 Good

Jeong Joo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kind

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing unlike Expedias customer service! Great hotel but dealing with Expedia on my entire trip trying to get refunds for other hotels filthyness was absolutely stressful and I’d recommend the hotel but definately don’t recommend booking through Expedia as their customer service is disgusting! Book this hotel for sure but I would advise against booking through Expedia as they turn a blind eye to any problems you have whilst away, they’re happy to ruin your trip
Stayed 1 night in Oct 2022

8/10 Good

Carolyn

Stayed 5 nights in Oct 2022

8/10 Good

PETER

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location and luxury
Great location. A little run down in parts but good level of luxury for the price.
Stayed 2 nights in Aug 2022

6/10 Okay

Chad

Just everything was okay
I would say the stay was just okay. You can tell this property used to be amazing but just seems a little run down now. The staff is kind but sometimes not super attentive. The rooms are old and there was construction going on next door to our room(in the hotel) until 930pm. It’s right next to the beach which is cool but the beach was kinda dirty and didn’t spend much time there. The one plus was the rooftop view it’s beautiful and you can have drinks up there. They do close it for some events, which happened to us one of the nights. Overall everything was just okay. Probably wouldn’t stay there again.
Stayed 2 nights in Aug 2022

4/10 Poor

Jo-Anne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Noisey - had an adjoining room door and the neighbours were so loud at 1-3am Bed was a bit hard and breakfast was average
Stayed 1 night in Jul 2022

2/10 Terrible

Curtis

Stayed 5 nights in Jun 2022

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff food and drinks good prices and could get a cappuccino with breakfast nice.
Stayed 4 nights in Jun 2022
Response from Satria Indra on 22 Jun,2022
Greeting From Jimbaran Bay Beach Resort & Spa Thank you very much for your positive review We hope we can accommodate your next stay in Bali Best Regards