Find Luxury Hotels in Key West

"Never enough beach or pool chairs "

"We booked an ocean front room through Expedia. The online pictures versus the actual condition of the room and property were misleading. The room we had (#208) was very dated, water damage in the ceiling, crown molding separated ftom ceiling, base mokding rotten and separated from wall. The overall room condition was clean and housekeeping was very attentive. The general consensus from other guests was they need to update the rooms to reflect the steep prices. Overall the location and stay was nice but doubtful we would stay here again. There are other places with better amenities and cheaper rates. If you plan to use the pool or beach chairs youre going to have to beat the peipke that put towels down at 7 am and take spots all day and not use."

"Beautiful and clean "

"We stayed here for one night and had a wonderful experience. The hotel is beautiful and very clean, and the pool area was amazing. The ocean views were incredible and made the stay even more special. Even though it was a short visit, we really enjoyed our time here and will definitely be coming back again!"

"Room floors were unswept and so was balcony. Balcony had an entire snack bar on the floor of balcony. I found a watch battery on the floor of the main bathroom. I was with my 13 month old baby. Had he found that and swallowed it we would have a bigger issue at hand. I went to front desk and ask that housekeeping come in and sweep and mop floors in room and balcony. All they did was pick up the granola bar. Room floor still had dry food on floor and our feet were black from walking in room barefooted. Would have mopped floors myself but all that was provided was a broom. Not even a dust pan. No dish soap either. Next issue, toilets barely flushed. Had to report a clogged toilet and the other not flushing at check out. Main bathroom sink faucet was leaking tons of water when turned on. And finally, got room with pool access..DO NOT bother to rent room with that in mind! It’s stairs leading down into a very steep area with bushes etc! Not one paver to even create somewhat of a walk way. Very dangerous and not really a walkable area. I left me kids go down that way first day and when I saw it from the pool I was shocked how they can say that is “accessible”. For the money I paid for 4 nights I was very disappointed. And I will say this… Key West is my hometown and I was visiting family. Next time I’ll just go to a cheaper hotel for the same quality room. Disappointing "

"I recently stayed at a DoubleTree Hotel and, unfortunately, the experience fell well below expectations. One of the most noticeable issues was the cleanliness of the property. There was visible garbage around the exterior areas and even near the pool, which made it feel poorly maintained and not very inviting for guests trying to relax. The pool area, in particular, was disappointing. Instead of being a clean, enjoyable space, it appeared neglected, with trash left unattended for extended periods. This really detracted from what should have been a highlight of the stay. Another major concern was the concierge service. I found the staff to be unresponsive and unreliable when assistance was needed. Requests either took far too long to be addressed or were simply not followed through, which made planning activities or resolving small issues unnecessarily frustrating. Overall, this stay did not meet the standard I would expect from a DoubleTree property. I would recommend that management focus on improving cleanliness and staff responsiveness to provide a better experience for future guests. "

"Parking was easy"

"We recently stayed at Casa Marina Key West, Curio Collection by Hilton and overall had a very enjoyable experience, with a few areas that could use improvement. The resort itself is beautiful and the location is fantastic—close enough to walk to the energy of Duval Street, yet far enough to feel like a relaxing escape. One of the biggest highlights was the beach, which is rare in Key West. There was plenty of space and good chair availability, and having food and drink service right on the beach and by the pools made it even better. We also really appreciated the amenities: two pools (one adults-only and one family-friendly), a well-equipped gym, and convenient on-site rentals for bikes and golf carts to explore the island. The concierge team(Cassy) was especially helpful and always available when we needed assistance. That said, the room fell a bit short of expectations for the price point. We stayed in Room 254, which was listed as a street view but was actually more of a rooftop view of the resort. The mattress was quite uncomfortable and definitely needs replacing. The sheers and window treatments also felt dated and due for an update. Additionally, the carpeting in the hallway leading to our room could use a more frequent cleaning. Overall, we truly enjoyed our stay."

"Hotel was very clean and staff was attentive. The location was great with direct beach access and close to duval street. The food service on the beach from Stephanie was great! It was our first trip to key west and it won’t be our last."