Welcom Heritage, Kotagiri hotels

"We were really happy with our 3-night stay at this hotel. The staff is friendly and eager to help. The food is good, rooms are comfortable with adequate amenities. The Bonfire on the misty and cold evenings were welcome - the evening 5 PM TEA Tasting was a warm touch. Overall, very happy with our choice. "

"This is a property with a breathtaking view of the Ooty huills and valleys. The cottages are good although they now require a fresh coat of paint inside. Food is decent and the breakfast spread is very good and so is the dinner buffet. Hotel staff are helpful and response to the calls is quick. Hot water timings are restricted in the mornings and evenings but that's not too much of an issue. The hotel helped us with a immersion rod beyond the normal timings so that was very helpful. Overall, we had a great stay due to the lovely weather and the enchanting views from the balcony. Highly recommended for those looking for a hotel situated away from the hustle and bustle of the main town with peace and quiet amongst the company of nature and birds."

"The housekeeping, restaurant and room services are pathetic. You call them multiple times they will not pick the phone. Their food is overpriced and not upto the mark. They take a lot of time in food preparation and also their free breakfast is same everyday. They will provide very basic south indian breakfast. The area around the resort is good but the resort is overpriced and the overall services are not good."

"First thing after reaching the location I couldn't find the property,After interrogating with localities, they told there is no such hotel.So in that location there was another hotel where the owner told lot of fake bookings are happening with name of the hotel.So no one helped from expedia customer care when I called on toll free number."

"This property has an excellent view of nearby tea plantation, has good parking space once we drove up the steep ramp. However, the rooms were not ready even 2 hours after the scheduled arrival time. The staff were cleaning rooms; with beds from multiple rooms in corridors; unclean bathrooms, broken bathroom door. Overall, it felt like not managed by professionals."

"We enjoyed our stay at this historic hotel. We were upgraded to a suite which was nice. The breakfast and restaurant were good and staff were keen to help. If I had a criticism it is that service can at times be slow despite there being lots of staff around. "

"It’s an excellent new hotel and well maintained property. Courteous staff and immaculate house keeping. Food at Buffet breakfast and dinner is quite extensive and tasty. I wish the property were renting scooters to go to city and sight seeing. Auto or cab is the only mode of transportation. Majority of the residents have their own car. I also recommend the management to start working on activity for hotel guests with corresponding transportation."

"Very serene and beautiful property. Very modern. Excellent service. One of a kind property nestled in the middle of tea estates. Loved their hot infinite pool room. "

"Geeta and the staff were amazing. For a budget hotel this is a great option."