OYO Rooms, Mettupalayam hotels

"Good"

"Needs more staff for dinner and breakfast. They are overwhelmed and can’t cope with the asks and demands of the guests. Also the property can be better in terms of maintenance. There were some bugs in the room and in the food area. "

"Enjoyed every moment at the Gateway, Coonoor. The food is delicious & comfortable clean rooms. "

"Very nice"

"Neat and clean "

"Exceptional all the way. Checking in was quick. Ms.R at the front desk was very helpful, she even let me borrow her iPhone charger. Staff were very pleasant, professional and helpful. Room service was very good. The room service menu was very detailed, easy to understand. Even accommodated late check out time. I will go back again and I would recommend it. "

"The property is in a good position uphill from the town (which we found dirty and disappointing ) but walkable. The room was a good size. Complimentary Afternoon tea tasting. Breakfast choices were good from the buffet. The property was well maintained. Staff were friendly and helpful. "

"During our stay at the Savoy in Ooty, we were endlessly impressed with the level of service by all staff from the gardeners to the managers who were attentive and nothing was ever too much trouble. The hotel is immaculate with rooms that reflect the heritage of the property while providing clean, well maintained and modern aspects that you want when travelling. The gardens are stunning and peaceful. The dining room provides superb food at reasonable prices. When Executive Chef, Emon Mukherjee, realised I wanted something simple, he made me the most perfect prawn and vegetable main course. The staff were brilliantly managed, with nothing being too much of a problem and with staff that remembered our room number, even when we couldn't! A special mention to Santosh, who not only remembered our room number but also what we ordered each time. When a sudden problem occurred with our original room, the staff and management couldn't have been quicker or more helpful in rectifying the situation efficiently and effectively. We would thoroughly recommend this hotel and its exemplary staff."

"I had a one night stay at this hotel, good location at the top of the hill, comfortable stay.Restaurant staff was excellent specially Girl named Harman .She was so helpful and courteous and friendly.We asked her some food which was not on the buffet menu, but she done her best to please us"