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Reviews of Skystar Hostel

2.5 out of 5
Skystar Hostel
40 Nathan Road, Flat E3, 14/F, Block E, Chungking Mansion, Kowloon

Reviews

6.0
Rating 10 - Excellent. 20 out of 84 reviews" "
Rating 8 - Good. 8 out of 84 reviews" "
Rating 6 - Okay. 21 out of 84 reviews" "
Rating 4 - Poor. 16 out of 84 reviews" "
Rating 2 - Terrible. 19 out of 84 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Staying in this 'hotel' which is actually a hostel was a mistake. The only reason, I booked it was because it was listed as a hotel. I was moved from the originally booking to another hotel. The hot water wasn't working, the room was not a pictured. The shuttle to the airport non-existent and there was no one at the reception desk for check out. I searched for someone for almost an hour and called the numbers listed to no avail.
Stayed 1 night in Jan 2019
Response from Amy Leung on 7 Mar,2019
Thank you very much for your valuable comment and feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
I was sent to another place also in Chunking Mansion called Skylark. Compared with another hotel I stayed at two weeks later in the same building, I found Skylark is compacted to the extreme in terms of space in and outside the room as well as outside the window. But it costs more rather than costs less.
Stayed 1 night in May 2018

2/10 Terrible

Debra, Indiana

Disliked: Cleanliness, property conditions & facilities, room comfort
It looks better in the pictures than in person!
We didn't like the hotel and the location was even worse! We booked this room online and the pictures looked fine. But in person it is a dump in a scary neighborhood! We booked it for a week for our daughter but after she stayed one night she cried and begged us not to make her stay there anymore. So we had to book her another hotel. I will not booked through Orbitz again! We did not get a refund.
Stayed 6 nights in Apr 2018

6/10 Okay

Stephanie

Disliked: Staff & service, property conditions & facilities, room comfort
death would be easier
On the first attempt to check in, we were directed to 4 different areas in 3 diff. buildings. The `` main check in`` was listed under a hotel with a different name in a building complex of 5 buildings in total. The individual who owns this hotel also owns about 4-5 other hotels in the complex, but b/c of the language barrier not of the indian community on the first main level but b/c of it with staff it took us 1 hr+ to check in. Upon check in we were sent to another tower( totally get it). Once getting off the elevator we were blown away by the disgusting hygiene of the building. Btwn the smoke smell, rotting garbage, and over all filth on the walls we figured it was only one night we were paying for and hopefully we would be somewhere else the next night. That first night we got 2 hrs sleep because of people yelling in the hallways with windows opened, the smoke smell and the discomfort of the beds. The room was so small that one of us had to stand in the shower so the other could lay their suitcase on the floor to slide it under the bed, it was like a cartoon. During check out we were told to leave our key in our room ( which they only gave 2 adults 1 key. How would they know we checked out? how would they know if we late checked out? and now they had my credit card number...... great. Was then walking down the stairs surrounded by homeless, druggies+ prostitues...at 4pm. Beds hard, room cleaner was nice, mold in shower
Response from Amy Leung on 9 Apr,2018
Thank you very much for your valuable comment and feedback.

8/10 Good

Matthew James , Vancouver

Liked: Staff & service
Very convenient and affordable.
I had heard about the mansions over the years and seen the 90's movie that featured them. I didn't know quit what to expect. I knew it was not going to be the 4 seasons, but when I arrived there I was put at ease. The staff at the sky star was very helpful and accomadating. The owner has 4 hotels so you may be transferred to a different hotel within the same complex, but they all seem to have decent standards. The rooms are very practical. Bed, washroom, aircon, shower, fan, tv, ect. I missed my flight on my last day and they arranged for me to stay at another hotel last minute. As I said, very helpful. For the price, the location and services are amazing. Hong Kong can be a little expensive. Like Western Europe, NYC or Canadian cities. This place is a great option. I was on a month long trek through Japan, Korea, Shanghai, ect. On Canadian dollars. Deals like this hotel made that trip possible. Thank you to the staff at the Skystar for having me and helping me out on my last day!
Stayed 3 nights in Nov 2017
Response from Amy Leung on 19 Jun,2018
Thank you very much for your valuable comment & feedback.

4/10 Poor

Jay, Toronto. ON

Disliked: Property conditions & facilities, room comfort
This is not a hotel. This is a guest house.
This room is only around 60 square foot and no space at all to move around. The wash room is so little. No shower area. Need to take shower just next to the toilet bowl on the floor. I asked for double bed but they gave me a single bed with 2 pillows. The room is not what I saw on the internet. They have fake photos of the room on internet. No windows. They place supposed to be called a guest house not a hotel. I will never go back here.
Stayed 3 nights in Oct 2017
Response from Amy Leung on 7 Dec,2017
Thank you very much for your valuable comment and feedback. Our team will work hard to solve the issues you experienced.

6/10 Okay

Mikey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very cheap
Stayed 3 Nights and when your enter somany people are trying to ask you if you want a room cheap price, sim card, Drugs. There are different areas I stayed area E. The lifts are old take ages to get to ground floor when busy. Long lines can be waiting for about 45 mins. In the room perfect for one person. Able to fit 2 large suitcase under bed Aircon, TV which only had 5 Channel. When it came to the shower I didn't look properly in the check in but later realised you had to take a shower on the toilet very small. Close to everything. When traveling be very careful as the Changking mansion very scary at night with your belongings and don't walk down the stairs smells really bad and there are no cameras. Becareful
Stayed 3 nights in Aug 2017

8/10 Good

Acharaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meow
Inside the room was very small but great clean n comfy, but the environment not good , dirty hall way , bad smell, but if u need to save budget it's ur good choice, easy to come close to bus stop and the centre of Tshim sa shui.
Stayed 1 night in Jun 2017

10/10 Excellent

Preet, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb deal
Comfort and relax, helpful & accommodating staff, strong wifi, location is near to everywhere, room also clean.
Stayed 1 night in Jun 2017
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

10/10 Excellent

Nabeela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backpacker's Choice
Affordable price for a one night stay, comfortable rooms.
Stayed 1 night in Jun 2017
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

4/10 Poor

POH LIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for backpakers but not for families
The hotel has the basic necessities but the cleanliness in and especially outside the hotel leaves very little to be desired - dirty and smelly. The family room is too small. Not much space to move. However, for those who dont mind taking up a small lift and cramping yourselves with other visitors and workers, this hotel maybe for you. If comfort is what you are looking for, this may not be for you. Location is great nonetheless!
Thank you very much for your valuable comment.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Location Perse
Clean bedroom in a great location! Very near to Kowloon tourist spots and shopping malls.
Thank you very much for your valuable comment.

6/10 Okay

Resthelyn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This is a guesthouse not a hotel
This is a guesthouse not a hotel. I've never been in an accomodation as tiny as this. There are some pros: cheap, quite clean, very good service and great location. However, should I have known the actual place/condition of the rooms, I could have spent more for a more comfortable hotel.
Thank you very much for your valuable comment.

6/10 Okay

Verified traveller

We only wanted a place for a short stay. We had an 11 hour transit, so needed to book a hotel room for 2 nights. The room was cramped and not sure about the cleanliness of the bed linen, but overall it suited our purpose of somewhere to stay with ease of access. Would definitely not wanted to have had lots of luggage. Staff were very helpful and it was cheap. We pretty much got what we expected.
Stayed 2 nights in May 2017
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising!
That wasn't a hotel. It was a guest house! An apartment transformed into a hotel and a tiny room transformed into a room for 3 people; and "You" took a shower sitting on the toilet bowl. Where did the picture represented the hotel room come from? The room we got looked completely different, in size, in features!
Thank you very much for your valuable comment. We will work harder to fix the issue you experienced.

4/10 Poor

Jimmy, thailand

Disliked: Staff & service, room comfort
Not impress to stay this hotel
Indian people area, I am not happy to stay in this hotel. The building is dirty and busy.
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

4/10 Poor

Rod

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
After the hustle of people trying to sell you suits, rooms, and whatever, we found the reception area tucked away on the 12th floor. We were given a different room to that listed in hotels.com. A smaller room in a different block-6 sq m compared to 9. The manager insisted it was the same room listed on the website. The manager had us stay in Hotel Venus, not hotel SkyStar. The room fan and air conditioner were noisy. There was a strong smell of cigarettes from the hall. The photos did not match the room. Only that is was cheap for HK, we would have moved to a different place. Hotels.con needs to check this operator out for accuracy.
Thank you very much for your valuable comment. We will work harder to fix the issue you experienced.

10/10 Excellent

Booh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city
transportation very convenient, located in the city centre, easy to travel around hk
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

10/10 Excellent

Barri Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming Stay
Upon our arrival, I received a pleasant welcome by the staff there. They were very helpful and generous. They first offered me with some water to drink, and then showed me my room. The room was pretty nice and comfortable, great for a one night stay.
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

6/10 Okay

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Thank you very much for your valuable comment.

4/10 Poor

Chalita, Bangkok

Disliked: Room comfort
Small room near Tsim Sha Tsui
Very small room size, though clean towel and bedsheet. Location is very convenience but the building is very old and messy (Plaza at ground floor).
Response from A on 19 Jun,2017
Thank you very much for your valuable comment.

2/10 Terrible

sr

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience due to misleading expedia info
Expedia had some fancy pics of this hotel on their website. The actual room is almost the size of a king bed mattress. The location is good but actual building is messy. Upon reaching the address, it took me 1 hour to figure out the address and confirm the building. The inside of the building is a partitioned slum area with different establishments - extremely crowded and congested. The room was tiny but clean. Had water dripping from ac unit which leaked all over my belongings. The staff, Khan was rude and wanted me to assist him in cleaning the ac vents. The room was tidy and well maintained though. There is nothing wrong with these kind of budget hotels but expedia should ensure that they advertise only correct info about these hotels so that customers do not have false expectations when they book hotels.
Response from A on 19 Jun,2017
Thank you very much for your valuable comment. We will work harder to fix the issue you experienced.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect setup for an overnight in HK
A great facility in the middle of the Nathan Rd shopping district. Small room (not unexpected), comfortable, quiet... everything worked. Friendly, welcoming staff. I'm staying there again on my next pass thru HK. What else can I say?
Thank you very much for your valuable comment.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse hotel
Your rate 5/5 is absurb. This is the worse place we ever stayed for the amount that we paid. Unless you're really on a tight budget, try somewhere else but not in this ChungKing mansion

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place , and location is very perfect
Location is perfect and room was clean , and comfortable bed ,For short stay is very good , free welcome drinks provided and also free distilled cold water they provided, staff is very helpful and always smileys face , Papu is nice man,

10/10 Excellent

Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a travelers on a budget,
Great location in tsim sha tusi, very near MTR station, and good view near star ferry , lot of restaurants near by for good different kind of food, wifi good , room was clean

10/10 Excellent

Romeo, italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location very very good
Location is very very perfect , ground flour so many shopping malls , and also so many restaurants, different kind of food , branded shops so many over there , and gold shop also lot to buy gold , so good place to stay

10/10 Excellent

jalat, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option to stay , nice stay
Nice to stay and valuable for money , very clean and safe place , 24 hrs CCTV, honest staff , The location is very perfect, and free welcome drinks provided

10/10 Excellent

robin, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean , affordable and convenient
The customer service was amazing, miss poly good staff, great location and very clean place in chung king mansion.

10/10 Excellent

changa, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place to stay, Excellent and staff helpful and quite place , free welcom drinks provided

10/10 Excellent

ward, Hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and quite place
Wonderful place to stay , bed is comfortable and room was clean, all facilities in side room as Safety box , refrigerator, led Tv, Ac , hair dryer etc free distilled cold water , wifi very good working.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in skystar
Wifi very strong , staff very helpful and kind to every one , location is perfect, free welcome drinks provided on check in time , I will sure come back again same place

10/10 Excellent

kim, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in TST
Room was very clean,tidy and had everything we needed. It was in a good location. Staff was very helpful and friendly. They let us leave our bags for almost all day after we have checked out so we could do some sightseeing. So I like this place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location value for money ----strong wifi
Location is very good with nice design and wifi very strong, good value for money, all facilities has in side room , free welcome drinks provided , free distilled cold water also provided

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It's is conveniently located in tsim sha tsui and main shopping street in Hong Kong. All staff is willing to welcome, good service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skystar is the best place to stay
Location is very good in Hong Kong, near by star ferry terminal , so many shooing area near the hotel skystar place , lot of transporation also from Chungking mansion, wifi internet strong, room was clean and tidy, sudam very kind staff.

6/10 Okay

Hiroyuki

Liked: Cleanliness, staff & service
立地最強。 ホテルは寝るだけでよいという人向け。四畳半未満で窓はない。スーツケースの開閉はベッド上でやらないといけないと思われます。シングルベッドは大柄の方には窮屈かも。共有スペースで誰かが話しているのは聞こえてきますが、隣室からの音は聞こえてこなかった。ゴキブリは 13 階である居住区では見かけなかったがエレベーターホールでご対面。 エアコン OK 扇風機も設置されており、壁掛けテレビあり。正しくお湯の出るシャワーとトイレは同一ブース、湯船なし。ボディソープとシャンプーだろうけどどっちがどっちかは不明。2泊だったからか歯ブラシ&歯磨き粉セット 2 つ。コップあり。タオルはバスタオル 1 枚。WIFI は速度十分。ミニミニ冷蔵庫あり。 ベッドメイキング 掃除＆ゴミ箱クリアあり (10- 14 時の間にしてくれたのだろう)。タオルは掃除のときに代わっていた。 ウォーターサーバーが共有部分にあり。 予約は Hotel Skystar だったが表札には Hotel Skycity と表記 :-) スタッフは感じのいいインド系、聞きやすい英語でした。 重慶大厦の問題だけどエレベーターがタイミングによっては大混雑して一発で乗れないことも。
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

跟香港的一般民宅一樣，狹小不建議體態大的人訂單人房
Stayed 2 nights in Dec 2018

6/10 Okay

YI-JIE

Liked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Amy Leung on 10 Aug,2019
Thank you very much for your valuable comment and feedback.

10/10 Excellent

minjung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
완전 추천합니다.
청킹 맨션의 특징을 간직하면서 조용하고 깨끗했어요 매일매일 룸청소+정리 해주시고 늦은 시간(새벽3시) 체크인 하는데도 웃어주셨어요.. 저렴하지만 매우 만족하였습니다. 엘리베이터 구역중 기다림이 제일 짧고 1층에 장사하시는 분들.. 길 안내해주시며 매우 친절합니다. 전혀 무섭지않아요.. 청킹맨션에서 나오면 지하철, 버스 걸어서 이동 가능합니다. 바로 옆어 사사 봉쥬르 있어요..
Stayed 2 nights in May 2019
Response from Amy Leung on 19 Jun,2019
Thank you very much for your valuable comments and feedback.

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
宿泊費の高い香港で、これほど安いことを考えると、施設、サービスその他は、これくらいで十分だと思いました。チョンキンマンション内の高層階にあるため、女性一人での利用、深夜の出入りにはリスクがあるかもしれませんが、イメージほど危険ではないと思いました。スタッフの対応には誠実さを感じました。
Stayed 2 nights in May 2019
Response from Amy Leung on 11 Jun,2019
Thank you very much for your valuable comment and feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Amy Leung on 8 Apr,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

nonta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
カビがついた枕と布団に足も伸ばせないくらいの長さのベットで耐え切れずに他の宿に泊まりました。ちなみに名前が「ホテル　スカイラーク」でした。
Stayed 2 nights in Mar 2019
Response from Amy Leung on 8 Apr,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
依照網站上面的住址到重慶大樓(尖沙咀地鐵站N5出口/這個出口沒有電梯，有帶行李箱要自己扛上去)，原本是在14E(E棟14樓)，後來有一名外國人員工從樓梯間走出來，帶我去13B(B棟13樓)入住，接待櫃檯是一名印度人，英文還行溝通。我住的房間1308是沒有窗戶的，有冷氣機、抽風機，電視不能開，有些灰塵，還有看到一隻小強。 優點：位於鬧區(可買美心蛋糕/翠華餐廳)、近尖沙咀地鐵站 缺點：隔音不佳、電梯只有兩部(一部停靠單數樓/一部停靠雙數樓)
Stayed 2 nights in Mar 2019
Response from Amy Leung on 8 Apr,2019
Thank you very much for your valuable comment and feedback.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019
Response from Amy Leung on 7 Mar,2019
Thank you very much for your valuable comment and feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
適合背包客的簡單住宿，但沒有毛巾、梳子⋯⋯真的很簡單
Stayed 1 night in Jan 2019
Response from Amy Leung on 7 Mar,2019
Thank you very much for your valuable comment and feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
受付がほかの所にあってわかりにくいです かなり旅行慣れしてないとチェックインまでたどり着けなそうです。 ヘアにスーツケースを置くスペースすら無かったです。 写真と全然違かったです
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
値段相応
音漏れすごいです。　とっても狭いです。 お湯はほぼ出ません(笑)　バスタオルは黒ずんでます。でもドライヤーついていたので助かりました。 値段考えるとそんなものかな。
Stayed 1 night in Dec 2018