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Reviews of The Imperial Hotel

3.5 out of 5
The Imperial Hotel
32-34 Nathan Road, Tsim Sha Tsui, Kowloon

Reviews

6.2
Rating 10 - Excellent. 101 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 306 out of 1000 reviews" "
Rating 4 - Poor. 176 out of 1000 reviews" "
Rating 2 - Terrible. 141 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

4/10 Poor

Glenn, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Apr 2024

6/10 Okay

Sirichai, Pakkred

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old accommodation, nonetheless, staff and their service mind are excellent.
Stayed 7 nights in Apr 2024

6/10 Okay

Walter, Calgary

Travelled with family
Disliked: Property conditions & facilities
The maintainer of this tel is poor
Stayed 3 nights in Mar 2024

6/10 Okay

benjamin

Stayed 4 nights in Mar 2024

8/10 Good

Pimpaphan

Stayed 2 nights in Aug 2023

4/10 Poor

chris

Travelled with family
Disliked: Amenities, property conditions & facilities
I can say that the location was great but when we first gotten to our old outdated room, there were no tooth brush, seen a couple of cockroaches and wasn't aware that there was no house keeping unless itbwas reserved. Once we reserved a cleaning and make up for the following day it was forgotten.
Stayed 1 night in Feb 2024

4/10 Poor

Julie C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT GOOD AT ALL
The photo in the website is not the same as the actual condition of the room. There is no complimentary bottled water which is a standard in most hotels. The room is old and the bathroom is also old. There is also the smell of an old room air inside the room. No heating too. No available portable heater when needed.
Stayed 2 nights in Jan 2024

4/10 Poor

Maurine

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024

2/10 Terrible

kenny

Disliked: Amenities
No room service unless you demand it. No 110 w electric plugs You have to prepare it by your self. Street noise 24/7
Stayed 1 night in Dec 2023

6/10 Okay

Starlight Travel, San Francisco

Travelled with family
No cleaning room service provided on the day if a lot of people checking out.
Stayed 3 nights in Dec 2023

8/10 Good

Piengfa

Stayed 2 nights in Dec 2023

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Dec 2023

2/10 Terrible

virag

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel
Stayed 2 nights in Nov 2023

8/10 Good

Eric

Liked: Staff & service
It is on a major thoroughfare
Stayed 3 nights in Nov 2023

4/10 Poor

Hing Shu

Stayed 4 nights in Nov 2023

4/10 Poor

Mansukh

Business traveller
Disliked: Property conditions & facilities
In the bathroom soap was so small, that it was hard to hold. Bathroom door was shacking. This is first trip after the covid and environment was not the same. The price they are charging for the key location, it's not worth
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Suqin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leak just outside the room door, lots of mold on ceiling of bathroom, weird odor in the room, tight bathroom, dirty sheet and smelly pillow
Stayed 1 night in Sep 2023

10/10 Excellent

Delcah Mae

Stayed 4 nights in Sep 2023

2/10 Terrible

Deepan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Staff, No cleaning, Wont go again ever.
It was a very bad experience, the Staff were very rude and also there was no housekeeping cleaning daily. We stayed for 3 nights and had to clean it ourselves.
Stayed 3 nights in Jun 2023

2/10 Terrible

yugank

Stayed 3 nights in Jun 2023

6/10 Okay

Kui-Chiu

Stayed 6 nights in Jun 2023

4/10 Poor

Tan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023

2/10 Terrible

CHANG HA

Disliked: Cleanliness, property conditions & facilities
I found many cockroach and no cleaning service. I asked them to clean and sanitize room but they just didn't take any action. not recommend to stay there and not worth spending that much money there

4/10 Poor

AYMAN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping provided during the stay ...the room was not clean at all .and billows having bad smell ..
Stayed 3 nights in Apr 2023

8/10 Good

Nat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition, smelly, extremely dirty, zero maintenance, 1-2 stars motel level room. Only pro is the location of the hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

montchai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime check in is OK
Stayed 2 nights in Apr 2023

4/10 Poor

Siew Faa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 5 nights in Mar 2023

10/10 Excellent

Machincheri

Stayed 4 nights in Feb 2023

8/10 Good

DORIS YUK CHING

Travelled with family
Liked: Cleanliness, staff & service
No hesitation on hotel location however it needs to renovate fully since this is quite a long history building
Response from The Imperial Hotel on 11 Jan,2023
Thank you for staying with us. We hope to see you again!

2/10 Terrible

Maria Em Venus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nice in the picture, but when we saw it, it was filthy, and the hallway smelled of cigarettes, including in the room. The bathroom is clogged, and the toilet bowl is dirty. The sink is clogged as well and very dirty. The two mattresses are like hospital mattresses. Their towels have disgusting stains because if you use them, it looks like you will get sick worse than Covid. Instead of enjoying our temporary stay in Hong Kong, it seems like we will get sick because of the smell of dirt in the hotel room. I couldn't sleep because I was itchy, so I didn't finish the morning, and we moved to another place. It's called Imperial Hotel, but it looks like not a hotel.
Stayed 9 nights in Sep 2022
Response from The Imperial Hotel on 18 Nov,2022
Thank you for taking the time to share your thoughts with us. Your input will be shared with our team internally. Thank you!

2/10 Terrible

Kitman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never use this hotel
Dirty, old broken air conditioning Rubbish all over the corridor no one clean
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and smelly hotel
Stayed 1 night in Aug 2022

2/10 Terrible

Ka FUNG Canny

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely dirty!
Stayed 22 nights in Jun 2022

8/10 Good

andre

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Jenny

Liked: Staff & service, property conditions & facilities
A nice simple stay
All fine, just very cold without aircon and cups were stained dirty. Spacious room, hot shower, friendly manager.
Stayed 1 night in Dec 2021

6/10 Okay

Latumbo

Stayed 1 night in Aug 2021

8/10 Good

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities
Not a bad choice for tourists
It was a bit small for 3 people, 2 dogs plus 2 crates. The pillow was the best one I have ever used. Location is convenient.
Stayed 13 nights in Jun 2021

8/10 Good

Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from The Imperial Hotel on 21 Oct,2020
Thank you for your review. We hope to see you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Imperial Hotel on 21 Oct,2020
Thank you for staying with us. We hope to see you again!

4/10 Poor

Verified traveller

Travelled with family
Shower towel is too old, edges are reaping off. Toilet bowl not 100% clean, urine from previous guests are still stained at the back cover area. Door bottom edge gap too large letting outside air conditioning to comes in which makes the room too cold after switching off room air condition. WiFi service very poor with very slow connection.
Stayed 2 nights in Jan 2020
Response from The Imperial Hotel on 7 Feb,2020
Thank you for taking the time to share your thoughts with us. Your input will be shared with our team internally. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable
Was a good place for a solo female travellers.. though nol slippers, bottle water and toiletries are not included i can still recommend wifii disconnect i think every hour but still fast
Stayed 1 night in Jan 2020
Response from The Imperial Hotel on 7 Feb,2020
Thank you for staying with us. We hope to see you again!

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from The Imperial Hotel on 7 Feb,2020
Thank you for your great review! We hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
location is great but front door is a little difficult to find
Stayed 1 night in Jan 2020
Response from The Imperial Hotel on 17 Jan,2020
Thank you for your great review! We hope to see you again.

2/10 Terrible

alberto, Lehigh Acres

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel Is on a great location but that’s all very old and dirty
Stayed 7 nights in Jun 2019
Response from The Imperial Hotel on 8 Jan,2020
Thank you for your review. We hope to see you again!

8/10 Good

Maria catherine

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel is very strategic Its kinda annoying that when you leave your luggage bag They will charge you for 10hkd
Stayed 4 nights in Dec 2019
Response from The Imperial Hotel on 8 Jan,2020
Thank you for your great review! We hope to see you again.

6/10 Okay

Ging, Philippines

Travelled with family and small children
We liked the location because it is just right along the main Nathan Road, near a lot of cheap resto like Cafe de Coral and the MTR as well. Thus, commuting to Ocean Park, Disneyland, Mongkok, Harbour City and the Avenue of Stars was a breeze. This is the third time we booked at Imperial Hotel during our family visits to Hong Kong since 1993.
Stayed 5 nights in Dec 2019
Response from The Imperial Hotel on 8 Jan,2020
Thank you for staying with us. We hope to see you again!

6/10 Okay

Decie Joy

Stayed 1 night in Dec 2019