The good:
-Property was very new
-Pool area was wonderful with great views
-Room was clean, modern, and comfortable
The not so good:
-Our wet towels weren’t replaced when the room was serviced
-The hot water wasn’t hot, lukewarm at best
-Breakfast was 300 baht per person, very steep by Thailand standards. We’ve regularly had nice dinners that cost less
-This is the only hotel we’ve stayed at that didn’t have a water cooler to refill our water bottles, which is a great way to save a bunch of plastic waste from being created. Please consider this even if you decide to charge a nominal fee to have guests refill bottles
-Despite the shuttle to the beach, the hotel was still quite far away away and would have been inconvenient had we not rented a motorbike from down the street
-Hotel laundry prices were astronomically expensive... we’d have paid over 1000baht for the same amount of laundry that cost us 150 baht 50 meters from the hotel (she didn’t speak English but did a great job, 35b/kg)
Overall this could be a really great hotel, they mainly just need to remember that this is Thailand and add-on services should be priced accordingly. Also, give guests the option to reuse towels, but if they’re wet they should be replaced.