Terrace/patio
Check availability

Reviews of The Loft Hotel - Adults Only

4 out of 5
The Loft Hotel - Adults Only
Dietla 113, Kraków

Reviews

9.6

Exceptional

Rating 10 - Excellent. 453 out of 561 reviews" "
Rating 8 - Good. 95 out of 561 reviews" "
Rating 6 - Okay. 10 out of 561 reviews" "
Rating 4 - Poor. 1 out of 561 reviews" "
Rating 2 - Terrible. 2 out of 561 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great freindly staff and really modern rooms. You use a mobile phone to open the room and control the lights and blinds etc. breakfast was very good. Cooked to order hot breakfast. Dinner was delicious as well. It’s an Italian style pizza and other options and cooked in a traditional pizza oven. You are located overlooking the main train line from the airport (7 stops away and one stop down from the main train station and shopping centre) We used the hot tub and spa facilities and they were exceptional and a really hot tub overlooking the city but still Private. On arrival we were given a bottle of Prosecco and had use of a FREE mini bar with non alcoholic drinks in. Five big stars for this hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Apr 2024
Response from Diana L. on 26 Apr,2024
Dear Nigel, Thank you for taking the time to share your opinion. We feel honoured that it was our hotel that you chose for your stay in Kraków. Thank you for your appreciation and we are very pleased that you are satisfied with your stay. We hope to see you again! Best Regards,DianaReception

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff who were always on hand and helpful - late night pizza or packed lunch before heading to the airport at 3 in the morning they were there. The hotel itself was clean and a hugh spec - rooms were great, hot tub on the roof was a bonus - relaxed and got to socialise with other hotel guests. Location was spot on - right next to train station and 5/10 minute walk to centre.
Stayed 3 nights in Apr 2024
Response from Diana L. on 16 Apr,2024
Dear Alan,Thank you for your opinion, we are glad that you liked everything, we are very pleased to hear such a pleasure, we do our best for our guests! We look forward to seeing you again!Best Regards,DianaReception

10/10 Excellent

Eileen, Breckenridge

Travelled with group
Liked: Amenities
Very modern European style. I dont think my a/c was working in my room. Had it set at it's lowest, fan at the highest and still very hot in the room
Stayed 2 nights in Apr 2024
Response from Diana L. on 12 Apr,2024
Dear Eileen,thank you for your opinion.We are very sorry about the air-conditioning in the room, we hope that you will come here again and everything will be fixed!Best Regards,DianaReception

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Diana L. on 15 Mar,2024
Dear James, Thank you very much for your feedback. We are glad that you appreciated the design of our hotel and the location, which is the best for sightseeing. We would be delighted if you visit us again.

10/10 Excellent

Georgina

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing hotel, will defiantly be back. Amazing location, livery staff and tasty breakfast
Stayed 3 nights in Jan 2024
Response from Diana L. on 15 Mar,2024
Dear Georgina, Thank you very much for your feedback. We are glad that you appreciated the design of our hotel and the location, which is the best for sightseeing. We would be delighted if you visit us again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Diana L. on 15 Mar,2024
Dear Richard, Thank you very much for your feedback. We are glad that you appreciated the design of our hotel and the location, which is the best for sightseeing. We would be delighted if you visit us again.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at The Loft Hotel for 3 nights, the hotel is in an excellent location right next to the train station and a 5 minute walk to the Jewish Quarter and a 10 minute walk to the square. Plenty of shops and cafes nearby. The room was very clean and spacious and the rooftop hot tub was amazing, there is also a sauna which was nice. The staff were very helpful and would always help us in any way they could. Could not fault it!
Stayed 3 nights in Dec 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night City break
Great hotel, staff very friendly and helpful. Good location everything nearby. Pizzas phenomenal! Would definitely return.
Stayed 4 nights in Dec 2023

10/10 Excellent

Juliet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality base for exploring Krakow
Great base for exploring Krakow and fantastic service from Gabriella at reception. Food good and accommodation lovely. Would recommend
Stayed 3 nights in Dec 2023

8/10 Good

Karl

Stayed 3 nights in Nov 2023

10/10 Excellent

Alistair

Stayed 3 nights in Dec 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem, the rooms are lovely and clean . A mini fridge restocked with non alcoholic beverages daily. A bottle of bubbles on arrival. Pleasant surprise was breakfast included continental and could order hot items. 8-10 minute walk to the old town square. The pizza and cocktails were absoultely delicous. Would definately stsy here again
Stayed 3 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean and warm. Friendly staff who provided good service without overstepping or being pushy. Nice breakfast options, pizza in the evenings and a solid drinks menu. Hotel based in the centre of Krakow allowing for easy access to public transport and within 5mins walking of the old town. I would stay here again when i return to Krakow.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel in great location
Fab position 15 minutes walk to centre square. The suite with private jacuzzi was perfect really large space for a family. Pizza restaurant in hotel was great as was breakfast hit and cold. Great bar also not overly expensive. Staff were great really friendly and helpful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Krakow
Amazing luxury and modern hotel. The staff were amazing and very helpful. The hotel room was clean, modern and a big room. The hotel room is operated via a tablet, which is cool. Had free Prosecco on arrival ! The food in the restaurant for breakfast and dinner was amazing. The rooftop hotub was incredible, amazing views and barely anyone in it. I requested a surprise to be left in the room on arrival, which was done perfectly. Super central location !
Stayed 3 nights in Nov 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel was great. The room was very nice and comfortable. I loved that everything was controlled with the phone. We loved the breakfast and the hot tub was a great extra. Would stay in this hotel again if we returned to Krakow
Stayed 5 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,rooftop Jacuzzi,bottle of Prosecco in room on arrival,replenished soft drink mini bar daily,great choice of cooked breakfast,easy walk to main square and Jewish quarter.
Stayed 3 nights in Oct 2023

8/10 Good

Fabiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Krakow, comfortable room, great jacuzzi on the rooftop!
Stayed 3 nights in Oct 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing experience from moment we were picked up at the airport. Staff were very friendly and beyond helpful. Very modern and clean hotel. Food in the restaurant was great as well. Couldn’t recommend this place enough
Stayed 3 nights in Oct 2023

10/10 Excellent

paul

Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Loft is in a great location and the staff was incredibly helpful.
Stayed 4 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful visit to Krakow. The staff were very helpful. The hotel is in a great location for exploring the old city. Would definitely recommend.
Stayed 4 nights in Oct 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved our stay here, rooms so clean and modern, staff excellent, anything we needed they were quick to help. Rooftop lovely, prosecco and juice in the fridge for us arriving, beds so comfortable, shower was great and they provided mini toiletries. A 10-15 minute walk to the main square, and the same to the shopping centre which was great. We booked a tour of auschwitz with 'get your guide' and the pick up spot was just at the end of the street which was great. Would definitley recommend this place for a chilled stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, breakfast and dinner were great, rooms neat and clean, staff were always polite and helpful.
Stayed 3 nights in Sep 2023

6/10 Okay

Michele

Travelled with partner
Very “industrial” looking hotel. Concrete grey walls with pipes and wires deliberately apparent. Black everywhere, even for the towels. Shabby and small reception area. Friendly staff. Conveniently located but we would not go back
Stayed 3 nights in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel fab location would defo recommend to anyone
Stayed 4 nights in Sep 2023

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Stayed 4 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean and the staff are fantastic, cant do enough for you. Our flight times didnt align with check in/out times, but it was not an issue, as they allowed us to leave our cases with them, when we returned later after check in, the cases were in the room. The hotel as a unique system for unlocking your room door and controlling your lights,blinds & TV in your room, on check in you are issued a mobile phone assignedcto your room, when you leave for the day, you hand the phone back in, as it is a 24hr reception, and it works extremely well. The location is superb, 10 to 15 minute walk left out of the hotel and you are in the jewish quarter, straight across the road and another 10 to 15min walk and you are in the Old town main square. The adjoing restaurant "Incedible" makes fantastic pizzas and again the staff are faultless. Definitely recommend this hotel, if we go back to Krakow, definitely stay here again.
Stayed 4 nights in Sep 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel will defiantly visit again if ever in Krakoe
Stayed 2 nights in Aug 2023

10/10 Excellent

Charlie

Travelled with partner
Liked: Staff & service, amenities
Really nice food and staff were very exceptional. Only downside was our lights twitch was hanging off in bedroom and stuff could of been cleaned a lot better, but overall we loved our stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was beautiful time and relax in this hotel
Hot tub is open 24 hours
Stayed 2 nights in Aug 2023

10/10 Excellent

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at this hotel, staff were all lovely. Room had all the amenities we needed once we worked out how to use everything. The rooftop hot tub was a welcome addition especially as the weather was fantastic. Only issue we encountered was the noise coming from the trams outside which causes me to have quite a broken sleep every night. They did provide ear plugs which I am assuming was for that very reason. I would definitely recommend this hotel and look forward to visiting again.
Stayed 3 nights in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Victor

Stayed 1 night in Jul 2023

10/10 Excellent

Vanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Excellent
Very friendly and helpful staff. The room was of a high standard, clean and very high tech. We had a bottle of sprarkling wine on arrival, and a the soft drinks mini bar was refreshed every day. Lovely coffee machine/tea in the room. The room is situated just on the edge of the main square so not noisy at all. A huge variety of restaurants, cafes, bars, shops. Would definintely recommend the place to stay when visiting Krakow.
Stayed 3 nights in Jul 2023
Response from Marta Hojoł Managing Director on 29 Jul,2023
Dear Vanda, Feedback about our hotel is something we read with great concern. It is all the nicer when the feedback is as positive as yours for which we are extremely grateful. Thank you very much for so many words of appreciation and the detailed description of the room facilities. We are delighted that the style of The Loft appealed to you. Our staff strive every day to make your stay the best it can be. As you mentioned, the location of our hotel, close to both the old town and the historic Jewish quarter, where you can find countless restaurants specialising in flavours from all over the world, is also to our advantage. Thank you again for sharing your opinion of the Loft and we hope to see you again.

10/10 Excellent

Klaudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very surprised with how nice everything was! Starting with very nice staff greeting you at check in. Our room being out of this world. So nice, clean, high tech. Easy parking on the property, walking distance to restaurants and other places. Highly recommend
Stayed 1 night in Jul 2023
Response from Marta Hojoł Managing Director on 29 Jul,2023
Dear Klaudia, Thank you for taking the time to share your opinion regarding The Loft Hotel . We are very grateful for your kind words and recommendation. We strive to provide our guests with a memorable stay. We are pleased to hear that your room was out of this world. We strive to offer comfortable and well-maintained accommodation with modern amenities to enhance our guests' overall experience. We are pleased that our parking met your expectations and you found our location convenient for exploring nearby restaurants and attractions. We hope to have the pleasure of welcoming you back on your next visit.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Josephine

Staff were fantastic, we had a problem with our room and it was sorted. A very central hotel with a nice buzz about it
Stayed 3 nights in Jun 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing hotel, fantastic location, 5 mins walk from the old town and the same from the jewish quater. Loved the rooftop hot tub, we had it to ourself on both occasions. Sparking wine in the room and soft drinks in mini bar included. Beds were very comfortable. Breakfast was very good, they cooked to order any cooked food and also a continental buffet. Would 100% recommend, brillant vaule for money.
Stayed 2 nights in Jun 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place you should stay in Krakow!
So happy that we chose to stay at the Loft hotel, from the moment we booked to the moment we left they could not have been more accommodating. The service was amazing from our wonderful drivers, friendly restaurant staff, lovely receptionists everyone we came into contact with couldn’t have been more helpful or friendly! The location was perfect for us, a short walk from the stunning old town but set back enough that it wasn’t too loud or busy. Not only was our stay perfect they also helped us arrange an incredible tour to Auschwitz with a private driver. We hope to visit again one day to experience more of this wonderful city and we won’t even consider booking anywhere else!
Stayed 3 nights in Jun 2023
Response from Marta Hojoł Managing Director on 27 Jul,2023
Dear Laura, Thank you for taking a moment of your free time to share your impressions of your stay with us. We are extremely pleased that you had a good time at our hotel. We are always pleased to hear that the efforts of our staff and drivers are appreciated and foster a positive stay experience. Our team works very hard to provide you with the best service and help you spend your time with pleasure. You also mentioned The Loft's convenient location for tourists, which is one of our greatest strengths. We hope you will visit Krakow and our hotel again someday!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in great location
Beautiful hotel, great location . Staff were very friendly & helpful. Food in the restaurant was lovely & good value for money. The rooftop terrace with a jacuzzi was a lovely oasis.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great and comfy stay!
My husband and I stayed four nights at The Loft and loved it! We booked a city view room which was a great size and we thought it was definitely value for money. We used the rooftop hot tub a couple of times which was fabulous - even in the rain! The room was modern, clean and the bed extremely comfy. The hotel is in a great location and you can walk quickly and easily either to the main square or Jewish quarter. We had a few cocktails in the bar and they were lush! While waiting for our lift to the airport, we had a couple of drinks and pizza - the pizza was great. The only thing … we didn’t know breakfast was available to us until the last day! I booked on a room only basis and didn’t know breakfast was free. This wasn’t explained at check in and I only found out by looking at a future booking for the hotel. We would definitely recommend staying here!
Stayed 4 nights in May 2023