Outdoor pool

Reviews of Charming Suite at Sunway and PJ

Charming Suite at Sunway and PJ
T2-08-02, Icon City, Residence Tower 2, Petaling Jaya, Selangor

Reviews

6.8
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ruby Reyna, Redmond

Travelled with family
Liked: Cleanliness, property conditions & facilities
Facility does not have a front desk. You have to call a cell number to check in from the car/taxi/Grab/airport transfer vehicle you came in. If the vehicle can wait, you can do it inside your air conditioned car. If your vehicle cannot wait, you will be outside the building entrance with all your bags in the sweltering heat while you figure out how to check in. We were required to put in a deposit for security and cleaning but person on the phone does not accept credit cards. They wanted a bank transfer into their bank account which we could not process because we did not have a local bank account. We were lucky to have relatives locally who graciously made the transfer for us. After transfer was made, room and key info was sent immediately and we were able to get into the apartment smoothly. The condo floors were sparkling clean, master bedroom bed was firm and comfortable and beddings were standard sheets and a comforter. But second bedroom similar queen/full bed had sheets and just two small throw blankets (not two twin size blankets or comforters or a queen comforter). Pillows were lumpy. Towels were thin. Kitchen was well equipped with a full size refrigerator and a washer/dryer. Only a single hot plate was provided for a stove. Lots of space in the unit and air conditioning worked very well. Bathroom was nice and hot water heater worked great. Refund of deposit took several unanswered phone messages and texts before processed.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
To all future guests
Should always check, update and replace things that outdated, broken and unused. Be alert that the room price is excluded service and cleaning fee which you need to add another almost RM200 apart from the room price itself.
Stayed 2 nights in Dec 2019
Response from shan on 15 Jan,2020
Dear guest, Thanks for staying with us. We noted that you had a pleasant stay in our unit. Kindly note that all the excluded fees were pre-mentioned in our webpage and we are not hotel but a homestay. Thus, we only charge a reasonable fees since our room fees is very minimal for a 2 bedroom apartment. Please note that what you mention by rm200 is irrelevant.

8/10 Good

Fumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良い部屋、近隣の騒音が問題
自分の家のように快適に過ごせるゲストハウスでした。 改善点をあげるなら、トイレの水圧が弱いのと、トイレ横のホースの水漏れ。 問題なのが、隣の家22-07の騒音です。 毎晩夜中まで音楽がうるさい。 せっかくの滞在が台無し。 オーナーは注意するべきだと思う。
Stayed 4 nights in Aug 2018
Response from Shan on 16 Nov,2018
Thanks for staying with us. With regards to your feedback, we had look into it and rectification had been done. We hope to host you again in near future. Thanks