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Reviews of Sun Inns Hotel KopKastam Kelana Jaya

2.5 out of 5
Sun Inns Hotel KopKastam Kelana Jaya
No B-07 & B-08, Plaza Taragon Kelana, Jalan SS 6/6 Kelana Jaya, Petaling Jaya, Selangor

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Beng Lee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Book for two nights , property very run down . Request for non-smoking room but is smoking room . Check out the next day and request for refund for one nite . But expedia unable to contact the hotel . Very dissappointed.

8/10 Good

KOK AUN

Liked: Staff & service, amenities, property conditions & facilities
The property has smoke smell the moment I checked in. Hard to find parking. The blanket not so clean n white as having lots of pen ink
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, no complaints
Stayed 1 night in May 2020
Response from Mira on 11 Feb,2021
Dear Valued Guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

10/10 Excellent

Keey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are good than other hotel nearest.. will come again
Stayed 1 night in Feb 2020
Response from ZERA on 2 Mar,2020
Dear KEEY, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service good
Stayed 1 night in Jan 2020
Response from ZERA on 2 Mar,2020
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns Operation, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Jia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition
Stayed 1 night in Jan 2020
Response from ZERA on 2 Mar,2020
Dear JIA, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Ati

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good , service are good .. recomended for all
Stayed 1 night in Feb 2020
Response from zera on 21 Feb,2020
Dear Ati, Thank you for your feedback. On behalf of Sun Inns Operation, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 3 nights in Nov 2019
Response from ain on 20 Dec,2019
Dear mr/mrs, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

leong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from AIN on 20 Nov,2019
Dear Leong, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

WAI CHIN

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2019
Response from ain on 17 Jan,2020
Dear WAI CHIN, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
close to amenities
Stayed 2 nights in Jun 2019
Response from ain on 17 Jan,2020
Dear Anonymous , Thank you for your feedback. On behalf of Sun Inns Operation, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice, clean but a bit small
Stayed 1 night in Jun 2019
Response from ain on 17 Jan,2020
Dear Valued Guest, Thank you for your feedback. Our team will definitely look into area to improve and hope to see you again. Thank You. Sincerely, Operation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from ain on 17 Jan,2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Jong

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2019
Response from miza on 26 Mar,2019
Dear valued guest, Thank you so much to stay with us & hope to see you again soon. Thank you, Sincerely, Group Manager

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018
Response from Sincerely, Operation Manager. on 1 Nov,2018
Dear valued guest, Thank you for your review. We really sorry for inconvenience cause and thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location with shopping centres around
Stayed 2 nights in Nov 2017
Response from Operation Manager on 8 Dec,2017
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you.

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from ain on 17 Jan,2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

yuk ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
It is near Paradigm Mall. Transportation is inconvenient. However, uber and grabcar is available. The room is clean and comfortable. Environment is safe and quiet.
Response from ain on 17 Jan,2020
Dear yuk ken , Thank you for your feedback. Our team will definitely look into area to improve and hope to see you again. Thank You. Sincerely, Operation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good location,easy excess to my college at UNITAR. Affordable price aand cosy room.
Response from ain on 17 Jan,2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from AIN on 18 Nov,2019
Dear Anonymous, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

BUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Ain on 27 May,2019
Dear Bung, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Ain on 27 May,2019
Dear Anonymous, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ain on 17 Jan,2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.