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Reviews of Toyoko Inn Kumamoto Ekimae

3 out of 5
Toyoko Inn Kumamoto Ekimae
2-8-10, Kasuga, Kumamoto, Kumamoto

Reviews

8.4

Very good

Rating 10 - Excellent. 344 out of 878 reviews" "
Rating 8 - Good. 380 out of 878 reviews" "
Rating 6 - Okay. 112 out of 878 reviews" "
Rating 4 - Poor. 31 out of 878 reviews" "
Rating 2 - Terrible. 11 out of 878 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just a 2-3min walk from Kumamoto Station/ Amu Plaza. We were blessed with a high floor twin room with good view of the city. Room is tight & would be tough to open up luggage but it was ok for us as we had couriered our large luggages to the next hotel. Beds were ok and the free breakfast was basic but adequate & yummy to me. Great value for the price.
Response from 東横INN熊本駅前 くちこみ担当 on 19 Apr,2024
Thank you for staying at Toyoko Inn Kumamoto Ekimae. I appreciate your compliments. Our hotel is close to Kumamoto Station, making it very convenient for traveling and sightseeing. We are very happy to be able to enjoy the proud view of Kumamoto from the upper floors. I'm glad you were satisfied with the breakfast. We look forward to seeing you again.

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
十分推薦,地理環境非常方便距離熊本JR站三到5分鐘路程,早餐也不錯的
Stayed 2 nights in Apr 2024
Response from 東横INN熊本駅前 くちこみ担当 on 19 Apr,2024
感謝您入住東橫INN熊本站前。 距離熊本站步行3分鐘,交通便利。早餐方面,我們自製的味噌湯和咖哩很受歡迎。 我們期待再次見到您

6/10 Okay

Shayla

Travelled with partner
Liked: Cleanliness, staff & service
Super convenient location, only a few minutes from the station. Check in/out process was very quick and easy. Room was a good size, and as we stayed high up, we had a great view of the city. The bed was very firm though and the walls arent the thickest so you can occasionally hear other people.
Response from 東横INN熊本駅前 くちこみ担当 on 9 Apr,2024
Thank you for staying at Toyoko Inn Kumamoto Ekimae.Conveniently located 2 minutes walk from Kumamoto Station.Our location is the highest hotel in Toyoko Inn. [27 floors]We look forward to seeing you again.

8/10 Good

michael, Yoder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Close to all transportation.
Stayed 4 nights in Mar 2024
Response from 東横INN熊本駅前 くちこみ担当 on 4 Apr,2024
Thank you for staying at Toyoko Inn Kumamoto Ekimae. Our hotel is close to Kumamoto Station, bus and tram stops, and is conveniently located for easy access to Zhuanghua Street and the city center. There is also a station building nearby, so it is convenient for eating and shopping. We look forward to seeing you again.

10/10 Excellent

Kruesit, Phuket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel
Stayed 10 nights in Mar 2024
Response from 東横INN熊本駅前 くちこみ担当 on 1 Apr,2024
Thank you for staying at Toyoko Inn Kumamoto Ekimae.Thank you for your highest rating. Recently, we have expanded our breakfast menu, so please stay with us again next time.We look forward to seeing you again.森山

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good breakfast
Stayed 1 night in Mar 2024
Response from 東横INN熊本駅前 くちこみ担当 on 20 Mar,2024
Thank you for staying at Toyoko Inn Kumamoto Ekimae.Thank you very much for your compliment. For breakfast, we have increased the variety of side dishes and Kumamoto cuisine, so please come and have a look.We look forward to seeing you again.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic but vety clean, comfortable. Adjacent Kumamoto Station and Amu Plaza have lots of dining options at various price points. Bus and trams stop right out front.
Stayed 3 nights in Mar 2024
Response from 東横INN熊本駅前 くちこみ担当 on 29 Mar,2024
Thank you for using Toyoko Inn Kumamoto Ekimae. Thank you for your wonderful comment. Our hotel is conveniently located for access to Kumamoto Station, a variety of public transportation such as trams and buses. We look forward to seeing you again.

8/10 Good

YUK

Liked: Staff & service
Don't try self-check in
Self check in experience is awful. The machine won't recognize the confirmation no. or your name. The hotel has a different set of confirmation, that means their system is not linking well. Don't waste time to do self check in. They only prepare 1 set of slipper for 2 pax, they may charge you for exchange 60YEN for the extra one.
Stayed 1 night in Dec 2023
Response from 東横INN熊本駅前 くちこみ担当 on 31 Jan,2024
Thank you for staying at Toyoko Inn Kumamoto Ekimae.We apologize for any inconvenience caused by the automatic check-in machine.If you have any questions, our staff will be happy to assist you.We look forward to seeing you again.

8/10 Good

Daymon

Liked: Cleanliness, staff & service, property conditions & facilities
Graat staff!!!
Stayed 1 night in Jan 2024
Response from 東横INN熊本駅前 くちこみ担当 on 16 Jan,2024
東横INN熊本駅前にご宿泊いただきありがとうございます。スタッフをお褒めいただきありがとうございます。またの宿泊をお待ちしております。

6/10 Okay

Mejelyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 東横INN熊本駅前 くちこみ担当 on 2 Jan,2024
東横INN熊本駅前へご宿泊いただきありがとうございます。お客様に満足していただけるように今後も努力していきます。またのご宿泊をお待ちしております。

8/10 Good

Kok Leong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the free breakfast that came with stay. Curry rice :)
Stayed 2 nights in Dec 2023
Response from 東横INN熊本駅前 くちこみ担当 on 28 Dec,2023
Thank you for choosing Toyoko INN Kumamoto Ekimae. We are very glad that you liked our Japanese curry breakfast and we look forward to welcoming you back again.

2/10 Terrible

Yu

Disliked: Cleanliness
The morning false fire alarm last long time, and made me headache!
Stayed 1 night in Dec 2023
Response from 東横INN熊本駅前 くちこみ担当 on 28 Dec,2023
東横INN熊本駅前にご宿泊ありがとうございます。火災報知器は、誤報で実際の火災ではなかったので、よかったのですが、朝から申し訳ございませんでした。また機会がございましたら、ご利用くださいませ。

10/10 Excellent

Aurelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Inn. Beyond our expectation. Will stay again.
Stayed 1 night in Dec 2023
Response from 東横INN熊本駅前 くちこみ担当 on 28 Dec,2023
Thank you for visiting Toyoko INN Kumamoto Ekimae. Thank you very much for your very kind words. We are very pleased.We look forward to welcoming you again at Toyoko INN Kumamoto Ekimae when you come to Kumamoto.

6/10 Okay

Hue Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Other than it’s not sound proof, everything else was fine. I couldn’t sleep because I could hear the noise of people closing their doors, walking past by, or sounds from the station
Stayed 1 night in Dec 2023
Response from 東横INN熊本駅前 くちこみ担当 on 28 Dec,2023
Thank you for staying at Toyoko INN Kumamoto Ekimae. Please ask us to change your room if there is any room available. We look forward to having you stay with us again.

8/10 Good

Kiyomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from 東横INN熊本駅前 くちこみ担当 on 22 Nov,2023
東横INN熊本駅前にご宿泊いただきありがとうございます。また、高評価いただきましてありがとうございます。当ホテルは27階建てで高層階からの眺めがいいため、景色を楽しみながらご宿泊いただけます。またのご宿泊お待ちしております。

10/10 Excellent

Colleen

Stayed 1 night in Nov 2023
Response from 東横INN熊本駅前 くちこみ担当 on 22 Nov,2023
東横INN熊本駅前にご宿泊いただきありがとうございます。また、高評価いただきましてありがとうございます。駅から徒歩3分の場所にあり、旅行や出張で大変便利となっております。またのご宿泊お待ちしております。

6/10 Okay

Meiting

Liked: Cleanliness
Pros: Comveniently close to Kumamoto station. Good value for money. Cons: Bed is uncomfortable.
Stayed 2 nights in Nov 2023
Response from 東横INN熊本駅前 くちこみ担当 on 16 Nov,2023
Thank you for staying at Toyoko INN Kumamoto Ekimae. As we are located within a 5-minute walking distance from the station, we are often used not only for business trips but also for sightseeing. In addition to the station, bus and tram stops are also nearby.We look forward to seeing you again when you come to Kumamoto.

10/10 Excellent

Henry Ka Ki

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train and bus Center. Nice and clean room. Very helpful staff.
Stayed 1 night in Oct 2023
Response from 東横INN熊本駅前 くちこみ担当 on 2 Nov,2023
Thank you for staying at Toyoko INN Kumamoto Ekimae. Kumamoto Station is the transportation hub of Kumamoto Prefecture, so our hotel is conveniently located. Thank you for your compliments on our rooms and staff. We look forward to welcoming you again.

8/10 Good

Oi Leng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good breakfast. Staff polite and helpful.
Stayed 1 night in Oct 2023
Response from 東横INN熊本駅前 くちこみ担当 on 2 Nov,2023
Thank you for staying at Toyoko Inn Kumamoto Ekimae. Hand made miso soup is popular,did you like it? We look forward to seeing you again.

10/10 Excellent

Henry Ka Ki

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, nice and clean. Very helpful staff.
Stayed 1 night in Oct 2023
Response from 東横INN熊本駅前 くちこみ担当 on 2 Nov,2023
Thank you for staying at Toyoko Inn Kumamoto Ekimae. Thank you also for your comments.We look forward to seeing you again.

8/10 Good

Kek Meng

Liked: Cleanliness, staff & service, amenities
The view is fantastic. All room have good view.
Stayed 1 night in Oct 2023
Response from 東横INN熊本駅前 くちこみ担当 on 30 Oct,2023
Thank you for staying at Toyoko INN Kumamoto Ekimae. We are glad you enjoyed the view. We look forward to welcoming you again.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very near to Kumamoto JR station and a big departmental store. Food is accessible. Hotel provides nice warm japanese breakfast which we like. Room is of a nice size for 2pax. Staff is friendly
Stayed 2 nights in Sep 2023
Response from 東横INN熊本駅前 くちこみ担当 on 9 Oct,2023
Thank you for staying at Toyoko Inn Kumamoto Ekimae.We are glad to hear that you like Japanese breakfast.How was your miso soup? Our miso soup made with handmade Kumamoto miso is very popular. We look forward to having you stay with us again.

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service
Unaccommodating
Stayed 1 night in Sep 2023
Response from 東横INN熊本駅前 くちこみ担当 on 6 Oct,2023
Thank you for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.

8/10 Good

Pipatara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is near the train station, which has a shopping mall and restaurants, very convenient.
Stayed 1 night in Sep 2023
Response from 東横INN熊本駅前 くちこみ担当 on 6 Oct,2023
Thank you for staying at Toyoko Inn Kumamoto Ekimae.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Mika

Liked: Cleanliness
Very convenient
Stayed 1 night in Aug 2023
Response from 東横INN熊本駅前 くちこみ担当 on 25 Aug,2023
Thank you very much for staying at our hotel.I and all staff are looking forward to meeting you again .

10/10 Excellent

LORETTA, Honolulu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station and shopping. Can walk to all. Breakfast was enough. Room typical business type. Bathroom very small but expected.
Stayed 2 nights in May 2023
Response from 東横INN熊本駅前 くちこみ担当 on 30 May,2023
Thank you for staying at Toyoko Inn Kumamoto Ekimae.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Hao Jun

Stayed 1 night in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, standard Japanese hotel next to the train station
Response from 東横INN熊本駅前 くちこみ担当 on 30 Apr,2023
Thank you very much for using Toyoko Inn Kumamoto Ekimae.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly staff and everything is perfect!
Stayed 2 nights in Apr 2023
Response from 東横INN熊本駅前 くちこみ担当 on 11 Apr,2023
bin 様Thank you for staying with us and thank you for your nice comment.All the staff are encouraging.We look forward to seeing you again when you come to Kumamoto.

8/10 Good

CHITTACHOTE, Nonthaburi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect just a few minutes walk from Main station
Response from 東横INN熊本駅前 くちこみ担当 on 11 Apr,2023
Thank you for staying with us.The hotel is conveniently located a 3-minute walk from the Kumamoto station.Convenient for shopping and dining.We look forward to seeing you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from 東横INN熊本駅前 くちこみ担当 on 4 Sept,2023
東横INN熊本駅前にご宿泊いただきましてありがとうございます。お客様に満足していただけるようなホテル運営をこれからもしていきたいとおもいます。またのご宿泊をお待ちしております。

10/10 Excellent

Mitsuru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good!

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
Hotel is next to the train station and has easy access to food options inside the station. I booked it because it offered cheap parking. Upon check-in, I found out that the parking was full and had to find alternative parking and walked back to hotel in the rain. Room is small and may not work for people with large suitcases.

10/10 Excellent

Mieko, Jackson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small space
Stayed 1 night in Nov 2022

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to train station
One of my prerequisites is proximity to train station I was not disappointed !! It is literally a 3-5 minute walk As you exit JR Kumamoto train station, look to the right, it is right there ! Kumamoto Station is attached to a shopping mall (Anu Plaza ?) We did our shopping there, and the basement grocery store was awesome !! if you exit the mall, the hotel is even a shorter 1 minute walk we booked a superior room, it was worth the price the view was awesome ! room is clean, I needed a lan connection for my computer, and there was one, the wi fi was OK also there was also a complimentary breakfast in the morning, it was simple, hearty and filling,- great way to start of the day, hey its free !! my only con is the bed was a little hard, common for most japanese hotels would I stay here again, YES !!!
Stayed 2 nights in Oct 2022

8/10 Good

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is excellent and free coffee. I recommend this hotel to people will stay long term. Staff is friendly and location is very convenient.
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good— close to the JR station and friendly staffs. I enjoyed the breakfast.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good more than expected. Location is great only 3 mins walk to Kumamoto station. Breakfast is Japanese but nice. Hotel facilities are good. I would recommend to stay here.
Stayed 2 nights in Dec 2019

10/10 Excellent

Mimi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient hotel, near to public transports.
Very near to the train station & streetcar/tram stop. Breakfast spread was ok. One thing that they can improve is the breakfast area, maybe move it to another location as the current location is very inconvenient, being in front of the lifts where people are rushing in & out.
Stayed 1 night in Dec 2019

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money
Pros: — The hotel is very clean and conveniently located next to Kumamoto Station — Staff are pleasant and helpful — Modest but very substantial a Japanese style breakfast — The city tram stop for line A is literally at your doorstep — Rental car companies are very close by on the west side of the Station — Nice food mall in the station Cons: — Mattress is very firm — Check out is 10 am — Check in is 4 pm — No English TV programming On balance, a very good value for money. I would highly recommend.
Stayed 2 nights in Nov 2019

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good Value and good stay. Toyoko is a what Toyoko is; it delivers modest comfort and experience at reasonable price. Location is a bit far from town, but the upside is it's location next to train station. We have a good stay, a good experience. And, after the stay, we become more comforatble with Toyoko chain.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Walking distance to kumamoto station Good value for price Basic breakfast and amenities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the station.. And nice food
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel breakfast is simple but delicious. Hotel is clean, staff are helpful and it is neat to train station.
Stayed 2 nights in Sep 2019

8/10 Good

ANZT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
works well as a business hotel for short stay. Room is small like most other Japanese hotel rooms. Bed is comfortable though. Shower with occasional short span of running out of water, not sure what the cause is, but the water comes back in a short while. Breakfast is really not worth it if you have to pay for it. It is very basic with just curry rice and 3 type of breads and some preserved vege to go with the curry rice.
Stayed 2 nights in Oct 2019

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
real small room Breakfast was a shame
Stayed 1 night in Oct 2019

10/10 Excellent

FEN SHIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Mr. Mosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Excellent
Stayed 3 nights in Oct 2019

8/10 Good

Gareth, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the usual Tokyo Inn offering delivered by professional, efficient and helpful staff.
Stayed 1 night in Oct 2019

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
A standard 3 star hotel with very helpful reception staff. However, we had both reserved non smoking rooms and in each case hey smelled heavily of stale cigarettes.
Stayed 1 night in Oct 2019