Outdoor pool, pool umbrellas, pool loungers

Reviews of Grand Istana Rama Hotel

4 out of 5
Grand Istana Rama Hotel
Jl. Pantai Kuta, Kuta, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 311 out of 937 reviews" "
Rating 8 - Good. 375 out of 937 reviews" "
Rating 6 - Okay. 178 out of 937 reviews" "
Rating 4 - Poor. 39 out of 937 reviews" "
Rating 2 - Terrible. 34 out of 937 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and so friendly and housekeeping are excellent. The food at the resturants is delicious and fast to be served even on a busy night. Its close to Beachwalk and other stores and the convienence of a supermarket all on your doorstep. I worked my way through the cocktail menu poolside and enjoyed them all, I wouldnt stay anywhere else...I,love walking through the grounds at night, beautifully lit, safe and quite. This hotel really is a hidden gem in the heart if Kuta.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shawn, Round Rock

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 30 Apr,2024
Dear Mr. Shawn Mccown, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Chanwit, Bangkapi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, best location near Beachwalk Mall and Kuta beach, best breakfast and dinner, cleanest room, and I’m happier to stay here.
Stayed 5 nights in Apr 2024
Response from Management on 29 Apr,2024
Dear Mr/Ms. Chanwit Ketthet, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Stephanie Nur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our go to hotel, the staff are so friendly and always remember us. They go above and beyond, it is why we always come back. Please consider staying here if you havent before
Stayed 7 nights in Apr 2024
Response from Management on 25 Apr,2024
Dear Ms. Stephanie Nur, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

6/10 Okay

Sofia

Travelled with partner
Liked: Staff & service
The hotel was not clean at all! Showers had mould and had several insects in the room including a cockroach in the shower. Although the place wasn’t the nicest stay the staff went above and beyond. They even gave my partner a cute birthday cake during the evening. Other than that you get what you paid for I guess.
Stayed 13 nights in Mar 2024
Response from Management on 11 Apr,2024
Dear Ms. Sofia Nyeverecz,Warmest Greetings from Endlessly Happening Hotel!We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is essential for us to identify areas that require improvement, and we regret that we fell short of your expectations.We would like to inform you that for the birthday cake, we provide for free for the guest who celebrate their birthday during stay with us.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Grand Istana Rama Hotel

10/10 Excellent

janine carol

Stayed 5 nights in Mar 2024
Response from Management on 15 Apr,2024
Dear Ms. Janine Carol, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff so friendly and the rooms were everything we wanted. Would stay here again
Stayed 5 nights in Mar 2024
Response from Management on 27 Mar,2024
Dear Mr. David, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

2/10 Terrible

Nabil

Travelled with group
Disliked: Staff & service, property conditions & facilities
Hardly 2 stars staff
Stayed 7 nights in Mar 2024
Response from Management on 18 Mar,2024
Dear Ms. Nabil Nammour,Warmest Greetings from Endlessly Happening Hotel!We appreciate your feedback and want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay. Your feedback is essential to us, as it helps us make necessary improvements to better serve our guests.We take your comments seriously, and we would like to learn more about the specific issues that informed to your rating of "hardly 2 stars staff." If would be fair, if you mention more details about your experience what is wrong in specific ways, it will assist us in identifying the areas that require attention and improvement.Thank you for your valuable input, We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Grand Istana Rama Hotel

8/10 Good

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on 4 Mar,2024
Dear Mr. Warren Isaacs, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

6/10 Okay

Thandar

Travelled with family, Travelled with group
Liked: Cleanliness
Near to Kuta beach. Safe and quiet. Convenient for food and everything. But don’t expect anything free/ cheap from this hotel. Overall fair enough for “Average” rating.
Stayed 4 nights in Feb 2024
Response from Management on 1 Mar,2024
Dear Mr. Tandar Win,Warmest Greetings from Endlessly Happening Hotel!Thank you for your stay with us, we are glad that you are satisfied with our awesome location which is located exactly close to the beach, safe, quite and convenient for food and anything.We also do apologize for the inconveniences you experienced during your stay. Your feedback is essential for us to identify areas that require improvement, and we regret that we fell short of your expectations.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Dayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed many times in the past the hotel has been ungraded and restaurant upgraded ,very well kept and maintained so quiet and close to beachwalk ,if you want a easy night you can go to the 69 bar and watch the bands play .
Stayed 11 nights in Feb 2024
Response from Management on 24 Feb,2024
Dear Mr. Dayne Mcnair,Warmest Greetings from Endlessly Happening Hotel!We are delighted to receive your kind feedback and appreciate your taking the time to share your positive experiences with us. It brings us very happy to know that you have been a returning guest and have noticed our effort that we have made, both in the hotel and the restaurant.It is fantastic to hear that you enjoy the proximity to Beachwalk and the tranquility of our surroundings. We are also pleased that you have found the 69 bar to be an enjoyable spot for a relaxed evening, taking in the live music.Your continued support means a great deal to us, and we look forward to welcoming you back for many more stays in the future. Once again, thank you for choosing Grand Istana Rama Hotel, and we can not wait to have you with us again soon.Best regards,Grand Istana Rama Hotel

6/10 Okay

Stevie

Liked: Cleanliness, staff & service, amenities
The property is in the heart of Kuta, next to the beach. It needs renovations done very old style, lacked luxuries available in modern hotels. Yet the co was very high. I fococ
Stayed 8 nights in Feb 2024
Response from Management on 19 Feb,2024
Dear Mr. Stevie Singh,Thank you for staying at Grand Istana Rama Hotel and give appreciation about hotel location that is in the heart of Kuta, next to the beach.We would like to inform you that some renovation are going on, we were glad that our guests were appreciated the development, we try to improve our facilities to exceed the guests comfortable, so our hotel is still becoming customers choice right now.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Grand Istana Rama Hotel

10/10 Excellent

LIANG WONG

Travelled with group
Liked: Amenities
Great service, Great involvement, Nearby BeachWalk, Clean . 💯 Recommend to this hotel.
Stayed 4 nights in Feb 2024
Response from Management on 17 Feb,2024
Dear Mr. Ling Wong Kooi, Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us. We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Narinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very well located
Stayed 1 night in Feb 2024
Response from Management on 7 Feb,2024
Dear Mr / Ms. Narinder Chana,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are satisfied with our awesome location which is located exactly close to the beach and we have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

eral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is getting kind of old. The lights in the rooms are too bright. They need better lights in the room or some additional better light.
Stayed 4 nights in Jan 2024
Response from Management on 2 Feb,2024
Dear Mr/Mrs. Eral Akkurt,Warmest Greetings from Endlessly Happening Hotel!Thank you for taking the time to share your recent experience, and we truly appreciate your valuable feedback.We're grateful for your honest feedback about our facilities, and we want to assure you that we take your comments seriously. Your mention of the lights being too bright in the rooms is insightful, and we understand the importance of creating a comfortable and welcoming ambiance for our guests.Rest assured, we are actively reviewing the lighting situation in our rooms to identify areas for improvement. Your suggestions are valuable, and we will explore options for better lighting.Your satisfaction is important to us, and we want to ensure that your future stays with us are nothing short of exceptional.Thank you once again for your feedback, and we look forward to the opportunity to welcome you back for an improved and enjoyable stay.Best regards,Grand Istana Rama Hotel

8/10 Good

Beat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant with very friendly staff. We are very happy with our stay and the amount spent. The hotel is only separated from the public beach by a one way street. We did a tour to Ubud, offered by the hotel, and this was a great outing! There is only one thing that could be improved: the knifes in the restaurant are totally useless!
Stayed 4 nights in Jan 2024
Response from Management on 2 Feb,2024
Dear Mr/Ms. Beat,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service . There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

GUMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대만족
기대안하고 예약했는데 너무 좋았음. 바로 앞이 해변이고. 식당도 있고. 방이 각각 떨어져 있어서 진짜 휴가온 느낌이 들었음. 호텔안에 엄청난 크기의 나무가 있으니까 한번 보시길..
Stayed 1 night in Jan 2024
Response from Management on 2 Feb,2024
Dear Mr/Mrs. Gumin,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service . There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay in Akita but quiet and safe location with all amenities
Stayed 6 nights in Dec 2023
Response from Management on 2 Feb,2024
Dear Mr. Brian,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service . There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, loved the pool and swim up bar.
Stayed 7 nights in Dec 2023
Response from Management on 10 Jan,2024
Dear Mr. David,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Paul, BURSWOOD

Stayed 6 nights in Jan 2024
Response from Management on 2 Feb,2024
Dear Mr. Paul,Warmest Greetings from Endlessly Happening Hotel!Thank you so much for taking the time to leave us a 5-star review on Google! We are delighted to hear that you had a great experience during your stay with us.It means a lot to us that you found our hotel to be comfortable and enjoyable. We are glad that our team was able to provide you with excellent service and that you found our amenities to be up to your standards.We appreciate your kind words and look forward to welcoming you back in the future.Best regards,Grand Istana Rama Hotel

8/10 Good

Chloe Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, just found pricing for food and drinks to be quite high. Cocktail menu is average, the range is much and they are all very citrus based. In saying that the espresso martini from 69 Bar is one of the best I’ve ever had ! Breakfast buffet was ok but not fantastic. Staff are lovely and helpful And rooms are as described. Pool is quite warm which was a little bit of a bummer as the temperature difference between outside the water and in were next to nothing and in the Bali heat you want the relief of jumping in a cool pool. Location was great for the waterfront shopping centre and poppies lane 2 only a 2 minute walk down the road. Overall a good experience.
Stayed 7 nights in Dec 2023
Response from Management on 10 Jan,2024
Dear Ms. Chloe Jasmine,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Ravi shankar

Travelled with family
Trees, quick service , hospitality & both hotels which serve food in front Area The hotel staff showed the custom needs of various types of cuisine etc IF we visit Bali again we certainly prefer GRAND ISTANA RAMA HOTEL THANKS & REGARDS
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb,2024
Dear Mr. Ravi Shankar,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service . There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Ravi shankar

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Management on 9 Jan,2024
Dear Mr. Ravi Shankar,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location beautiful gardens great swim up pool bar nice restaurant
Stayed 6 nights in Dec 2023
Response from Management on 9 Jan,2024
Dear Mr. Jodie,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Dec 2023
Response from Management on 9 Jan,2024
Dear Mr/Mrs. Rhiannon,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property….staff are great
Stayed 3 nights in Dec 2023
Response from Management on 9 Jan,2024
Dear Mr. Anthony,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Mayank

Stayed 4 nights in Dec 2023
Response from Management on 27 Dec,2023
Dear Ms. Mayank,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel - Management

10/10 Excellent

Mayank

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 27 Dec,2023
Dear Ms. Mayank,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel - Management

6/10 Okay

Jolie Jolynn

Liked: Staff & service
Disliked: Room comfort
Needs a Revamp
The bed spring was not in good condition anymore. Could feel an obvious dent where i slept. When I came back to the room on the second day there was a dead cockcroach under the sink, and this was after they have already cleaned the room.
Stayed 2 nights in Dec 2023
Response from Management on 2 Feb,2024
Dear Ms. Jolie Jolynn,Warmest Greetings from Endlessly Happening Hotel!We sincerely appreciate you taking the time to share your recent experience with us, and we are genuinely sorry to learn about the concerns you've raised.Additionally, we are deeply sorry to hear about the presence of a cockroach in your room, even after it had been cleaned. We take seriuosly this matter and brief our housekeeping and pest control. Your comfort and satisfaction are our top priorities, and we are committed to taking corrective measures based on your feedback. We appreciate your understanding and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Best regards,Grand Istana Rama Hotel

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited menu, limited cocktail menu, bed bugs? Had to take husband to doctor coz the bugs made a mess of him. Had to leave early and go to a diff hotel
Stayed 7 nights in Dec 2023
Response from Management on 11 Dec,2023
Dear Ms. Margaret,Warmest Greetings from Endlessly Happening Hotel!Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your honesty and the opportunity to address your concerns.We are sincerely sorry to hear about the limited menu and cocktail options, we will review it to our Fod & Beverage team. Actually with our regular check we never found any bed bug but Bali with tropic climate and our hotel with lush garden, maybe there a kind of small fly but did not infect to the skin of our guests.Your feedback is invaluable, and we want to express our sincere apologies for the inconveniences you encountered and thank you for your stay a while with us. We hope you will give us another opportunity to provide you with the exceptional experience.Best regards,Grand Istana Rama Hotel

2/10 Terrible

Shane

Stayed 3 nights in Dec 2023
Response from Management on 2 Feb,2024
Dear Mr/Ms. Shane Cranwell,Warmest Greetings from Endlessly Happening Hotel!We sincerely appreciate you taking the time to share your recent experience, and we are delighted to hear that you rated us with a score of 1.Your feedback is invaluable, and it serves as a motivating factor for our team to continue delivering excellent service. We are pleased that you had an overall positive stay with us.If you have any additional comments or specific suggestions on how we can further enhance our services, please feel free to share. We value your input and look forward to the possibility of welcoming you back for another great experience.Thank you once again for choosing our hotel.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Chee Tiong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Comfortable. Excellent location and great service.
Stayed 4 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Mr / Ms. Chee Tiong,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Lianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and property right on Kuta beach and close to shops, cafes, restaurants, money exchange and shopping centres. Amazing breakfast and dinners
Stayed 3 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Ms. Lianne,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location with very friendly employees. Restaurants on the property were also excellent. The breakfast buffet was also nice. Will definitely be back next time I'm in Kuta.
Stayed 2 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Mr. Timothy,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and couldn’t do enough for us they were amazing. The grounds are beautiful and green, there are squirrels in the main garden that are fed everyday and Koi fish which food is provided that the guests can feed. There is live entertainment at the main restaurant of a night time and the pool area is nice and quiet. The rooms are clean and the aircon is cold. The wifi reception was not that great in our room and we kept getting kicked off and having to reconnect constantly. The towels supplied for the bathrooms, were not white and fluffy anymore and really could be replaced with new ones. Other than that we would definitely stay here again as Beachwalk Shopping Centre is right next door and Kuta Beach is across the road. A special shout-out to Staff members Aria, Gusto and Tesa for making our stay easy and for making us laugh. Thanks again Grand Istana Rama
Stayed 7 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Ms. Laura,Warmest Greetings from Endlessly Happening Hotel!Thank you for taking the time to share your feedback about your recent stay at Grand Istana Rama. We are delighted to hear that you enjoyed the friendly and attentive service provided by our staff, the beautiful and green grounds, as well as the entertaining live performances at the main restaurant. It's great to know that you found the pool area to be a nice and quiet retreat.We sincerely appreciate your positive comments about the cleanliness of the rooms, the effectiveness of the air conditioning, and the convenient location of the hotel next to Beachwalk Shopping Centre and Kuta Beach.We also appreciate your constructive feedback regarding the wifi reception, we recommended for your next stay to call our staff if you have internet problem. Our staff will be happy to assist you. For the condition of the towels in the bathrooms, wee take such feedback seriously, and we will work towards improving these aspects to enhance the overall guest experience.A special thank you for recognizing the efforts of our staff members, Aria, Gusto, and Tesa. We are proud to have team members who go above and beyond to make our guests feel welcome and ensure a memorable stay.Thank you once again for choosing our hotel and hope to welcome you back to in the near future.Best regards,Grand Istana Rama Hotel - Management

6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness, amenities
Need more English speaking staff. Room cleaning not up to standard. Sometimes food was good sometimes not.
Stayed 14 nights in Oct 2023
Response from Management on 11 Dec,2023
Dear Ms. Kathryn,Warmest Greetings from Endlessly Happening Hotel!Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your honesty and the opportunity to address your concerns.We sincerely apologize for any inconvenience you experienced due to a shortage of English-speaking staff. We understand the importance of effective communication for our guests, and we are actively working on improving language proficiency among our team members. Regarding the cleanliness of the rooms, we apologize for not meeting your expectations. We have briefed our housekeeping team. We also apologize for the food during your stay. Our culinary team is committed to providing a delightful dining experience, and we will review our processes to ensure a more consistent and enjoyable meal service for our guests.Your feedback is invaluable to us, and we want to assure you that your concerns are being taken seriously. We are committed to making the necessary improvements to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an improved and memorable stay.Best regards,Grand Istana Rama Hotel

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What did we like - The breakfast was great with lots of choices The room was awful, No window in the room was likened to a tiny box The shower was incorporated in the bath with no grab handles really unsafe for some The swimming pool is a disaster area, to get to the middle pool one has to straddle a below surface wall from the childrens pool with a rope with cork boyancy floats attached, to exit the pool one has to climb over the wall again getting tangled in the rope as there are no ladders available in the 1.3 mtr pool We enjoy alcohol mixers which are not available in the pool bar, so we brought our own small bottles of the drinks we enjoy, low and behold the barman of the pool insisted that we do not drink our mixers at the side of the pool in a quiet secluded spot, I stated that the bar cannot serve us with our favourit drinks, he told us to drink WATER, likened to a concentration camp, but thats ok we will never return
Stayed 4 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Mr. John,Warmest Greetings from Endlessly Happening Hotel!Thank you for taking the time to provide detailed feedback about your recent stay with us. We appreciate your comments as offer valuable insights that help us continually improve our services.Firstly, we are pleased to hear that you enjoyed the cleanliness of the hotel, as well as the quality of our staff and service. We take great pride in maintaining high standards in these areas to ensure a positive and comfortable experience for our guests.However, we are truly sorry to learn about the challenges you faced with some aspects of the property conditions and facilities. Your comments regarding the room and the safety concerns with the shower, the swimming pool area have been noted, regarding your experience at the pool bar, we apologize for any misunderstanding. We value our guests' preferences and understand the importance of flexibility. We will address this with our staff to ensure a more accommodating approach in the future.Thank you for choosing our hotel. We value your feedback and look forward to the possibility of serving you better in the future.Best regards,Grand Istana Rama Hotel

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 9 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Mr. David,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

8/10 Good

Sandra, Woy woy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad property grounds are lovely, staff great,just across fromm beach, not a lot of resurants or spas along strip,or markets, but very close to an upmarket shopping centre,just depends on what you are looking for,on a whole a good stay, thankyou
Stayed 4 nights in Nov 2023
Response from Management on 11 Dec,2023
Dear Mr. Sandra,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write such an amazing feedback following your recent stay with us.We are glad that you are really enjoyed stay here. We are glad that our team was able to provide you with excellent service. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel

10/10 Excellent

Daiki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯も美味しいし、ホスピタリティも高くおすすめです
Stayed 2 nights in Oct 2023
Response from Management - Grand Istana Rama Hotel on 2 Nov,2023
Dear Mr. Daiki Kanda, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real bad Wifi
Hotel is is fine, staff is nice, poolare is great. But when you provide an "insecure" internet with real low speed it's not ok for 2023. Internet got to be upgraded to secure as it is madness to use anything else. I had to buy E-Sim and use internet thru my phone. So if you are working this is not the place to go.
Stayed 9 nights in Oct 2023
Response from Management - Grand Istana Rama Hotel on 6 Nov,2023
Dear Mr. Alexander Nero, Warmest Greetings from Endlessly Happening Hotel!We appreciate your valuable feedback and thank you for choosing to stay with us at our hotel. Your opinion is essential to us, as it helps us continuously improve our services to meet the expectations of our guests.We are delighted to hear that you found our hotel, staff, and pool to be satisfactory. We take pride in providing a comfortable and enjoyable experience for all our guests.However, we apologize for the inconvenience you faced with our internet service during your stay. We recommended for your next stay to call our staff if you have internet problem. Our staff will be happy to assist you, because some of different gadget and E-sim. Because we found after thorougly checked our wifi is in full speed, and some users at the rooms surrounding are also find.Once again, thank you for your feedback. We hope that you would consider giving us another opportunity to provide you with a more enjoyable and seamless experience during your next visit.

10/10 Excellent

Angii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world Bali charm with wonderful, helpful staff & a great location. Great bang for your buck 👍
Stayed 28 nights in Sep 2023
Response from Management - Grand Istana Rama Hotel on 27 Oct,2023
Dear Ms. Angela Rotblat, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

8/10 Good

Valda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from Management - Grand Istana Rama Hotel on 19 Oct,2023
Dear Mr/s. Valda Miniter,Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Management - Grand Istana Rama Hotel on 30 Oct,2023
Dear Mr. Stephen Zanocco, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay for the price. Close to the beach and everything else. The second time we have stayed here. Will be back again. Staff are friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Management - Grand Istana Rama Hotel on 12 Oct,2023
Dear Mr. Jonathan Blamey, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and property for a super last minute trip
Stayed 6 nights in Jul 2023
Response from Management - Grand Istana Rama Hotel on 10 Oct,2023
Dear Ms. Kerry Livingstone, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort staff beautiful need more lounges around pool area
Stayed 7 nights in Sep 2023
Response from Management - Grand Istana Rama Hotel on 25 Sept,2023
Dear Ms. Carol Taylor, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 8 nights in Sep 2023
Response from Management - Grand Istana Rama Hotel on 20 Sept,2023
Dear Ms. Jennifer Hanks, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

8/10 Good

Ankit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Management - Grand Istana Rama Hotel on 18 Sept,2023
Dear Mr. Itika Walia, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.

10/10 Excellent

EMMA, San Mateo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1min walk to the mall and the beach. Spacious room, comfortable bed, very nice lobby with coffee shop and dining. Very nice resorts hotel.
Stayed 2 nights in Sep 2023
Response from Management - Grand Istana Rama Hotel on 12 Sept,2023
Dear Ms. Emma Harpster, Warmest Greetings from Endlessly Happening Hotel!Thank you for choosing to stay with us and taking your valuable time to review us.We are delighted to hear that you enjoyed your time with us and appreciate our great service that very helpful. There is nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience.Once again, thank you for your recent stay. All of us at Grand Istana Rama Hotel Kuta Bali is eagerly looking forward to welcoming you back soon.