2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Sheraton Bali Kuta Resort

5 out of 5
Sheraton Bali Kuta Resort
Jalan Pantai Kuta, Kuta, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 997 reviews" "
Rating 8 - Good. 297 out of 997 reviews" "
Rating 6 - Okay. 73 out of 997 reviews" "
Rating 4 - Poor. 31 out of 997 reviews" "
Rating 2 - Terrible. 17 out of 997 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Ashley Lai on 25 Apr,2024
Dear Sue, Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

nandlal sharma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much traffic around the property. Coffee not good
Stayed 7 nights in Apr 2024
Response from Ashley Lai on 25 Apr,2024
Dear nandlal sharma, Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
been to Bali about 45 times over the years and the water pressure in shower was the best I've ever had in Bali
Stayed 7 nights in Feb 2024
Response from Ashley Lai on 28 Feb,2024
Dear Robert, Thank you so much for your positive feedback and for taking the time to share your review. We look forward to welcoming you back to our resort.Sincerely,Ashley LaiGeneral Manager

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place if you want to stay in Kuta, I prefer what Seminyak has to offer.
Stayed 4 nights in Jan 2024
Response from Ashley Lai on 2 Feb,2024
Dear Sandra,Thank you for choosing to stay with us for your recent travels to Kuta. We're glad to hear that you were satisfied with your stay.Thank you for choosing the Sheraton Bali Kuta Resort for your stay, and we hope to see you again soon for many more unforgettable moments.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Todd, Byford

Stayed 5 nights in Jan 2024
Response from Ashley Lai - General Manager on 25 Jan,2024
Dear Todd,Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Abbey Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so friendly and amazing to us, it really made our trip so enjoyable! The food selection was amazing and there was so much variety. Bene had the most delicious Italian food The spa had a variety of treatments and each treatment I had was fantastic.
Stayed 5 nights in Jan 2024
Response from Ashley Lai, General Manager on 22 Jan,2024
Dear Abbey Grace,Thank you for taking the time to share your experience with us. We glad to hear that you are delighted with the warm welcome from our team. We look forward to welcoming you back to Sheraton Bali Kuta Resort for another memorable experience in the near future.Sincerely,Ashley Lai,General Manager

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing! From housekeeping, laundry, restaurants, room service and especially the lounge. The staff there was amazing! Anil and Ary are the best! They really care and it shows!
Stayed 7 nights in Jan 2024
Response from Ashley Lai - General Manager on 15 Jan,2024
Dear Candace, Thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bali Kuta Resort. Thank you for staying with us at Sheraton Bali Kuta Resort and we hope you choose to create more memories here whenever your travels bring you back to Kuta. \Sincerely, Ashley Lai General Manager

2/10 Terrible

dani

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly the property needs a renovation. I was very disappointed by the level of cleanliness and the room. We paid for a full ocean view room and we were initially given a partial. We had to explain to the staff the different room types that are described on Expedia and that we paid extra money for full ocean view. After a room change, the linen was old and the pillows had small stains. The shower floor had mould and the level of cleanliness was very poor. For the price we paid we were very disappointed.
Stayed 1 night in Jan 2024
Response from Ashley Lai - General Manager on 15 Jan,2024
Dear Dani,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience during your stay. Please be rest assured that we will share your feedback with our team as a way to improve your experience during your stay in the future. We hope you give us another chance in an effort to provide you a better stay experience in the future.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Anil was terrific
Stayed 1 night in Jan 2024
Response from Ashley Lai - General Manager on 8 Jan,2024
Dear Candace,Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Sung Woo, Skokie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ashley Lai - General Manager on 8 Jan,2024
Dear Sung Woo,Thank you so much for your review. We hope you’ll visit us again soon. Sincerely,Ashley LaiGeneral Manager

8/10 Good

Bijesh

Travelled with family
Liked: Cleanliness, staff & service
Not value for money.
Stayed 3 nights in Dec 2023
Response from Ashley Lai - General Manager on 3 Jan,2024
Dear Bijesh,Thank you for taking the time to provide your feedback and we look forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Ne

Travelled with family
Liked: Cleanliness, staff & service
Amazing friendly staff, every one was so warm and welcoming. The breakfast spread was so extensive, i think you will have to be an alien to not like something there. Every morning was slightly different. The serving staff was exceptional, i think i only remember one name i think she is Sri/Siti in the restaurant? The hotel is next to a shopping mall which is so convenient, but the surrounding streets are more chaotic and noisy
Stayed 2 nights in Dec 2023
Response from Ashley Lai - General Manager on 26 Dec,2023
Dear Ne,Thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bali Kuta Resort.Thank you for staying with us at Sheraton Bali Kuta Resort and we hope you choose to create more memories here whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager

4/10 Poor

Abdul

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not clean and the hot tub wasn’t working good as the water comes black. The light in the room was terrible. Otherwise, I love the area around the hotel.
Stayed 2 nights in Dec 2023
Response from Ashley Lai - General Manager on 26 Dec,2023
Dear Abdul,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience during your stay. Please be rest assured that we will share your feedback with our team as a way to improve your experience during your stay in the future. We hope you give us another chance in an effort to provide you a better stay experience in the future.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Maheswaran

Stayed 5 nights in Dec 2023
Response from Ashley Lai - General Manager on 26 Dec,2023
Dear Maheswaran,Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Inderjit

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT LOCATION
Stayed 3 nights in Nov 2023
Response from Ashley Lai - General Manager on 26 Dec,2023
Dear Inderjit,Thank you for taking the time to share your experience with us. We are delighted to hear that you had an amazing stay with us. We look forward to welcoming you back to Sheraton Bali Kuta Resort for another memorable experience in the near future.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, the buffet breakfast was great, staff were wonderful, they went above and beyond. Close to the shopping mall. Kids pool is very basic but they still had fun.
Stayed 9 nights in Nov 2023
Response from Ashley Lai - General Manager on 29 Nov,2023
Dear Jessica,Thank you for your review. It is a pleasure to have you stay with us during your recent visit to Bali. We look forward to welcoming you back at Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ashley Lai - General Manager on 22 Nov,2023
Dear Luke,Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Katharine

Stayed 8 nights in Oct 2023
Response from Ashley Lai - General Manager on 29 Nov,2023
Dear Katharine,Thank you for the 5-star review. Looking forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

6/10 Okay

Khalil

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ashley Lai - General Manager on 19 Oct,2023
Dear,Thank you for taking the time to provide your feedback and we look forward to welcoming you again soon.Sincerely,Ashley LaiGeneral Manager

8/10 Good

Hui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very convenient, nice staff, good service. Swimming pool a bit small, Street too busy.
Stayed 3 nights in Oct 2023
Response from Ashley Lai - General Manager on 19 Oct,2023
Dear Hui,Thank you so much for your positive feedback and for taking the time to post this review. We look forward to welcoming you back to our resort!Sincerely,Ashley LaiGeneral Manager

6/10 Okay

franziska

Stayed 5 nights in Sep 2023
Response from Ashley Lai - General Manager on 11 Oct,2023
Dear franziska,Thank you for staying with us! We hope you’ll visit us again soon. Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Abhay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to everything. Staff very helpful and humble. Great breakfast. Kids loved the activities in kids club. Highly recommended for families or couples.
Stayed 6 nights in Sep 2023
Response from Ashley Lai - General Manager on 19 Oct,2023
Dear Abhay,Thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bali Kuta Resort.Thank you for staying with us at Sheraton Bali Kuta Resort and we hope you choose to create more memories here whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Poonam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Sheraton from 17 Sep to 22 Sep23. Best Beach facing hotel with best STAFF.Very clean rooms and best room service. You can’t ask anything better than THIS HOTEL. Only drawback is -THERE IS NOTHING MUCH IN BREAKFAST FOR INDIAN VEGETARIANS SO YOU HAVE TO REQUEST THE CHEF AND THEY PRODUCE. BEST FOR NON VEGS.
Stayed 5 nights in Sep 2023
Response from Ashley Lai - General Manager on 11 Oct,2023
Dear Poonam,Thank you for choosing to stay with us for your recent travels to Kuta. We're glad to hear that you were satisfied with your stay. Our team at the restaurant are always happy to assist you should you have any dietary concerns.Thank you for choosing the Sheraton Bali Kuta Resort for your stay, and we hope to see you again soon for many more unforgettable moments.Sincerely,Ashley LaiGeneral Manager

8/10 Good

Sajveer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Sep 2023
Response from Ashley Lai - General Manager on 11 Oct,2023
Dear Sajveer,Thank you for your review. It is a pleasure to have you stay with us during your recent visit to Bali. We look forward to welcoming you back at Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Irene

Stayed 3 nights in Sep 2023
Response from Ashley Lai - General Manager on 11 Oct,2023
Dear Irene,Thank you for your recent stay with us and for sharing your feedback. We look forward to welcoming you back in the nearest future.Sincerely,Ashley LaiGeneral Manager

8/10 Good

Yonggeun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel!
This hotel has a very good location. Service is good, but be aware that the tap water in the kuta area is not clean.
Stayed 2 nights in Sep 2023
Response from Ashley Lai - General Manager on 11 Oct,2023
Dear Yonggeun,Thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bali Kuta Resort. Please be rest assured that we will share your feedback with our team as a way to improve your experience during your stay in the future.We hope you choose to create more memories here whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

DEEPAK

Stayed 5 nights in Sep 2023
Response from Ashley Lai - General Manager on 11 Oct,2023
Dear DEEPAK,Thank you for taking the time to provide your feedback and we look forward to welcoming you again soon!Sincerely,Ashley LaiGeneral Manager

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Good place as it’s near kuta beach and lots of shops .
Stayed 5 nights in Aug 2023
Response from Ashley Lai - General Manager on 5 Sept,2023
Dear Mohamed,Thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bali Kuta Resort.Thank you for staying with us at Sheraton Bali Kuta Resort and we hope you choose to create more memories here whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

MOAMMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Ashley Lai - General Manager on 22 Aug,2023
Dear MOAMMED,Thank you for taking the time to share your experience with us. We are delighted to hear that you had an amazing stay with us. We look forward to welcoming you back to Sheraton Bali Kuta Resort for another memorable experience in the near future.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Waleed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Ashley Lai - General Manager on 22 Aug,2023
Dear Waleed,Thank you for sharing your review. We hope to see you again at Sheraton Bali Kuta Resort for many more memorable more memories to come.Sincerely,Ashley LaiGeneral Manager

6/10 Okay

Fraser

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from Ashley Lai - General Manager on 5 Sept,2023
Dear Fraser,Thank you for sharing your review. We hope to see you again at Sheraton Bali Kuta Resort for many more memorable more memories to come.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Jacquelyn

Stayed 1 night in Jul 2023
Response from Ashley Lai - General Manager on 4 Aug,2023
Dear Jacquelyn,Thank you for taking the time to provide your feedback and we look forward to welcoming you again soon!Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

SUNGSOO

Liked: Amenities
Perfect stay for me
Stayed 1 night in Jul 2023
Response from Ashley Lai - General Manager on 4 Aug,2023
Dear SUNGSOO,Thank you for sharing your review during your stay with us at the Sheraton Bali Kuta Resort and we hope you choose to create more memories here whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Suzie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Sheraton offered best breakfast spread I have seen. The staff also take table orders so you don’t line up for eggs/pancakes… the smell of sewage in some parts is awful especially the gym…housekeeping was amazing as well
Stayed 4 nights in Jul 2023
Response from Ashley Lai - General Manager on 19 Jul,2023
Dear Suzie,Thank you for your review. We appreciate your positive feedback about our breakfast spread and the attentive table service provided by our staff. We apologize for any inconvenience caused by the smell of sewage in certain areas, including the gym. We'll investigate and address this issue promptly. We're also glad to hear that our housekeeping team provided excellent service during your stay. We hope to welcome you back in the future for another enjoyable experience.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
The best service I have ever experienced. Treated like royalty,
Stayed 3 nights in Jul 2023
Response from Ashley Lai - General Manager on 19 Jul,2023
Dear Rebecca,Thank you for your review. It is a pleasure to have you stay with us during your recent visit to Bali. We look forward to welcoming you back at Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Lorelie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We really like to stay here at Sheraton. They took care of us during our stay. They even set-up a birthday decoration, cake and extra bed for our kid. If we are going back again to Bali, we will stay again at this Sheraton Hotel. We really enjoy our stay and easy access to the beach and shopping area.
Stayed 1 night in Jul 2023
Response from Ashley Lai - General Manager on 19 Jul,2023
Dear Lorelie,Thank you for choosing to stay with us for your recent travels to Kuta and for taking the time to share with us the memorable highlights during your lovely stay here at Sheraton Bali Kuta Resort.It was truly a pleasure to serve you. We are happy to hear that you are satisfied with your overall stay, especially hearing you are happy with the birthday set-up we have prepared for you.We hope your beautiful memories last a lifetime, and we all look forward to welcoming you back to your home here at Sheraton Bali Kuta Resort on your next trip to Bali.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Zuhair

Stayed 3 nights in Jun 2023
Response from Ashley Lai - General Manager on 19 Jul,2023
Dear Zuhair,We hope you enjoy your stay with Sheraton Bali Kuta Resort, and we truly appreciate the 5 star-review. We look forward to welcoming you again soon!Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

HATIM, Clermont

Stayed 4 nights in Jun 2023
Response from Ashley Lai - General Manager on 26 Jul,2023
Dear Hatim,Thank you for your review. It is a pleasure to have you stay with us during your recent visit to Bali. We look forward to welcoming you back at Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

6/10 Okay

Nivedith

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not luxurious - A good 4 star.
The hotel is across the road from the beach. NOT on the beach or with a private beach. It’s kinda dated. The room we were in - didn’t have proper hot water for a shower or in the tub throughout our stay. The person came once to fix and said that’s the best we can do. Their room service menu is a complete disaster. No other way to say it. We ordered food - there was vomiting and all that comes with it. They however went out of their way to try and fix it. Breakfast buffet is amazing. Great food and choice of menu. The staff and service is overall is excellent. Especially the coffee shop and breakfast. When you brush your teeth or wash your face or have a shower - the water is salty. Heaven knows why. It’s an okay hotel. The Sheraton brand keeps it going - but nothing truly world class or luxurious. Well connected in Kuta and has a mall right next door. Also, some of the areas in the hotel smell like they are close to an open sewage line and stink badly. (Staircase connecting hotel to UNI GLOW & far side of swimming pool.
Stayed 5 nights in Jun 2023
Response from Ashley Lai - General Manager on 30 Jun,2023
Dear Nivedith,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest review and apologize for any inconveniences you experienced during your stay. We are sorry to hear about the issue you encountered with the hot water in your room. Our team did their best to address the problem, and we apologize if their efforts fell short of resolving the issue to your satisfaction. We will certainly look into this matter further to ensure a better experience for our future guests.We are disappointed to learn that your experience with our room service menu was not up to par. We sincerely apologize for the inconvenience caused. We appreciate your recognition of our efforts to rectify the situation and assure you that we take your feedback seriously.On a positive note, we're delighted to hear that you enjoyed our breakfast buffet with its wide variety of delicious food options. We're proud of our staff's commitment to providing excellent service, and your kind words regarding our coffee and breakfast are greatly appreciated.Once again, thank you for sharing your thoughts, as your feedback is invaluable in our continuous efforts to improve. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Ashley LaiGeneral Manager

10/10 Excellent

Stacy, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice centrally located along Kuta beach. Rooms very nice, staff is amazingly helpful and kind. Everything very clean. The breakfast was next level! Highly recommend!!
Stayed 2 nights in May 2023
Response from Ashley Lai - General Manager on 24 May,2023
Dear Stacy,Thank you for taking the time to leave a review of your stay at Sheraton Bali Kuta Resort. We are thrilled to hear that you had an enjoyable stay with us, and we appreciate your feedback.We hope to have the pleasure of welcoming you back to our resort in the near future for another unforgettable experience.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

GEORGE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a first class hotel with a great staff on the beach n the food is awesome
Stayed 2 nights in May 2023
Response from Ashley Lai - General Manager on 24 May,2023
Dear George,Thank you for taking the time to share your experience at Sheraton Bali Kuta Resort. We are grateful for your feedback and delighted to know that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to our resort for another memorable experience.Sincerely,Ashley LaiGeneral Manager

8/10 Good

DUK SANG

Stayed 3 nights in Apr 2023
Response from Ashley Lai - General Manager on 5 May,2023
Dear DUK SANG,Thank you for your review. It is a pleasure to have you stay with us during your recent visit to Bali. We look forward to welcome you back at Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

8/10 Good

xufeng

Travelled with family and small children
Liked: Cleanliness, staff & service
location is great
Stayed 5 nights in Apr 2023
Response from Ashley Lai - General Manager on 1 May,2023
Dear Xufeng,Thank you for choosing to stay with us for your recent travels to Kuta. We're glad that you were satisfied with your stay.We look forward to welcoming you back to Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

8/10 Good

g brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor entrance to otherwise good hotel
The main issue of hotel is location at top of shopping centre - this lobby is 4th floor at back with unacceptable entrance from street or shopping centre - enter via one section of shopping centre . after security of centre requiring stairs and security of hotel one needs climb further ling staircase to second floor then walk long corridor and then take elevation to floor 4 - so impossible with bags on foot - taxi missed street sign as cannot see hotel - drove through underground parking lot and street at back to second floor to let off bags - my entry to my room was through to another hall to elevator - later shown by kind staff secret exit and entrance for quests with room keys through elevator to 1st floor ballroom and halls - aside from poor entrance - once get to room it’s decent as is service and pool and breakfast was very good -
Stayed 2 nights in Apr 2023
Response from Ashley Lai - General Manager on 19 Apr,2023
Dear G Brian,We would like to thank you for taking the time to share your valuable feedback on your recent stay at Sheraton Bali Kuta Resort.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your constructive feedback about your experience has been shared to the immediate attention of our relevant department heads for review and improvement.Our purpose is, and will always be, to deliver a memorable service to each and every guest in our hotel, please rest assured that we do not intend to make you feel otherwise.We hope you will choose to stay with us again and we look forward to welcoming you back in an effort to provide you the level of service you expect from Sheraton Bali Kuta Resort.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Nashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay!
Exceptional service from hotel and restaurant staff. Amazing buffet breakfast. Great location attached to beachwalk shopping mall. Highly recommend.
Stayed 2 nights in Mar 2023
Response from Ashley Lai - General Manager on 4 Apr,2023
Dear Nashant,We'd like to express our gratitude for sharing your most memorable moments from your recent stay at the Sheraton Bali Kuta Resort with us. We are delighted to learn that you enjoyed a delectable breakfast during your stay with us and that you're satisfied with our associates friendly hospitality, they will be delighted to hear that you are satisfied with their service. We look forward to welcoming you again to stay with us whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I booked this reservation for a couple days and within the hour I had to cancel it due to an emergency and I couldn’t contact the hotel for almost 4 days. The Expedia staff and the hotel totally screwed me over. They didn’t take the time to listen to me or my situation and charged me. No questions asked. You should leave Expedia now and book directly with the hotel. Save yourself.
Stayed 3 nights in Mar 2023

10/10 Excellent

Nur Amalia Binte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was my first trip to bali with my family and mum and we had a wonderful experience staying at Sheraton Bali Kuta Resort. The view was breathtakingly gorgeous as Kuta Beach was just across the hotel. (We took 2 rooms with the ocean view by the way) . We were welcomed with a nice ginger flavoured drink while waiting to check-in. I requested them to do up a mini birthday decorations for one of the rooms to surprise my mum since it was her birthday, and my mum was delighted with the surprise ( a small cake, together with the birthday banner, flower arrangement and a birthday towel cake shaped). Breakfast at daily social was also good with good mixture of local, western and indian varieties. The staff were all friendly and helpful (especially Didi from Daily Social who gave my children bead bracelet with their letter initial) which made our trip so wonderful. Lastly, location is also great as it is located near beachwalk mall and cafes, so convenient. Highly recommended.
Stayed 3 nights in Mar 2023
Response from Ashley Lai - General Manager on 4 Apr,2023
Dear Nur Amalia Binte,We want to express our gratitude for choosing to stay with us here at Sheraton Bali Kuta Resort for your recent travels to Kuta and for taking the time to share with us the memorable highlights during your lovely stay.We are delighted to hear that you are satisfied with your overall time with us, it was a truly a pleasure to serve you. We're glad to hear you enjoyed your room and that you enjoyed the breakfast options available at Daily Social. Receiving compliments on our team always brings us great joy, so thank you for recognizing their service, it will motivate them to bring the best hospitality to all of our guests. We will pass along your compliments with Didi. He will be very happy to hear that his genuine hospitality and service during your stay made a memorable impression on you.It is always a delight to hear that you had a memorable stay with us, and we look forward to having you stay again with us in the future.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Fantastic buffet breakfast, a lot of different choices.
Stayed 1 night in Feb 2023
Response from Ashley Lai - General Manager on 9 Mar,2023
Dear valued guest,Thank you for taking the time to share your stay experience with us. We are delighted to hear that had a fantastic breakfast experience with us.We look forward to welcoming you back to Sheraton Bali Kuta Resort for another memorable experience in the near future.Sincerely,Ashley LaiGeneral Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Need to fix the lack of hot water. Staff excellent. Breakfast buffet amazing
Stayed 1 night in Feb 2023
Response from Ashley Lai - General Manager on 9 Mar,2023
Dear Michael,Thank you for taking the time to share your experience at Sheraton Bali Kuta Resort. We are grateful for your feedback and delighted to know that you enjoyed your stay and breakfast with us.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We hope to have the pleasure of welcoming you back to our resort for another memorable experience.Sincerely,Ashley LaiGeneral Manager

10/10 Excellent

Anita Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely welcoming and friendly. Guest facilities were excellent (pool/gym/day spa) Hotel location was close to everything and walking distance to street stalls, beaches, nightclubs, high end shopping complex and numerous restaurants. We loved our stay and will be back!
Stayed 7 nights in Feb 2023
Response from Ashley Lai - General Manager on 9 Mar,2023
Dear Anita Karina,Thank you for taking the time to share your experience at Sheraton Bali Kuta Resort. We are grateful for your feedback and delighted to know that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to our resort for another memorable experience.Sincerely,Ashley LaiGeneral Manager