Seasonal outdoor pool, lifeguards on site

Reviews of Dorsett Tsuen Wan, Hong Kong

4 out of 5
Dorsett Tsuen Wan, Hong Kong
28 Kin Chuen Street, Kwai Chung, Kwai Chung

Reviews

8.0

Very good

Rating 10 - Excellent. 302 out of 1003 reviews" "
Rating 8 - Good. 447 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Baron, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property felt new and was well maintained. Nicely decorated and clean rooms. Swimming pool was very nice, and gym appeared adequate. About a 10 minute walk to the Tai Wo Hau MTR station (which is about a 25 minutes from Tsim Shah Tsui station). Many restaurants within a 5-10 minute walking distance. Hotel also offers a shuttle service to nearby mall with MTR. I will definitely stay at this hotel again. Prices are more reasonable.
Stayed 1 night in Apr 2024
Response from Ide Leung, General Manager on 2 May,2024
Dear Baron, It was a pleasure having you as our guest at the Dorsett Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Moreover, much appreciated your compliments to our contemporary facilities include GYM and outdoor swimming pool. Your feedback is much appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

Kin Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Apr 2024
Response from Ide Leung, General Manager on 24 Apr,2024
Dear Kin Ming, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

10/10 Excellent

Dan

Stayed 2 nights in Apr 2024
Response from Ide Leung, General Manager on 24 Apr,2024
Dear Dan, Thank you for rating us! Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

10/10 Excellent

Arissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Ide Leung, General Manager on 24 Apr,2024
Dear Arissa, Thank you for rating us! Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Nice staff.
Stayed 1 night in Apr 2024
Response from Ide Leung, General Manager on 8 Apr,2024
Dear Jean, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our room cleanliness as well as attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

10/10 Excellent

Byambadorj

Liked: Cleanliness, staff & service, property conditions & facilities
Normal
Stayed 2 nights in Mar 2024
Response from Ide Leung General Manager on 20 Mar,2024
Dear Byambadorj , We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

10/10 Excellent

SHEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close to MTR
Stayed 2 nights in Mar 2024
Response from Ide Leung General Manager on 20 Mar,2024
Dear SHEUNG, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and shopping malls and MTR stations (Kwai Fong / Tsuen Wan West) facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

10/10 Excellent

Sze Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ide Leung General Manager on 11 Mar,2024
Thank you for rating us! Your feedback is much appreciated, and we look forward to welcoming you back soon!

4/10 Poor

Phoung

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property very old and my room was no heat very dippsappoint
Stayed 12 nights in Jan 2024
Response from Ide Leung General Manager on 7 Feb,2024
Dear Phoung, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with maintenance and got cold in room. We provide blanket and warmer on request. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

10/10 Excellent

Wai Leong, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has in house laundry and drying machines that are useful to those who travel light. The bus shuttle runs on time and good to use for both check in and out purposes. Bring along a neck pillow as two stacked hotel pillows are not enough for a firm night sleep. I chose not to have the breakfast option as one may not need it that frequently.
Stayed 6 nights in Dec 2023
Response from Ide Leung General Manager on 29 Jan,2024
Dear Wai Leong,Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong. Much appreciated your compliments to our contemporary facilities include 24-hours Self-Service Laundry Room as well as FREE in-town shuttle bus services. For the issue on pillow, it has been addressed to concerned departments to review and improvement. Your feedback is much appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

Sheung

Stayed 1 night in Jan 2024
Response from Ide Leung General Manager on 29 Jan,2024
Dear Sheung, Thank you for rating us. We look forward to hearing from you again soon!

10/10 Excellent

Eden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Ide Leung General Manager on 10 Jan,2024
Dear Eden, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our helpful and friendly staff. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

4/10 Poor

Yin-Tak

Disliked: Amenities
I booked a 1 queen bed but gave me 2 single bed combinee in one. This is unbelievable .......no next time.
Stayed 3 nights in Dec 2023
Response from Ide Leung General Manager on 2 Jan,2024
Dear Yin-Tak, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room arrangement as it is subject to room availability. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

10/10 Excellent

SHEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ide Leung General Manager on 28 Dec,2023
Dear SHEUNG, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

SHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ide Leung General Manager on 28 Dec,2023
Dear SHEUNG, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

10/10 Excellent

Maricel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff are quite helpful and pleasant. Great restaurant on site. Loved everything.
Stayed 2 nights in Nov 2023
Response from Ide Leung General Manager on 5 Dec,2023
Dear Maricel,We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our helpful and friendly staff as well as attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

10/10 Excellent

CHIN PANG

Liked: Cleanliness, staff & service, property conditions & facilities
I like the provision of smart water in particular. It is very environment and user friendly. The location is highly accessible to MTR and bus stations by within acceptable walking distance. The room is tidy and clean far beyond my expectation. Thus, i highly recommended
Stayed 6 nights in Nov 2023
Response from Ide Leung General Manager on 5 Dec,2023
Dear CHIN PANG, It was a pleasure having you as our guest at the Dorsett Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with Smart Water Station, friendly staff as well as convenient location. As hotel's green policy, smart water station is installed on every guest floor to replace plastic bottle. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Ide Leung General Manager on 5 Dec,2023
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ide Leung General Manager on 5 Dec,2023
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

TING TING

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Ide Leung General Manager on 19 Oct,2023
Dear TING TING, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an alright stay, the walk to the train was easy to find and not too far (about 7 min). The check-in time however, is much too late, 2PM. I travelled for 24 hours straight, arrived at 6AM, and they could not make any exception to let me in. I understand rules are rules but it was very disheartening to wait an additional 8 hours after being awake that long.
Stayed 9 nights in Sep 2023
Response from Ide Leung General Manager on 4 Oct,2023
Dear Hannah, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with check in arrangement. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

6/10 Okay

matt

Travelled with partner
Liked: Staff & service
I had a few issues with my room but i was impressed by how the hotel manager took care of me.
Stayed 7 nights in Sep 2023
Response from Ide Leung General Manager on 26 Sept,2023
Dear Matt, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our attentive service. Your appreciations will lead us to success and do it better in the future.

2/10 Terrible

Fengyi

Stayed 2 nights in Jul 2023
Response from Ide Leung General Manager on 19 Sept,2023
Dear Fengyi, Thank you for rating us! Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at this property… as an American tourist it was safe, friendly, clean!! I recommend this hotel for anyone traveling alone, or with family!!
Stayed 6 nights in Jun 2023
Response from Ide Leung General Manager on 3 Jul,2023
Dear Meredith, It was a pleasure having you as our guest at the Dorsett Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with our friendly & helpful staff as well as cleanliness. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is not ideal for tourist
Everything has been good except the location of the hotel. It is in an industrial area, a bit away from subway station and restaurants. There is a Chinese restaurant and a cafe in the hotel though but in terms of other eateries, you need to either take the hotel shuttle or taxi to get to. It was OK since we signed up for breakfast with hotel.
Stayed 6 nights in May 2023
Response from Ide Leung General Manager on 12 Jun,2023
Dear Janice, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! Much appreciated your compliments to our western and chinese restaurant. However, we are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and THREE shopping malls and MTR stations (Kwai Fong / Tsuen Wan West / Tsuen Wan) facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction

8/10 Good

Loreal

Stayed 4 nights in May 2023
Response from Ide Leung General Manager on 7 Jun,2023
Dear Loreal, Thank you for rating us! Your feedback is much appreciated, and we look forward to welcoming you back soon!

6/10 Okay

Wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don't like transportation, not easily accessible to public transportation
Stayed 5 nights in May 2023
Response from Ide Leung General Manager on 22 May,2023
Dear Wai,Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and THREE shopping malls and MTR stations (Kwai Fong / Tsuen Wan West / Tsuen Wan) facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Ken

Stayed 1 night in May 2023
Response from Ide Leung General Manager on 7 Jun,2023
Dear Ken, Thank you for rating us! Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

lai sim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet area but not close to MTR
Stayed 15 nights in Apr 2023
Response from Ide Leung General Manager on 8 May,2023
Dear lai sim, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and THREE shopping malls and MTR stations (Kwai Fong / Tsuen Wan West / Tsuen Wan) facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Suda, Rio Vista

Liked: Cleanliness, staff & service, property conditions & facilities
The staff have good responses for my complaints
Stayed 6 nights in Mar 2023
Response from Ide Leung General Manager on 31 Mar,2023
Dear Suda, Thank you for staying in Dorsett Tsuen Wan, Hong Kong! Much appreciated your compliments on courtesy service. Your feedback is much appreciated, and we look forward to welcoming you back soon!

4/10 Poor

CHARLES

Stayed 1 night in Mar 2023
Response from Ide Leung General Manager on 31 Mar,2023
Dear Charles, Thank you for rating us! Your feedback is much appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

Raymond Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything okay
Stayed 11 nights in Mar 2023
Response from Ide Leung General Manager on 27 Mar,2023
Dear Raymond, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

8/10 Good

Eva Pikyuk Yu

Stayed 17 nights in Jan 2023
Response from Ide Leung General Manager on 27 Mar,2023
Dear Eva, Thank you for rating us! Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Kiu-Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaningness of the entire room.
Response from Ide Leung General Manager on 13 Jan,2023
Dear Kiu-Chi, It was a pleasure having you as our guest at the Dorsett Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with our room cleanliness. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Joey Chi Keung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location not close to public transportation. very limited resturants around.. the Hotel located in the industrial area.
Response from DTW on 28 Dec,2022
Dear JoeyThanks for your reviews. For the convenience of guests who stayed with us, we offer frequent shuttle service or you can find the local restaurant nearby hotel.We look forward to welcoming you back soon! Warmest regards,Ide LeungGeneral Manager

8/10 Good

bo

Liked: Cleanliness, property conditions & facilities
Free bottle water, all things working properly in the room. Space larger than expected. Industrial zone. Budget restaurant is limited. But a community shopping center is not far by walking.
Response from Ide Leung General Manager on 6 Dec,2022
Dear Bo,We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our spacious room and convenient location. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean and the view of the hotel is also good
Stayed 14 nights in Dec 2020
Response from Hotel Manager - Man Ieong on 19 Jan,2021
Dear guest, thank you very much for choosing Dorsett Tsuen Wan and for taking the time to share your feedback about your recent stay with us. Glad to receive your positive comment. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Man Ieong, Hotel Manag

8/10 Good

SO CHING

Stayed 14 nights in Nov 2020
Response from Hotel Manager - Man Ieong on 29 Dec,2020
Thank you for rating us!

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Hotel Manager - Man Ieong on 4 Dec,2020
Thanks for your rating!

10/10 Excellent

HOI LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Hotel Manager - Man Ieong on 1 Dec,2020
Thanks for rating us!

8/10 Good

Ramandip

Stayed 2 nights in Aug 2020
Response from Hotel Manager - Man Ieong on 25 Aug,2020
Thank you for rating us!

10/10 Excellent

Tomaze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Hotel Manager - Man Ieong on 17 Aug,2020
Thank you for rating us!

10/10 Excellent

TIM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ac in my room didn’t work properly, either too cold or hot
Stayed 13 nights in May 2020
Response from Hotel Manager - Man Ieong on 8 Jun,2020
Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room air- conditioner. We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Hotel Manager - Man Ieong on 5 Jun,2020
Thank you for rating us!

2/10 Terrible

LUIS ALBERTO

Stayed 1 night in May 2020
Response from Hotel Manager - Man Ieong on 5 Jun,2020
Thank you for rating us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Good quality, bed is too soft, staff is nice and friendly
Stayed 1 night in Apr 2020
Response from Man Ieong, Hotel Manager on 24 Apr,2020
Dear guest, thank you very much for choosing Dorsett Tsuen Wan and for taking the time to share your feedback about your recent stay with us. Glad to receive your positive comments. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Man Ieong, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Man Ieong, Hotel Manager on 16 Apr,2020
尊敬的Anonymous,感謝閣下為香港荃灣帝盛酒店給予好評。我們再次感謝閣下入住,期待在不久的將來能夠再為您服務。謝謝!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2020
Response from Man Ieong, Hotel Manager on 14 Apr,2020
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Choi Yin Karen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything is fine, staff polite
Stayed 13 nights in Mar 2020
Response from Man Ieong, Hotel Manager on 14 Apr,2020
Dear Choi Yin Karen, Thank you for staying in Dorsett Tsuen Wan, Hong Kong. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

8/10 Good

Tsz Him

Stayed 15 nights in Mar 2020
Response from Hotel Manager - Man Ieong on 25 May,2020
Thank you for rating us!