I was charged twice for my stay - when I emailed them inquiring over the transaction, they refunded PART of it, but not all. They subsequently ignored all my attempts of contact.
Overall, the hotel was not worth this hassle. It is not that close to Segovia (35 min. walk to Aqueduct), wifi did not work in my room, cleanliness was not amazing. The proximity to a couple of grocery stores was nice, but did not make up for this issues.