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"The first time I stayed there the front desk was busier, but staff stayed positive, polite and courteous even though they were so busy. They let us know within minutes that our room was ok and we could leave. However, the second time we stayed the front desk clerk told us to wait 5 minutes while our room was checked, about 15 to 20 minutes later I walked up to the front desk clerk to inquire as about the room being checked and he stayed that yes it was ok to leave. While I waited I noticed the 2 front desk clerk’s joking around and maybe this is why they didn’t notify me that the room had been checked. This was on Sept 12 2025. "

"Everyone is helpful (hotel staffs)"

"My family and I stay here every time we are in Manila. Great location near SM Makati Mall and Glorietta, friendliest staff, and great buffet breakfast. "

"Friendly staff. Bar and the pastry shop has lots of choices, pastry, cakes and chocolates are delicious. Welcoming atmosphere! "

"The space and the cleanliness. "

"Great hotel, staff was great "

"Luxurious 5 Star Hotel. World Class service. Excellent amenities. Outstanding, professional and competent staff. Best location in Manila for shopping and business. "

"Nice hotel with very friendly and accommodating staff. Close to shopping but in front of a busy street. "