Lake Anna

I am disappointed that Expedia would have this location of LaQuinta listed. I will not trust Expedia's recommendations again. 1. Front desk employee told us the there was NO ROOM SERVICE.- if you want clean linen, you have to exchange the dirty linen at the front desk. Also NO TRASH COLLECTION in the rooms. You take your own trash out and most people sat the trash out in the hallways. 2. Furniture stained, dirty, and broken,( fabric couch torn, shades had staples holding it together, desk chair back broken) 3. Carpet old and worn 4. Ice machine on level 3 broken, had to travel to 6 floor 5. Musty ordor in hotel room and hallway. It was masked by air freshner. Would have stayed two additional days if accommodations were better. Glad to go home. Disappointed in Expedia and La Quinta. I DID NOT get what I paid for. I am willing to pay full price for quality lodging. Hire regional staff to inspect hotels.

Exceptionally beautiful property and exceptional customer service. Graciously accommodated a change in plans, excellent communication throughout, friendly welcome and went the extra mile in all ways to make our very quick trip memorable!