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Rating 10 - Excellent. 30 out of 100 reviews" "
10 - Excellent
30
Rating 8 - Good. 27 out of 100 reviews" "
8 - Good
27
Rating 6 - Okay. 26 out of 100 reviews" "
6 - Okay
26
Rating 4 - Poor. 8 out of 100 reviews" "
4 - Poor
8
Rating 2 - Terrible. 9 out of 100 reviews" "
2 - Terrible
9
7.0/10
Cleanliness
7.8/10
Staff & service
7.4/10
Amenities
6.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Sonia
Travelled with family, Travelled with family and small children
12 Apr,2024
Liked: Amenities
We are happy to have a comments because they let us check in earlier than normal and we didn’t expect the free transport from cebu airport to the ace penzionne.food are absolutely delicious staff are friendly i can guarantee and spread the words to my friends and relatives to stay at ace penzionne.
Good day Mam Lourdes , thank you so much for your time and effort, for giving us feedback. we always want you to feel comfortable all the time you will stay in our Hotel.
Close to airport, across from Mall and eateries. Always practical and clean.
Frans
Stayed 1 night in Aug 2019
10/10 Excellent
Verified traveller
30 Jul,2019
Verified traveller
Stayed 2 nights in Jul 2019
6/10 Okay
Sunset, USA
29 Jun,2019
Liked: Staff & service
Its bare bones motel. The AC was blowing a funky smell.
I prepaid nonrefundable, but I took the loss and went to a more expensive hotel down the street.
Very convenient to Gaisano Mall.
Air-conditioned in the room was excellent.
Internet not working.
I saw some cockroaches in the bathroom and under the desk.
Property was ok for the price we paid. We didn’t like that the cafe they have upstairs was a bit overpriced and when we asked for some things on the menu, they didn’t Have them, it wasn’t just a couple. They were out of at least 5 things on the menu we tried ordering.
Mall and McDonalds is across the street---great money changer in the mall
Gord
Stayed 2 nights in Nov 2018
6/10 Okay
Verified traveller
10 Oct,2018
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Need to focus to remove cockroaches, the room we stayed have few especially in the washroom area.
Verified traveller
Stayed 1 night in Oct 2018
8/10 Good
Sherly, Australia
7 Oct,2018
Liked: Staff & service, room comfort
Room is spacious and clean. High ceiling which gives more comfort. Aircon is new. Good value for money and close to everything.
Sherly
Stayed 1 night in Oct 2018
8/10 Good
Verified traveller
16 Aug,2018
Liked: Staff & service
The hotel is very close to the airport. Perfect for before a flight. Setup is basic, but functional. Roof top bar is fine, with view of the city. It was not crowded when I went at 8:30 PM. There is a shopping mall across street.
My stay was close to cebu main shopping center,just across the road was a big shopping malls free wifi and the room was clean and tidy,a free pick up from airport which is handy just ring in a head to save time
Thomas
Stayed 4 nights in Jul 2018
8/10 Good
Frans
27 Jul,2018
Liked: Cleanliness, staff & service
Good and close to airport entrance.
Predictable as we stay here more often. Good location, as Mall is across the road and airport entrance is less than 10 minutes by cab. Comfortable bed, acceptable wash room, good hot water and efficient air-conditioning. WiFi is very weak inside room, better in lobby.
Would be nice to find good chairs in the room and enough coat hangers. Now we still have to ask for those.
We check in an toilet not working. Get that fixed, an later that night we have to have a cold shower cause hot water not working. Fitted sheet on king bed right, but too sheet a single turned sideways. Cockroaches in room. Fridge not turned on. Only soap in roon. No kettle or coffe or cups. Third day we checked out early because the tv stopped working. No refund offered. Went to another hotel. Very unimpressed for price. Look elsewhere.
Great to have the shuttle service from the airport
Good staff. The driver had to wait a while thanks to flight delays but all ok. Room seemed clean but 2 mins before lights out a little roach walked past my leg. Disturbing. One thing I hate is when I ask a question the person answer me rather than my partner though I appreciate she is the Filipina.
Dear Umakaanthan
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments, Were in our customer service and ongoing upgrades right know We look forward to seeing you on your next trip
Best Regards,
MARLYN Guest Service Manager
6/10 Okay
Brian
4 Oct,2017
Hotel near airport
If you need a budget hotel close to Mactan/Cebu airport, Philippines This hotel will fit the bill .
Will stay again, excellent staff, free shuttle to the airport is a big plus. Can not beat the value for the price. Location is convenient on the main road but quiet...
Good location across from Gaisano mall, lots of taxis and jeeps available on the main street. Lots of food options. Clean room. Wifi not so good, would connect but no internet often, which was very frustrating. The wifi issue is an easy fix, if they fix the wifi, the hotel would be great.
Very friendly and helpful staff. Beautiful, huge room. It is older, but was quality built and still shows well. Wifi was weak. That is my only criticism. We were at the far end of the hall. It worked well in the hall, so we were far from the unit.
Good experience but the nternet get lost often needs to renew repeater for wifi
Noisy becuse in front of main street but front of big mall. Staff is nice and other problem are the showers are a little tight and kinda weird design, but i think based on price is ok