Outdoor pool
Check availability

Reviews of Vista Mar Beach Resort and Country Club

3 out of 5
Vista Mar Beach Resort and Country Club
Dap Dap Mactan, Lapu-Lapu, Cebu

Reviews

6.6
Rating 10 - Excellent. 6 out of 61 reviews" "
Rating 8 - Good. 22 out of 61 reviews" "
Rating 6 - Okay. 19 out of 61 reviews" "
Rating 4 - Poor. 8 out of 61 reviews" "
Rating 2 - Terrible. 6 out of 61 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great getaway
Very nice and clean, very friendly staff and view was fantastic
Stayed 3 nights in Feb 2020
Response from Vista Mar on 4 Mar,2020
Good Day Sir, We appreciated your feedback. Hope we can see you again to your next trip. Thank you very much.

6/10 Okay

Roland

Travelled with family
Liked: Staff & service, room comfort
Fault & mishaps
The hotel is quite old & need renovation
Electric plug is not intact
Plug has a hole
Toiletry holders is cracked
Dirt behind the door
Stayed 1 night in Dec 2019

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
times are changing
the people are nice ....i was charged 1500 pesos extra person ....the last 3 times i was not ....i tip very well it cost the employees
Stayed 2 nights in Jun 2019
Response from Vista Mar on 10 Jul,2019
Hi Sir Good Afternoon! Regarding for the extra person sir, we do have a charge for that because our room is good for 2 adults and 2kids below 12 years old. If you have visitor/s sir our visiting time is until 10:00 PM only, extended hours will be charge as a extra person/night. Thank you for choosing Vista Mar as your relaxation state. See you again!

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from VBRACC on 21 Jun,2019
Dear Ms. Myrna. Thank you for giving us a perfect rating. I’m looking forward to seeing you again on your next vacation.

10/10 Excellent

TARIQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE VACATION
THE RESORT WAS VERY NICE AND CLEAN. THE STAFF WERE HELPFUL.
Stayed 2 nights in Feb 2019
Response from Elie on 6 Mar,2019
Thank you so much Sir for choosing to stay with us. We are looking forward to see you again. Have a nice day Sir!

10/10 Excellent

Maritess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
nice hotel
Stayed 2 nights in Jan 2019
Response from Juvey on 10 Jan,2019
Dear Ma'am Maritess, Thank you for your stay with us and for sharing your feedback to other travellers. We were pleased to read your positive reviews about our Hotel Resort.We do take pride in catering to our guests’ needs the best way we can. If you’re travelling to our area again soon, don’t hesitate to call us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2018
Response from Juvelyn D. Tabujara on 27 Dec,2018
Dear Guest, Thank you for giving us a review rate of our Hotel Resort. We are looking forward to welcome you here again on your next vacation. Thank you.

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Juvelyn on 15 Oct,2018
Dear Keith. Thank you for your review and for choosing our hotel. Looking forward to seeing you again soon.

2/10 Terrible

Keith

Very Old Hotel
Stayed 1 night in Sep 2018
Response from Juvey on 9 Oct,2018
Hello Keith, Thank you for taking the time to share your feedback. I am sorry to hear that we're not up to the standard you've come to expect from us. Please rest assured I have addressed this to the team to ensure guests satisfaction. Thank you for your stay with us and I am looking forward to having you again as our guest.

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. Very friendly and anxious to help. Food was good. Would have been nice if they had lounge chairs on the beach
Stayed 8 nights in Feb 2018
Response from liza on 19 Apr,2018
We appreciate your comments. Thank you so much.

4/10 Poor

George

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice potential ignored by the owner
It’s a shame the owner won’t pay for a strong pipeline to the Internet. Wi-Fi is very strong but there’s no connection to the Internet. My smart signal was only two bars out of four. If you need Internet, don’t go here. The swimming pool was filled with about 100 kids when I checked in, and they were still there until dark. I never saw an adult swim time posted. I was up early in the morning but I never saw anyone cleaning the pool, and the water didn’t seem very clean. I had a room with a balcony, and the view is spectacular looking at the sea. The room is very spacious, the bed is fantastic, extremely thick and comfy, and for big pillows provided. The bathroom is clean. Those were the best things about the hotel. There was only one outlet for charging next to the bed. There was a bedside table lamp! However the on off switch been removed and the wire taped so I had to unscrew the bulb when I went to sleep. The Aircon unit had a filter completely clogged with dust, and the cover had been taped shut, impossible to clean. How stupid is that? There were a few more outlets around the room, but these days most people like to have the phone charging On a table next to the bed. The shower was spacious plenty of water and two nice clean towels. The personal safe was not operating, but they gave me one of the keys! Walking from my room to lobby, I had to walk in filthy puddles of water and trash in view along with exposed hoses and dirty air con units along the walkway.
Stayed 1 night in Dec 2017
Response from Liza on 4 Jan,2018
Your comment is highly appreciated, it would help us improved our resort. We will address your concern and looking forward for your next visit. Thank you. Happy New Year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money
Has a small private beach you can take the stairs down to enjoy. Also a few pools for the kids as well as one for adults. Restaurant menu was okay. Free breakfast was from menu and was limited. Staff was fantastic. No wifi in room. There was in lobby with a pw but I wasn't told during check in. Unfortunately there was an event for the families of an adjacent hotel staff for 3 days which made it quite noisy. Quite far from the main road so if you want a taxi that's an additional 100php to the fare. However overall it's a good place for the price.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed is Excellent
Bed is excellent. Very soft bed and best pillows. bad lighting, very shortage to the towel. Bed schedule control delayed chich in. Very bed location access. Extra charge requested by driver due to hotel location.
Stayed 1 night in Oct 2017

6/10 Okay

Ban Huat

Liked: Cleanliness
Disliked: Property conditions & facilities
No so good..the water got smell n food no suitable for us. TV show no cover with Chinese channel.
Stayed 6 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sad, won't come back.
I used to love this resort but it was not how I remembered it years back. Now they've let it go and the staff is not at all hospitable. Pictures posted here in this app is not how the rooms really are. They gave us only one bed when posted are two beds. They said we chose a king sized bed as an option, but on the app it says a choice between a king sized or a double sized bed, thinking the other bed is a default. We arrived with only one bed. When we complained that aircon not working properly, we were moved to a different room and there it was, two beds. This, after booking two rooms over the weekend. Also, breakfast was only for two adults. App description did not specify this. We thought we had two adults, two kids worth of breakfast (plated breakfast, not buffet). Should have gone to our other choice resort.
Stayed 1 night in Jun 2017

6/10 Okay

Johannes

Disliked: Staff & service
not the greatest
Service wasn't real great at this place, except Kimberly, she was quiet helpful. Pools are good for kids but that's about it.

6/10 Okay

Claude

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Another average place
Nothing amazing about the place . Food okay a bit high price for what you got. Pools okay . Service was good . Average place that's over priced .

2/10 Terrible

Shirly, Minnesota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nightmare!
My very first worst hotel and resort experience. Words are not enough to express our disappointment but one thing for sure, we will not stay at this hotel again nor recommend this to our friends. Lessons learned!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Vista Mar, good from far, far from good
The hotel could do with a bit of a face lift. The infinity pool was amazing though.

8/10 Good

Raymond, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Memorable stay
The hotel is tucked in away from the main hi-way, but easily accessible by taxi. free shuttle is also provided.Friendly and helpful staff

8/10 Good

Jonathan, LA

Liked: Cleanliness, property conditions & facilities, room comfort
Total ocean side relaxation holiday retreat!
Looking for something any major city hotel may not possibly offer, be it for a full lone relaxation or to bond with your close friend/s while free from the urban noises & smells, but still comes with the must-have clean room, adequate amenities & quality service..well, this is IT! I'd visited Cebu just about a dozen times before, including 3 previous hotels of stay also in Lapu Lapu where its airport is located, this time being my very first to spend the entire stay in a hotel by the sea in that region. i was immediately engulfed in its natural as well as man-made beauties after check-in! Lacking of WiFi in the room but only around the lobby and resto-cafe areas did not in any way affect my overall relaxing holiday stay. In fact, i could not recall on top of my head where else i had seen or experienced 3 swimming pools (well, one of them was closed for renovation), let alone to enjoy the great ocean view simultaneously, at such affordable pricing!. To get back to the city life of shopping malls, gourmet venues or evening drinks..just tell the front desk to call for a taxi which always comes over in only 5 to 15 minutes. There's a mere 50 P, or slightly more than a dollar, on top of what the meter reading turns out to show.Given another chance i'd love to go back there again for a full holiday relaxation!

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand place fading but still worth it
I booked this to relax after a long flight straight to Cebu and wanted to be straight on the beach. The hotel is quite grand and must hae been the best 15 yrs ago a little dated now. The room was comfortable but no wifi ( lobby only) thd staff attentive and friendly. It's a bit out of the way. Has a sm beachfront w nice sand and some snorkelling and really nice pools (2) they let me check in really early 8.30 am! because it was not full, which was a big plus for me. resto was only ok

6/10 Okay

Andrew, Beijing

Disliked: Staff & service
Cebu on a budget, lower expectations.
There were several aspects of the stay that were fine (two pools, nice view of the water, quiet). The room was what I expected for the price and was perfectly acceptable but not glamorous. Wifi was only available in the lobby. The negatives were centered around the service. The restaurant on site was average at best but they also ran out of beer, mango juice and hamburger during our stay. They were unable to make alterations to anything on the menu. The front desk was unhelpful with arranging off site activities. The hotel itself is very isolated from anything else and requires a taxi or jeepney to get to the main road. Live and learn, I hope to return to Cebu but I won't be staying at Vista Mar.

2/10 Terrible

Curtis, San Francisco

Disliked: Staff & service, property conditions & facilities
Horrible. No outside food. No lifeguard.
I had a horrible stay here, and would not recommend multi-day stays, particularly for those coming with family. For those not aware, they have a "no outside food" policy that is NOT stated on hotels.com or any of the agreements before you book (Shame on you for not requiring something this blatant to be specified, hotels.com). They confiscated our food which made is quite mad, we left 2 days earlier out of our 4 day stay. The pools are good but no lifeguard on duty (We had a close call drowning experience with our child. Short story: If you're travelling with kids that don't swim, I don't recommend coming here. Long story: hotels.com limits how much I can type, see more details on my tripadvisor review). Other details: No elevator - difficult to navigate toddlers and strollers up and down 3 (or 4?) flights of stairs just to get to room from lobby, especially when they're napping. No in-room wifi, wifi in lobby sucks. Far away from commercial areas, definitely not walkable. "free breakfast" only from 6-8AM (Probably to discourage you from actually using it), the beaches really sucked. Overall, this was the worst part of our trip to the Philippines. As such, I highly recommend avoiding this hotel. Check out my longer tripadvisor review for more specifics.

8/10 Good

Richard, Mdland, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has great potential =great location!
Beautiful location - beautiful hotel, clean rooms however, garden areas could use more cleaning and sprucing up so it is attractive to guests. Staff very nice, coourteous and accomodating. Front desk should be well lighted and front desk staff's work area should not be on the corner. The way it is right now, it gives the impression that the front desk is not manned because it's dark and you don't see anyone right away. This hotel has a lot of potential if outside garden areas are well cared for and "manicured". I would consider staying here again next time I am in the area.

8/10 Good

robert s.

Liked: Cleanliness, staff & service
Good HOtel
Location was great and this hotel is a good value for the money

4/10 Poor

AMAFEL

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel was quite old, front desk staff were not aware that our room was booked for 2adults &2 children that they are charging me for extra persons.

2/10 Terrible

papi, Hiuston, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all! Toilet flooded after checking in.... Need I say more?

6/10 Okay

MegTraveler

Liked: Cleanliness, staff & service, room comfort
Spring Getaway
The hotel is far from many shopping areas, restaurants, etc. The restaurant located in the hotel is only ok, much better options available in town. The free breakfast is good - fruit, omelets and other basic breakfast items. The staff is very friendly and accommodating, however, taxis are required often. No spa amenities and very small beach area.

8/10 Good

merineza, Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loving it
nice soft pillows. i love our stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Relaxing beach resort
Very nice place and accommodating staff. White sand beach and a big pool. Room prices are reasonable. Will definitely recommend to my friends.

4/10 Poor

Dorothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patrick, Augusta, Georgia

Liked: Cleanliness, staff & service, room comfort
I like it.
The only problem I had was I couldn't secure the hotel room door it was kind of hard. It eventually got locked when you pushed on the door hard enough.

6/10 Okay

Anthony, Houston, Texas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Vintage Hotel
The hotel is trapped in 1970s. I ordered a cheeseburger that tasted like 30% beef and 70% fat. If you are seriously considering non-lean beef in your cheeseburger then this is your hotel and restaurant. My suggestion is to head out to the hotel next door or go to The Crimson Hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Vista Mar on 4 Mar,2020
Your feedback is much appreciated. Thank you

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
안락하지만 부족한 서비스마인드
장단점이 명확하네요 장점은 예쁜 수영장과 안락한 분위기 단점은 서비스와 청결도 룸서비스가 24시간된다고했는데 호텔자체 전화문제로 인해 룸서비스가 불가능했어요 이틀뒤억도 호텔에 두고간물건이 있어서 연락했는데 전화연락이 안되었어요 문제에 대한 개선의지가 없어보였어요 그리고 수건에 음식이 묻어있어서 찝찝했어요 바닥이 더러운건 이해했는데 청결관리가 잘 안되는것 같아요 가격은 저렴하다지만 서비스가 많이 부족해요
Stayed 2 nights in Jan 2020
Response from Vista Mar on 8 Feb,2020
Your feedback is much appreciated. Thank you

8/10 Good

ingrid

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Slitet hotell vid stranden
Helt ok hotell som sett sina bästa dagar för länge sedan. Rent o fint o trevlig personal men slitaget drog ner intrycket
Stayed 2 nights in Jan 2020
Response from Elie on 22 Jan,2020
Thank you Ma'am Ingrid, your feedback is much appreciated!

6/10 Okay

Olivier

Liked: Cleanliness
Disliked: Staff & service
Disappointing
No WIFI in the room and around the swimming pool and in the restaurant is NOT acceptable! Room next to room service desk are very noisy. Restaurant choice is very limited and very expensive.
Stayed 1 night in Aug 2019
Response from Elie on 26 Aug,2019
Good Morning Sir Olivier! Thank you very much for spending your vacation with us. We regret that you were not entirely satisfied with our Resort. Your feedback is very much appreciated and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guest.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
レストランにいた特定のスタッフ (それぞれ男性、女性1名) のみ、不快な思いをさせられましたが、それ以外のスタッフは笑顔で優しく、気持ちよく対応してくれました。 前回行ったことを覚えてくれているスタッフもいて、とても嬉しかったです。
Stayed 5 nights in Jul 2019
Response from Vista Mar on 14 Aug,2019
Good Morning sir/ma'am! Thank you very much for spending your vacation with us. We are glad that you have had a nice stay . We however regret that you were not entirely satisfied with the service of our staff. Your feedback is very much appreciated and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again. Elie Aquino Guest Relation

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
①エアコンがうるさいのにはちょっと参った。 ②フロントは結構愛想良く、写真リクエストにも笑って応じて くれた。 ③プールは結構エンジョイ出来た❗
Stayed 4 nights in May 2019
Response from Vista Mar on 22 May,2019
Thank you so much Sir! We are hoping to see you again!

8/10 Good

Bo Seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 조용한 리조트
리조트에 객실이 14개 뿐이여서 매우 조용했고, 편안하게 머물렀음 주변에 편의시설이 없어서 다소 불편했으나, 리조트 프론트에 이야기 하면 지프니 셔틀이 5분 안에 도착하여 택시타는 곳까지 무료로 데려다 줌 막탄 시내까지 가려면 셔틀타고 뉴타운가서 택시타면 110페소 정도 나옴 수영장은 인근호텔 수영장을 합해 5곳 정도로 사용이 편리하고 깨끗함 매일 객실을 청소해주어 깨끗하고 주변이 아주 조용하여 가족끼리 휴양으로는 좋은 곳임 직원들도 아주 친절합니다.
Stayed 6 nights in Dec 2018
Response from Juvey on 9 Jan,2019
Dear Mr. Bo Seong, Thank you for your positive comments. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.

8/10 Good

Verified traveller

ビーチがすぐ目の前でした
Stayed 3 nights in Nov 2018
Response from Juvelyn on 14 Nov,2018
Dear Guest, Thank you for staying with us. I hope you will enjoy our fine sand beach for your perfect barefoot walking and experience the waves of the sea. Have fun under the sun. Please enjoy the rest of your stay.

4/10 Poor

JK, 東京都

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
プール、ビーチは近いが。。
深夜到着なのでホテルにタクシーを頼んだのですが迎えに来なかったです。 一般のタクシードライバーが新米だったのか、ホテルの場所が分からずウロウロ道を尋ねながらようやくたどり着く状態でした。 写真にあるカエルのプールは滞在中一度も入れず(掃除が終わらないのと、ペンキ塗り直し)残念でしたが他の2つのプールは8時まで入れて、楽しみました。 部屋にはトイレットペーパー補充とバスタオル交換に毎日来てくれますシーツ洗濯はしてくれないようでした。 Wi-Fiはロビーの、電波がいいところでは使えますので、部屋から出てネット接続しに行かなければならない状態です。
Stayed 5 nights in Aug 2018
Response from Juvey on 9 Oct,2018
Dear Mr. JK, We would like to extend to you our most sincere apologies regarding some complaints you raised with us. Our mini water park was being renovated during your stay here since we endeavour to do our utmost to make our guests as comfortable and happy as possible. Also, regarding with the beach is close at night, the safety and security of our guests is always our top priority so we encourage our guests to enjoy our white sand beach during day time. We greatly appreciate your feedback for us to identify ways on how to improve our resort, rooms and the service that we provide. We hope to see you again here on your next vacation!

2/10 Terrible

anne-Marie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2018
Response from Marjorie Tacatani on 12 Feb,2018
Thank you for your candid review. Looking forward to welcome you back to our new and improved hotel.

6/10 Okay

Masaru

Stayed 7 nights in Oct 2017

4/10 Poor

TOSHI, TYO

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
My room can't use wifi.
WHEN I BACK TO JAPAN I went to AIRPORT HOTEL CALL TAXI BUT THE TAXI IS WRONG DRIVER TAXI METER STOPPED . AND DRIVER SAY METER IS BROKEN,SORRY NEGOCIATION OK? HIS PLAN IS VERY BAD! I don't LIKE PHILIPHIN TAXI DRIVER．
Stayed 2 nights in Sep 2017

6/10 Okay

Claude, switzerland

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Chambre propre mais pas de wifi dans la chambre !
Nous avions réservé une chambre à l'hôtel Vista Mar Hotel situé au bord de mer. Mais surprise à notre arrivé on nous a informé qu'on nous transférait au Mirada Hotel situé env. 300 m , quand au déjeuner on a dû se rendre dans un 3ème hotel !!! Drôle d'organisation
Stayed 1 night in Jul 2017

8/10 Good

Alf Tore

Liked: Cleanliness

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Keine Reise wert
Keine Reise wert... nicht sehr schön, jedoch sauber genug für einen kurzen transfer aufenthalt.

8/10 Good

YOUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
무난한 호텔
막탄섬 자체가 크지는 않아서 이곳저곳 이동하는데 큰 불편은 없었습니다. 시설도 무난했고, 조식은 다만 조금 더 신경써주면 좋을 듯 하네요.