"Rooms clean, hotel was clean, what we didn’t like was they no longer have a checking counter you have to use a kiosk, and if you’re not from the USA , they never work. After assistance because the machine didn’t work we waited 30 mins for a key . This was at 730pm the hotel knew we booked rooms and still after getting help our rooms were still not ready so instead of the king room we booked it was 2 queens .
If check in is at 4 and it’s three and a half hours later why wasn’t the room ready as promised? Just asking"