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Reviews of Alfama - Lisbon Lounge Suites

3 out of 5
Alfama - Lisbon Lounge Suites
Escolas Gerais 38, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 110 out of 171 reviews" "
Rating 8 - Good. 50 out of 171 reviews" "
Rating 6 - Okay. 2 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 5 out of 171 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a large room with a refrigerator.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Nice hotel in Alfama right on the Tram 28 line. The room was spacious, but only downside was the shower was very small.
Stayed 3 nights in Apr 2024

8/10 Good

Chloe, Des Moines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of town. Perfect for exploring Alfama
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location bang in the middle of Alfama, directly on the Tram route, watch out as you step out the front door ! Loads of interesting historic stuff all around, great area. The lady who checked us in was especially helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Sarah

Stayed 3 nights in Mar 2024

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again❣️👍👍
As advertised. Loved it /Staff was wonderful❣️
Stayed 6 nights in Dec 2023

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this stay. It was exactly as advertised. Tv does not have access to apps and THEIR basic cable. The staff were absolutely friendly and helpful❣️. Rooms are clean and well situated. Tram 28 rides directly in from for pickup. The coffee shop next door is an absolute gem❣️ washateria close enough 👍👍
Stayed 4 nights in Dec 2023

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tristan

Stayed 2 nights in Dec 2023

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2023

8/10 Good

Diane, Chilliwack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly convenient.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was outstanding and quiet even being close to tram, quiet refuge in busy area, easy access to tram, lots of restaurants close by.
Stayed 3 nights in Oct 2023

10/10 Excellent

Basia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely suite with 2 bedrooms. Helpful and friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
A nice hotel close to the centre of all the action It's not fancy but it is a good base to explore from
Stayed 1 night in Oct 2023

10/10 Excellent

georgiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our concierge Isabela was gracious and very helpful. She even loaned us beach umbrellas for several day trips to the beaches nearby. The room was very large and very clean. The neighborhood was wonderful and interesting.
Stayed 1 night in Oct 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Comfortable but you should expect noise from trams in narrow street adjacent.
Stayed 3 nights in Oct 2023

8/10 Good

georgiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people working here. Thank you Isabela
Stayed 5 nights in Oct 2023

10/10 Excellent

Bea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! The suite we stayed in was very clean, the backyard was beautiful, and the staff were very accommodating. Great location. I would definitely come back!
Stayed 2 nights in Oct 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Bea, We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Bill

Travelled with partner
Location is excellent
Stayed 4 nights in Oct 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Bill, We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Nancy, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delighted with our stay at this hotel. Our apartment was spacious, comfortable and quiet. The staff were super helpful. The location is great for exploring Alfama and is right on the Trolley line. Great breakfast buffet there and a wonderful bakery/restaurant just about next door. Good dining options and much to explore nearby.
Stayed 4 nights in Oct 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Nancy, We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay after a few days in Porto on our way home. Great staff and location. The fridge in our room didn’t work but not really a problem as we were only there 2 nights.
Stayed 2 nights in Oct 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Marguerite, We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Jamilah, St. Albans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property! It was in the heart of the Alfama neighborhood in Lisbon. The famous Tram #28 ran right in front of the property. The tram stop was footsteps away. Restaurants, cafes and little shops abound in this area. The apartment itself was large with 2 bedrooms and 2 bathrooms. It was clean and well-equipped. I highly recommend this property and would love to stay there again!
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Jamiah, We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The room was a little funky because of the sloped ceiling. The front door to the hotel was heavy and hard to open.
Stayed 1 night in Sep 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Kevin,We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the heart of Alfama so a lot of hill walking but oh so charming. The staff at the front desk are extremely accommodating and helpful- thank you Pamela. A really enjoyable stay.
Stayed 5 nights in Sep 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Marguerite,We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards, Alfama Lisbon Lounge Suites

8/10 Good

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early from our flight. We’re able to leave our luggage and explore the city which was perfect. Staff was great. Very helpful and kind. Rooms were clean. Location was nice. Fantastic cafe next door.
Stayed 1 night in Sep 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear Sarah,We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards, Alfama Lisbon Lounge Suites

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place bc of location and staff
First time to Lisbon so obviously I was blown away by this incredible neighborhood. This hotel is perfect for the Alfama neighborhood. I find most Portuguese very professional but not exactly friendly. The staff at this hotel could not have been kinder, including the hostess who literally talked on her own phone to a lost Uber driver for 45 minutes to take me to the airport. So also learn from that: go early to the airport. It’s third-world in most descriptions.
Stayed 3 nights in Sep 2023
Response from Alfama Lisbon Lounge Suites on 11 Oct,2023
Dear William,We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards, Alfama Lisbon Lounge Suites

2/10 Terrible

Roxana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off! False advertising!
Firstly, it’s false advertised as being a 3 stars hotel, as per the establishment’s manager (Alexandra) this is NOT a 3 stars hotel so they don’t have to offer the minimum of service that 3 star hotels have to offer. We paid for a twin room, for 2 nights, at a falsely advertised 3 stars hotel. As per the pictures I took, the walls were mouldy and the room was very damp. The shower drain was clogged so we couldn’t have a proper shower. When I informed the reception, the receptionist, Isabel (the brunette) moved us to an apartment to stay overnight as a temporary solution, and I thank her for that, she is the only reasonable person with a sense of what hospitality industry means. The next morning the other receptionist - Isabella (the blonde) made a big fuss saying that the room is perfectly fine and that the shower has been fixed and that we should immediately move our bags at 8:30 am. She also made it clear that I should be thankful that I got to stay for free in one of the apartments, which wasn’t for free, because I paid for a clean functional room, which I didn’t get to start with. Isabella’s attitude was even worse than the state of the room. She happily ruined our day. It was useless for me to complain about the poor conditions of the room, to her and also her manager (Alexandra) because their attitude was awful, extremely rude. We ended up paying an extra 48 euros to switch for another room with a functional shower and we still couldn’t check in straight away.
Stayed 2 nights in Sep 2023
Response from Alfama Lisbon Lounge Suites on 19 Sept,2023
Dear Roxana,Thank you for your comment.We are very sorry that your stay did not go according to your expectations and we apologize for what happened with the clogged shower in your room on the first night. As you rightly said, after you reported the problem to one of our colleagues, the best solution at the time was to move you to an apartment.The very next morning, the shower problem was solved, and our other colleague informed you that it would be possible to return to the room you were in. We regret that the interaction you had with our receptionist was not to your liking. However, we would like to point out that the colleague only had this attitude toward you, because you were actually very rude.Our staff are not useless or unwilling to deal with guests' requests, as you said. We all do our best to accommodate our customers' requests and resolve any problems that may arise, with the best of intentions and sympathy. And these qualities should come from both sides - customer and employeesAs for having paid for the apartment, the first night was not paid for, we upgraded it free of charge because your room did have a problem. However, on the following day, the problem had already been resolved, so there was no reason for you to want to stay in the apartment. So it stands to reason that you only had to pay for the upgrade for the following nights because you refused to go back to the standard room.In any case, we're sorry again that your stay wasn't the best, and we apologize for any misunderstandings.Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay!
Great guesthouse in a perfect location. The tram runs right by, so if you're a light sleeper it might keep you up. I'm a light sleeper, but had no problem sleeping. There's a great coffees shop next door if you prefer not to have the breakfast at the hotel.
Stayed 1 night in Sep 2023
Response from Alfama Lisbon Lounge Suites on 19 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

john

Alfama’s small streets and restaurants are great Tram 28 goes by just outside the door. staff was very helpful.
Stayed 1 night in Sep 2023
Response from Alfama Lisbon Lounge Suites on 19 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
The building is very old and it does not have an elevator so you have to carry all your heavy luggage to the top floors using the stairwells. Our room was very basic, but clean. Staff was friendly
Stayed 1 night in Sep 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alfama the old city is charming, cute restaurants Tram 28 ran inches from the hotel.
Stayed 3 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding location, Alfama is the top neighborhood to experience Lisbon downtown. The tram is passing by on the same street, it might seem noisy but somehow it did not feel that way. We would stay there again.
Stayed 3 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fully furnished, new and clean. One could easily live there a month or more. Right in the heart of gorgeous district.
Stayed 2 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Alison, Hamilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was very helpful.
Stayed 3 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

Thomas

Stayed 2 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 9AM after a long flight. Check in time was 3 PM. As the room was ready, we were able to check in early. It was much appreciated.
Stayed 5 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

MARINA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice and clean, great service and view.
Excellent service and super clean. Great view from room. We had an issue with the keys that didnt work but the manager fixed it herself by changing batteries. Some of the kitchen cabinets were broken, and the additional bed that we requested many time in advanced was not done and we had to sleep over the mattress for a night. There is no elevator nor phone to the reception, so I had to go up and down 3 floors every time I need to request help. Keep that in mind also if you are traveling with lagguage. Besides that, location is great, and the hotel is super nice. It just needs a little bit more manteinance.
Stayed 2 nights in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

8/10 Good

Cheryl

Stayed 1 night in Aug 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

10/10 Excellent

Amandeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Alfama Lisbon Lounge Suites on 8 Sept,2023
We hope that your stay with us has been pleasant. We would like to thank you for your preference on behalf of the entire team. Your feedback is very important to us, only in this way can we improve. We hope to host you again in the future! Obrigado!Kind regards,Alfama Lisbon Lounge Suites

2/10 Terrible

Hamid, Orange

Stayed 1 night in Jul 2023

10/10 Excellent

Ricki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Staff is super helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
It felt like being part of the neighborhood. It was tastefully appointed. We were very pleased with our stay. We arrived by walking, so it was more difficult to find than we had anticipated. Alfama is a rather confusing labyrinth of roads and alleys, but we enjoyed being so much a part of it.
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay to explore Alfama and St. George Castle. And there is a great cafe next door (Copenhagen) with great breakfast. It was a unique experience to walk out your hotel door and have the electric cars pass on the narrow street. Highly recommend for this area.
Stayed 1 night in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Kelsea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay in Alfama, with clean and comfortable rooms with a beautiful view of the street. The staff were very friendly and helpful, especially when we needed directions to the beach :) thanks for your great hospitality!
Stayed 4 nights in May 2023