Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North

Nothing great about this hotel. It’s should consider as a 3 star hotel instead of 4. Cups provided in the room have dirty stain. The road to basement parking is terrible. And was block by trucks during Friday night market. Hotel does not provide any signage to enter the parking lot. We have to drive around to find alternative way to the parking lot and it was middle of the night. We had to stop in front of the hotel to ask for help. Hotel management is aware of the friday night market situation, at least have the courtesy to inform customer on the alternative road to the parking lot. Will not recommend this hotel to friends and family.

The parking is so terrible, secondly the soundproof of room is not satisfied.

First of all, the staffs were very infriendly. They spoke english, but it is due to culture. They are very ignorant and it is truly hard to believe Hilton property, because normally you would expect certain level of service when it is Hilton. Second, they offered me upgrade with extra fees. SoI took the offer and paid extra fees. However, rooms were not ready. The trash cans were not emptied, the sink at the bathroom were not draining, the towels were not placed at a properly. It gives me a thought of low class back street motel. I will not say it is Hilton family hotel. Third, they gave me a room for disable without any proper explanation to make the decision. I had to pay extra fees to have two single beds in the room. Howevers, it was room for disable and the bathroom and room amenities were not placed as it saids on the website. Hairdryer, iron set, basic hygene set such as shampoo etc.. I had two rooms for two four people, and each tooms were missing different things with TV remote were broken. Over all, this is not a place to recommend .