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Reviews of Zamorano Real Hotel

4 out of 5
Zamorano Real Hotel
Miguel Riofrio 14-62, E/Sucre y Bolivar, Loja, Loja

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 30 reviews" "
Rating 8 - Good. 12 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, helpful staff, good greakfast, comfortable room, bathtub, hot water
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The access to the hotel is very narrow road, to go down into the parking is incredibley steep and to come back up worst, Limited parking space. We stayed there 3 different times, the first 2 times they had some kind of parties happening there, and was loud. No sleep till about 2;30 AM Last time was okay. Staff is friendly and helpful
Stayed 1 night in Dec 2018

8/10 Good

Franklin M

Liked: Cleanliness, staff & service
Decent place. Breakfast buffet needs improvement
The room was comfortable in line with their star rating. Spacious room but the window shades not dark enough to offset the street lights. The hotel is very close to a church which makes impossible to get a good night sleep because every hour the church bell goes off. The area is busy during the day but very quiet at night. The breakfasts is well below average. Also, hotel has no AC
Stayed 2 nights in Oct 2018

10/10 Excellent

Anne, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zamorano Real is located in central Loja close to everything, and the facilities are beautifully kept. The best part is the staff who were friendly and welcoming, calling taxis for us, and keeping our luaggage safe for a while after check-out. There was a little street noise around 10-11 but all quieted down after that- the beds and pillows are wonderful, and we slept well. Breakfast was good.
Stayed 1 night in Apr 2018
Response from Gabriela on 17 Apr,2018
Good Morning. Dear Mrs Anne , thank you very much for your comment, we are working every day to offer you a quality service. We hope to have her back after our hotel. Regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel only disappointment was the dirty carpet
Response from Gabriela on 28 Feb,2018
Good Mornig; Dear guest. Receive a warm greeting from the Zamorano Real Hotel, to thank you for your comment, to improve our services ... Hoping to have you next time

8/10 Good

Renato, Piura, Peru

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel and well located
The hotel is confortable and quite new. The rooms and the service is nice; however we had a problem with the access: the roads were broken due to cable and pipes instalation all around the hotel. We had to walk two blocks pulling our luggage and park our car six blocks away, that was disgusting because we weren't tell in advance.
Stayed 1 night in Sep 2017
Response from Nury Garcia on 6 Nov,2017
Dear Renato Thank you for your comment, our duty is to offer a quality service, a thousand apologies for the inconveniences on the streets, and we are in a process of urban regeneration throughout the city center, we hope you visit us soon.

10/10 Excellent

ChrisR, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find :-)
In a country of "good enough", this was a pleasant surprise. A clean, modern hotel with helpful staff. The hotel has its own parking which is a bonus (very tight). I would definitely choose this hotel again
Response from Dep. de Reservas y Recepciòn on 2 Mar,2017
Dear, thank you so much for your comments, we are very happy that your stay in our city was the best, we hope to have you again in our city and of course in our hotel. Best regards

8/10 Good

David, Baltimore, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bumpy start.....Refreshing Stay!
After a shaky late Sunday night check in because of a language barrier and a misunderstanding the Zamorano Real was Really a wonderful treat! Clean, comfortable, great location, HOT shower, great staff.... super helpful people, nice breakfast. One small complaint....the room walls are thin....I can hear and smell the people in the next room.
Response from Dep. de Reservas y Recepciòn on 24 Dec,2016
Dear David Thank you very much for your comments, we are very happy that your stay in our hotel has been pleasant, we hope on your next visit to have them again. Best regards.

6/10 Okay

Richard

Liked: Staff & service
Response from General Manager on 30 Aug,2016
Estimado Richard, Agradecemos que nos haya elegido como su hotel en la ciudad de Loja, estamos siempre gustosos en tener huéspedes que valoran nuestros servicios para poder cumplir con las expectativas de nuestros clientes. Esperamos que en sus próxima estadía pueda volver a elegirnos como su hotel ya que estaremos gustosos de poder atenderlo como se merece. Si hay algo mas que pueda hacer por usted no dude ne comunicarse con nosotros. Saludos cordiales.

10/10 Excellent

Charles H, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal to settle into Ecuador
Perfect first day in Ecuador having crossed Peruvian border in the morning Everything was spotless
Response from General Manager on 30 Aug,2016
Dear Charles: Thank you for choosing as its first hotel in Ecuador. The entire team of Zamorano work daily to meet the expectations of our guests and your stay in the city of Loja is one of the best. Best regards

6/10 Okay

Lisa Anne, Farmingdale, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nicely furnished, but noisy.
The only window in our rooms opened on to an airshaft, which funneled the noise from other rooms so that it could be very clearly heard.
Response from Department of Marketing and Sales on 7 May,2015
Dear Lisa We appreciate your comments, we will take it into consideration to improve our service. Best regards.

6/10 Okay

uoscale old hip, seattle

Liked: Cleanliness, property conditions & facilities, room comfort
A Good attempt at an american style hotel
I have a pet peeve.. When I rent a room with a bath..I expect to be able to bathe.. And the tub stopper was not functional.. But other than that the room was clean s d the staff friendly. As another friend stated.. I think they just don't know what to do about tourists yet.. Which makes this hotel a good bet if all you are looking for is a clean american style room in a good location.
Response from DEP. DE ATENCION AL CLIENTE on 7 Jun,2016
Dear guest welcome your comments and we are confident that tomarenos into account to improve our services. We hope that on your next visit to our city let your preference be happy to assist you. Best regards

10/10 Excellent

Rodrigo, Quito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y muy buenas mediadas de prevención para el covid-19
Stayed 2 nights in Jul 2020

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Buen hotel centro de loja
Buen servicio. Algo lento internet.
Stayed 2 nights in May 2019
Response from Gabriela Espinosa on 7 Jun,2019
Buenos Dìas. Estimado Carlos. Muchas gracias por sus comentarios, es para nosotros un gusto poder servirle , tomaremos en cuenta sus sugerencias, espremos tenerlo de regreso por nuestro hotel en su próxima visita a nuestra ciudad.

10/10 Excellent

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendadisimo
Exelente!! Muy buena comida, buena limpieza todo muy bien!!
Stayed 1 night in Apr 2019
Response from Gabriela Espinosa R on 13 Jun,2019
Buenos Días, Estimada María fernanda, muchas gracias por su comentario. Trabajamos continuamente para poder mejor nuestro servicio y que nuestros huespedes se sientan como en casa. Esperemos tenerla de regreso en nuestro hotel en su próxima visita a Loja.

8/10 Good

DELONA R

Liked: Staff & service, property conditions & facilities, room comfort
Un buen hotel con servicio excelente.
El servicio estuvo muy bueno, muy amable. Nos ayudaron con transportacion e informacion acerca de Loja. El desayuno estuvo muy rico. Pero la alfombra no estuvo muy limpio, parece que es un poco vieja. Seria buena idea de cambiarla.
Stayed 2 nights in Mar 2019
Response from Gabriela Espinosa R on 13 Jun,2019
Buenos Días. Estimados DELONAR, muchas gracias por sus comentarios y sugerencias serán tomadas en cuenta. Esperamos tenerlos de vuelta en nuestro hotel , en su próxima visita a la ciuda de Loja.

2/10 Terrible

Henry Cristobal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Estafado!!!
No respetaron la tarifa que habia acordado por medio de Hotels.com. El hotel y la atención muy buena!!! pero ese detalle tiro todo al piso.
Stayed 1 night in Jul 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien! estaban haciendo algunos arreglos, entonces, en algún momento hubo mucho ruido... pero de resto muy bien!
Response from Gabriela on 2 Mar,2018
Buenos Días , Estimada Andrea; muchas gracias po su comentario, es para nosotros un plaer servirle ofreciéndole un servicio de calidad. Esperamos tenerla pronto por nuestro Hotel. Saludos Cordiales DPTO. de reservas y recepción

8/10 Good

César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Nury Garcia. DPTO.Reservas y Recepcion on 29 Jan,2018
Estimado Cesar , Gracias por su comnetario, estamos para servirle.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación del hotel, limpieza, y atención amable. Se podría mejorar el desayuno.
Stayed 1 night in Nov 2017
Response from Departamento Comercial on 28 Nov,2017
Estimada Johanna Muchas gracias por su gentil comentario acerca de nuestro servicio y calidad hotelera. Fue un placer servirle le esperamos en una próxima ocasión. Katy Castillo, Ventas y Comercialización Zamorano Real Hotel

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Departamento Comercial on 6 Nov,2017
Esperamos que su estadia con nosotros haya sido la mejor y nos visite pronto en nuestra ciudad y en nuestro hotel.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hospedaje
El hotel está muy bien ubicado, limpieza y servicio de primera, el restaurante tiene excelente platos muy bien preparados. El único detalle fue la poca atención por parte del los botones y podrían mejorar el desayuno
Stayed 2 nights in Sep 2017
Response from Departamento Comercial on 6 Nov,2017
Estimado Sr. Antony, Muchas gracias por su comentario , nuestro lema es vive tu mejor experiencia , esperaos que aver logrado la meta , nuestro restaurate esta catalogado el mejor de la ciudad , gracias a sus buenos comentarios y servicio. Mil disuclpas por los inconvenientes sucitados , estamos mejorando cada dia por ustedes.

10/10 Excellent

SUSANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

patricia

Liked: Cleanliness, staff & service
Buena relación precio calidad
Tuvimos ayuda con las preguntas

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodidad y buena atención
Excelente
Response from General Manager on 3 Jan,2017
Estimados nos alegra mucho que su estadia en nuestro hotel haya sido de lo mejor. Saludos Cordiales

8/10 Good

Veronica, Cuenca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Un buen hotel. La habitación pequeña pero limpia y cómoda. El desayuno sencillo pero bueno. Ideal para viajes de negocios.
Response from General Manager on 30 Aug,2016
Estimada Veronica, Gracias por sus comentarios acerca de sus estadía en nuestro hotel. Todo el equipo humano del Zamorano estamos trabajando dia a dia para poder cumplir con sus expectativas y que su estadía sea de su total agrado. Esperamos que en su próxima visita usted nos vuelva a elegir como su casa en la ciudad de Loja., Si hay algo mas que podamos hacer por usted no dude en escribirnos que gustosos estaremos de responder sus inquietudes y comentarios. Saludos cordiales.

10/10 Excellent

Kevin, Machala, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway in Loja !
Loved the accomodations, great central city location, friendly and professional staff. Restaurant excellent !! Clean and quiet room, well appointed. We had a very relaxing and enjoyable time.
Response from Departamento Comercial on 8 Jun,2016
Dear Kevin thank you very much for your comments glad we found much enjoyed your stay in our city and in our hotel, we hope to soon have it in our facilities. Best regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Response from Departamento Comercial on 8 Jun,2016
Dear Andrew Thank you for visiting, we hope very soon to have among our main guests. Best regards

10/10 Excellent

Tanya Elizabeth, Chone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadía en Loja
Me fue excelente...muy buena atención, volvería a regresar
Estimada Tanya, muchas gracias por sus comentarios! estaremos gustosos de recibirle nuevamente, saludos!!