2/5 Poor
Katherine, Milton Keynes
Travelled with partner
15 Aug,2022
When we arrived at the hotel around 1pm after travelling for 2 hours, we were unfortunately unable to check into our room. We asked if we could leave our luggage in the reception area as we had to be somewhere for the afternoon. we were informed that our luggage would be moved to our room once it was available and we could collect our key later. Upon arriving back at the hotel at 7pm our luggage was still on the luggage rack in reception and had been there all day unattended. We then had to move our luggage to our room ourselves. We were visiting the hotel for my husbands 40th birthday so I booked a room with a terrace but unfortunately this was rather disappointing as we could not both fit on the balcony and when we did all we could see was a dirty concrete wall and a very dirty wooden flooring to walk on. Overall I was very much looking forward to our stay but these small attention to details unfortunately dampened our stay and has made us question whether we would stay again.
Stayed 1 night in Aug 2022