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Guest reviews

3.3/5
632 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Breakfast included

Map

Explore the area

Popular LocationHyde Park9 min walk
Popular LocationMarble Arch13 min walk
Popular LocationRoyal Albert Hall8 min drive
AirportLondon (LHR-Heathrow)38 min drive

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    About this area

    London

    Map
    Popular Location

    What's nearby

    • Hyde Park - 9 min walk
    • Oxford Street - 11 min walk
    • Marble Arch - 13 min walk
    • Royal Albert Hall - 8 min drive
    • Kensington Palace - 22 min drive

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    Guest reviews

    Overall score and ratings for Orchard Hotel

    3.3
    Guest rating
    5 - Excellent
    57
    4 - Good
    245
    3 - Okay
    193
    2 - Mediocre
    112
    1 - Poor
    25
    3.7
    Cleanliness
    3.2
    Service and Staff
    3.3
    Property condition

    2/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    location is nice, everything else - not so nice...

    I selected the hotel based on the location and availibility of a room for three adults (me, my spose, and our 22y daughter), and not a sky price. In a sence I get what I want. But the room was too small. On arrival I found an old towel behind my bed, and overall cleaning was done in the same way.. Summarizing: I didn't expect much, but I did expect something better..

    3/5

    • Liked: Property conditions & facilities
    • Disliked: Staff & service
    Basic and simple, nothing fancy.

    Points to take in to consideration: 1) If you want to use an Iron, you have to do it in the front room of the hotel, if people are sat in there, it doesn't matter. 2) Towels are only changed every 3 days; 3) Breakfast is very basic; Location wise, it's really good as it's a few minutes from Paddington Station.

    4/5 Good

    Lovely stay

    The hotel was lovely very close to Marble Arch area which was great for getting a double decker tour bus connection or to use underground. Lots of good restaurants with walking distance. Room were a good size for our luggage and us. Only thing didn't like was had to purchase wi fi and its didn't work half the time

    Pros: Close to restaurant

    Cons: Wi fi poor connection

    4/5 Good

    • Liked: Cleanliness, staff & service
    Sisters weekend

    Great location, close to rail station...small rooms, but not unusual for England....minimal breakfast items, felt very safe in the hotel and the surrounding area

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great place to stay

    Great location friendly staff there was a m&s just a couple of blocks a way and very close to paddington station, also good restaurants close by. Stayed with my daughter for 5 nights had a great time