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Phoenix Hotel

3.5 star property
Victorian hotel with 24-hour front desk and restaurant

Choose dates to view prices

Phoenix Hotel, near Kensington Palace and Hyde Park, offers dry cleaning, a bar, and a restaurant. Helpful staff provide concierge services and luggage storage. Rooms include free WiFi. Visitors particularly appreciate the quality breakfast.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room (1 Single Bed)

1 bedroom, in-room safe, desk, blackout curtains

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(52 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Desk
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Triple Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

1 bedroom, in-room safe, desk, blackout curtains

Exclusive Single Room (Small)

8.2 out of 10
Very good
(26 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

1 bedroom, in-room safe, desk, blackout curtains

Executive Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, in-room safe, desk, blackout curtains

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
  • 2 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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8.2 out of 10, Very good, 1,003 reviews
The price is S$293
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23 Nov - 24 Nov
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About the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Kensington Gardens - 6 min walk - 0.5 km
  • Hyde Park - 13 min walk - 1.2 km
  • Kensington High Street - 17 min walk - 1.4 km
  • Marble Arch - 8 min drive - 2.6 km
  • Oxford Street - 10 min drive - 3.6 km

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪The Phoenix Pub - ‬3 min walk

About this property

Phoenix Hotel

Hotel near Hyde Park
Close to Kensington Palace and Kensington Gardens, Phoenix Hotel provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A 24-hour front desk, a banquet hall and a computer station
  • Luggage storage, a TV in reception and a front desk safe
  • 1 meeting room, tour/ticket information and free newspapers
  • Guest reviews say great things the breakfast, overall value and helpful staff
Room features
All 125 rooms offer comforts such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Similar properties

Front of property

London House Hotel

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.6 out of 10, Excellent, 1,006 reviews
The price is S$209
includes taxes & fees
23 Nov - 24 Nov
London House Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Checkout is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. Hyde Park and Kensington High Street are also within 1 mile (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

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Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1001 reviews
Rating 8 - Good. 377 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ann-Mary

Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and went above and beyond for my mom in a wheelchair.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mustafa

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Stayed 1 night in May 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise. I was unable to sleep
Stayed 2 nights in Aug 2025

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025

8/10 Good

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

10/10 Excellent

ARAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and clean hotel. Good location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet street and nearby public transport.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and safe area … Easy access to train and street with lots of options to eat
Stayed 3 nights in Sep 2024

8/10 Good

Ulf

Liked: Cleanliness, staff & service, room comfort
Close to Underground and Kensington Gardens. Great value.
Stayed 1 night in Oct 2024

10/10 Excellent

Josh Hall

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and hospitable. Room was clean, comfortable. Location was perfect.
Stayed 11 nights in Apr 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Fabulous location. Staff extremely helpful. Ideal for solo travellers. Clean, nice furnishings, everything you need for a comfortable stay.
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single.room was adequate. Would stay again!
Stayed 5 nights in Mar 2024

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Room was small but ideal for a solo traveler, and appeared to have been recently remodeled. Quiet neighborhood with shops and food within a couple blocks’ walk.
Stayed 2 nights in Jun 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! So easy to get around, staff were friendly, some reviews mention how small the small double room is and I was prepared, but for one person, it was totally all I needed! The bed was comfy, I slept well. Great value if you're not looking to spend excessive money, but want to stay central to activities in London. I will absolutely stay here again!
Stayed 4 nights in Sep 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay again. Very enjoyable visit. The breakfast buffet is simple yet perfectly satisfying.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet but great location, the Phoenix Hotel offers comfort at an affordable price. The single bedroom, although small was great for a couple of nights. The continental breakfast was very good. The staff were outstanding in their manner and care towards their guests different needs.
Stayed 2 nights in Jun 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay, will definitely stay again

Decent size of the room, quite liked the hotel and the rooms are much bigger than rooms in many other hotels in London i stayed before. Luggage storage available. Overall stay was good. Wi-Fi was very good
Stayed 1 night in May 2024

6/10 Okay

April

Liked: Cleanliness, staff & service
Nice hotel. Wish it had AC and bigger beds, needs an upgrade. But clean and nice staff and around a lot of places to eat and shop.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

City hotel with good public transport connection

Typical city hotel in an old buiding with all benefits (close to metro, some tourists attractions are close by, good transport, many restaurant, quite area) and negative (no isolation, you can hear you neighbours, no air-conditioning). The executive room is close to a loud ventilation systems which is shutdown in the evening but woke me up each early morning when running again. Good continental breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

Stephen W

I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.
Stayed 9 nights in May 2024

4/10 Poor

Silvia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Stayed 5 nights in Jul 2025

10/10 Excellent

Alexander Senyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Polite and professional staff. I stayed by myself and the room was small but more than enough for one person. Some people might expect more in the way of bathroom amenities, but the only thing I missed was toothpaste. Shower was nice and powerful, although it'll be a squeeze if you're on the larger size. I actually said "Yes!" When I saw the jammy dodgers that were included with the tea and coffee, of which there were plenty. Breakfast was really good with something for everyone and lots of it. The dining room was also very nice and made me want to stay, rather than wolf down my food and leave. I'm already planning to stay again on my way out of the UK.
Stayed 1 night in Dec 2023