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Frequently asked questions

Is Sapphire Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 28 Jan,2023, prices found for a 1-night stay for 2 adults at on 29 Jan,2023 start from S$78.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sapphire Hotel?

Check-in is from 3:00 PM - 1:30 AM. Early check-in is available for a fee of GBP 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sapphire Hotel?

Checkout is at 11 AM. Late checkout is available for GBP 20 (subject to availability).

Where is Sapphire Hotel located?

Located in Hammersmith, this hotel is 0.4 mi (0.7 km) from Westfield London Shopping Centre and 2.4 mi (3.9 km) from Hyde Park. Buckingham Palace and Piccadilly Circus are also within 6 mi (10 km). Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes.

Can I cancel my reservation for free at Sapphire Hotel and receive a full refund?

Yes, Sapphire Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sapphire Hotel cancellation policy on our site for more details about any exclusions or requirements.


Rating 10 - Excellent. 103 out of 747 reviews" "
" "10 - Excellent 14%
Rating 8 - Good. 258 out of 747 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 188 out of 747 reviews" "
" "6 - Okay 25%
Rating 4 - Poor. 105 out of 747 reviews" "
" "4 - Poor 14%
Rating 2 - Terrible. 93 out of 747 reviews" "
" "2 - Terrible 12%




Staff & service




Property conditions & facilities




6/10 Okay


Travelled with partner
Liked: Staff & service
Disliked: Amenities
Es un hotel normal, el principal problema es que se escuchan los ruidos ambientales como las personas que hablan en los pasillos, además la cama era muy mala e incomoda.

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to anywhere , restaurants, places to visit for me was very good place to stay , safe area

4/10 Poor


Disliked: Staff & service, property conditions & facilities
Staff not friendly and its very noisy.

2/10 Terrible


Disliked: Staff & service
Unfortunately, I had a very unsatisfactory stay: I was out in another hotel where my room was nothing like what was advertised. I was on the highest flight of stairs despite telling the Manager I had come out of the hospital. He also refused to carry my bags to my room despite the room being on the top floor with no lift.

2/10 Terrible


Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deceptive photos. The actual room is ridiculously small not worth for the money spent. Reception is different building. Hotel billboard moving from different locations it cause's difficulty finding the which building the reception during checking out. Not recommended place to stay when you visit London.

8/10 Good

timothy patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The shower was good. Good location. Relatively inexpensive. The only thing I disliked was the smallness of the bed which did not accommodate 2 persons very well.
Stayed 5 nights in Nov 2022

6/10 Okay


Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Let’s start with the only positive thing about this hotel: the location! Easy to go anywhere and everywhere by bus or train. Big shopping mall walking distance from the hotel. Easy and convenient. However, the room wasn’t at Saphire hotel, it was a very small room couple buildings down the actual hotel. The room we booked here was supposed to be for two people and double beds but we were given a very small and dirty room and very uncomfortable bed with noisy hallway. Not worth the price we paid at all! Over $120 Canada dollar.

8/10 Good


Liked: Staff & service
Property is fine for a couple nights. Hotel is clean and safe. The rooms are small so good for sleeping but not much else. I would stay there again but for only 2-3 nights.
Stayed 3 nights in Oct 2022

10/10 Excellent


Liked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022