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It was located in a quiet area with access to shops and restaurants. However, there were staffing shortages at the hotel, and the elevator still wasn't fixed when I left.
The hotel staff members were very friendly and responsive to requests.
Lynn
Stayed 1 night in Apr 2024
6/10 Okay
Christine
Travelled with partner
29 Apr,2024
Liked: Staff & service
Disliked: Amenities
Very loud, I heard ppl in the next room partying amongst other things for two days, parking is increasingly terrible, people take two spots, park in the drive aisle at entry. Beer/alcohol bottles in the parking structure, feels a bit unsafe.
The person working the front desk at night named Jospeh has his buddies hanging in the parking lot all night on weekends and they are revving engines and yelling and making noise. Pretty unbelievable that this hotel has an employee who disturbs the guests at the hotel.
The room was nice, however under the sink it was pretty dusty, we grabbed the towels they might have been dusty as well and it left marks of the towels and the other items that were under, which let us believe that it had been unattended for a while. Other then that we had a nice stay.
The hotel is nice and the service is great but it lacks in parking. They allow anyone to park on the property even if you're not staying there which makes it a real inconvenience for the guest and as far as I can tell there's no security roaming about.
It was a convenient location near our family. And our plans for the next day. Clean. Friendly staff.
Lots of building noise. Water, electricity and pipes making noise all night.
Hotel was nice and spacious. Room was clean and had everything we needed.
Mario
Stayed 2 nights in Apr 2024
6/10 Okay
Jenna
Travelled with family, Travelled with partner
8 Apr,2024
Liked: Staff & service
Remote in our room did not work properly.
Jenna
Stayed 2 nights in Apr 2024
10/10 Excellent
henry
Travelled with family and small children
7 Apr,2024
Liked: Amenities
Everyone so helpful
henry
Stayed 1 night in Apr 2024
6/10 Okay
Dante santini
7 Apr,2024
Liked: Staff & service
The lock on the connecting door didn’t work so they had to transfer us to a different room.
Overall there was a lot of noise. We could hear the TV from the room next door at midnight.
Dante santini
Stayed 1 night in Apr 2024
10/10 Excellent
Angeles
Travelled with family, Travelled with family and small children, Travelled with partner
The hotel is out of date, but it was alright. Most staff were friendly. The sound proof is not existing at all. People next door at 4 am decided to have some adult fun. The woman was super loud for 20 minutes like a pro. I was awake and felt like in the same room with them. There was 0 sound proof and no wall in between two rooms. I was badly concerned if my kids were awake and how I would explain why that woman was yelling so bad. Definitely not recommended for families with what is going on in the hotel and noise.
Wenqiao
Stayed 2 nights in Mar 2024
6/10 Okay
bryan
Business traveller
23 Mar,2024
Liked: Staff & service
Disliked: Amenities
Lots of drug addicts in the area. The room was musty and dirty. Bathroom is in desperate need of some updates. Overall I will never stay here again. And I grew up 2-3 minutes away from here.
The hotel was nice and reasonably priced for our one night stay prior to our cruise the following day. However a little out of the way to do any other activities around town.
Great stay - enjoyed it a lot. We only got water the first day, and then they said they “ran out of complimentary water and only have water for purchase until a week later.” Very weird when you’re staying at a 4 star hotel.
The reception staff were very friendly though.