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Reviews of Appart'hôtel Saint Jean

2 out of 5
Appart'hôtel Saint Jean
1 Avenue Du Paradis, Lourdes, Hautes-Pyrenees

Reviews

8.0

Very good

Rating 10 - Excellent. 179 out of 569 reviews" "
Rating 8 - Good. 246 out of 569 reviews" "
Rating 6 - Okay. 91 out of 569 reviews" "
Rating 4 - Poor. 29 out of 569 reviews" "
Rating 2 - Terrible. 24 out of 569 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Stayed 1 night in Oct 2023

2/10 Terrible

Lucia Vanessa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures in Expedia and the property reality are very different. Our apartment was in a bad shape. The cabinets were broken, the place overall was smelly, the walls were dirty. I don’t recommend to stay at this place at all!
Stayed 2 nights in Oct 2023

4/10 Poor

Martin

Travelled with group
Disliked: Cleanliness, room comfort
Disappointing
Great location but the property seriously needs a major overhaul. The bedroom was small with very light beds , bathroom was small with a bath/ shower with little pressure. Living area was unkept worn and uncomfortable. Only a few sockets in entire apartment . A deposit had to be paid to get cutlery which were not clean ,fridge was iced over and a service charge if you needed towels changed. Over all disappointing, un comfortable , every thing was worn . There are much better accommodation options in Lourdes The only positive we’re the staff who were most helpful and attentive .
Stayed 3 nights in Oct 2023

6/10 Okay

Julian

Liked: Cleanliness
Good Location
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Gerard

Stayed 3 nights in Jun 2023

10/10 Excellent

Suventhini

Travelled with family
Liked: Cleanliness, room comfort
Good Experience
Staff was friendly and breakfast was good as buffet but fruits were there it’s would have been great but overall experience is good . We will recommend to others and we will came again next year
Stayed 3 nights in Jul 2023

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Jerine

Stayed 3 nights in Jul 2023

8/10 Good

Phillip

Liked: Cleanliness, room comfort
Appt saint Jean Lourdes
The appartment was very basic but had everything we needed. The price was very good, the bed was comfortable and a bath and shower was available with hot water. The location is great, being very close to bars, restaurants and shops and the Lourdes domain was a five minute walk away.
Stayed 3 nights in Jul 2023

10/10 Excellent

Yulidia

Liked: Cleanliness, amenities, property conditions & facilities
This hotel has an excellent location. It is just four blocks from the Sanctuary, so many restaurants by its property, the bus station is across from the street and the breakfast was excellent. And think that the hotel is a little bit old but has an excellent service, the place is clean and comfortable. I saw the hotels that are next to this and I bet they have the same concept but a higher price. If I come again, I will stay here.
Stayed 3 nights in Jul 2023

6/10 Okay

Cora

Stayed 4 nights in Jun 2023

4/10 Poor

Silvana Mollame

Stayed 2 nights in May 2023

10/10 Excellent

Maricel

Travelled with family
Liked: Cleanliness, room comfort
Centrally located
It was a comfortable and pleasant stay! It's centrally located, close to the grotto and other places of interest. Surrounded by restaurants and shops. Good access to transport.
Stayed 3 nights in Mar 2023

10/10 Excellent

JOSEGIN

Stayed 8 nights in Sep 2022

6/10 Okay

Elii

Motel feel
It's a $50 hotel (that's what we paid). The floor in the room is a weird canvas material your feet stick to when barefoot. The soap in the shower is handsoap you'd find in the metro. we requested a double bed and got two singles pushed together, that meant no cuddling. I'm 6' and my feet were hanging off all night. It is very close to the main attractions and front desk was very friendly.
Stayed 1 night in Jun 2022

8/10 Good

Edward

The room should have been bigger for 2 people.
Stayed 14 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 9 nights in Sep 2020

8/10 Good

Mariefrance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and good service
Stayed 3 nights in Mar 2020
Response from Fad on 12 Apr,2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

2/10 Terrible

Verified traveller

Travelled with family and small children
I wasn’t even able to check inn, the train line was on strike and my trip was cancelled, I contact Travelocity and they were very kind and contacted the propriety to see if I can get a refund, but the property owner or manager refused to refund my money,
Stayed 1 night in Dec 2019
Response from Fadil on 10 Jan,2020
I dont undertand how you can feedback, and you never did not stay in our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to grotto ans basilica. Staff was helpful and speak English. Breakfast was great - good service for the price ! Its simple like being in a retreat
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Gliria, Chandler AZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the grotto and church, stores and restaurants
Stayed 1 night in Nov 2019

10/10 Excellent

Sebastimpillai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean
Good
Stayed 3 nights in Nov 2019

8/10 Good

Therese

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring service
Staff go to great lengths to meet all your needs. Thoroughly recommend this hotel (St Jean Appart Hotel). Thanks to all the staff. Mr Allen, elderly and disabled gentleman
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019

6/10 Okay

Trevor V

Liked: Room comfort
Stayed 1 night in Sep 2019

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, just a 5 minute walk to the grotto. The restaurants steps away from the hotel are great and well priced. The small kitchen with microwave is adequate if you want to heat up food.
Stayed 4 nights in Sep 2019

10/10 Excellent

Connie, Murrieta, CA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice, friendly and helpful. The location was great for going to the grotto. It's right next to a minimart as well so super convenient. I will definitely be staying here again next time we go back to Lourdes.
Stayed 2 nights in Sep 2019

8/10 Good

Peter

Location
Location of the hotel is very good. Walls are thin and you can hear alot going by on the corridor. The lift can be very slow at rush hour. Reception closes for 2 hours for lunch. Alot or road noise. Cooking facilities good, but could do with a better choice of utensils, but you get by. WIFI overall poor, kept on stopping if using it to listen to the radio. Location is best for me.
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design was very unique. The reception was very friendly and accommodating. They gave us equipment if we needed it and was a great experience. Although, we were a little but disappionted because we requested for a river view but was not given. We would recommend this hotel to many of our aqquiantances
Stayed 4 nights in Aug 2019

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service
Location is a plus. We really like it a lot and wish we could stay longer.
Stayed 1 night in Aug 2019

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Nice central hotel not too many comforts but clean place
Stayed 2 nights in Jul 2019

10/10 Excellent

Odorico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Stayed 3 nights in Jul 2019

6/10 Okay

Marlon

Disliked: Cleanliness
Not good.
Bad smell. Dirty.
Stayed 2 nights in Jul 2019

10/10 Excellent

emmanuel yogarajah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
v. good
all staff was very help full
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I booked the apart-hotel thinking it was wheelchair accessible. When I requested for a shower chair, I was given a stool which was useless for my child in a wheelchair who is unable to sit upright.. It is probably my fault for not checking witht the hotel prior to my booking. The position of the microwave and kettle was placed too high to reach.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
everything was good but we asked for double bed and given twin bed , location is good. very cooperative staff.
Stayed 2 nights in Jun 2019

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were bumped for another hotel to this hotel (as the other hotel was closed, but had taken our booking and money). This hotel is in a great location - walking to all tourist attractions. We had free parking - off season. The room was fantastic - great view, quiet, big room (its an apartment with limited cooking and eating facilities, which we did not use) and due to season, limited restaurants nearby. Walk to city centre, grotto and fort. Recommend a stay - we enjoyed three days in Lourdes at this hotel.
Stayed 1 night in Feb 2019
Response from Fadi, St Jean Manager on 6 Jun,2019
Dear Ron, Thank you for staying in our hotel. We appreciate your feedback. With pleasure to serve you again.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all facilities Can be noisy but overall the apartment is clean
Stayed 4 nights in May 2019
Response from Fadi, St Jean Manager on 6 Jun,2019
Dear Customer, Thank you for staying in our hotel. We appreciate your feedback. With pleasure to serve you again.

8/10 Good

Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Fadi on 20 May,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! St Jean Team

8/10 Good

Johnson

Liked: Staff & service
Stayed 2 nights in May 2019
Response from Fadi on 13 Jun,2019
Bonjour, Un grand merci à vous pour avoir pris le temps de partager votre expérience suite à votre séjour dans notre établissement. Au plaisir de vous accueillir encore de nombreuses fois. En vous souhaitant une excellente journée, Sincères salutations, L'équipe du Saint-Jean

8/10 Good

Verified traveller

Liked: Amenities
Stayed 2 nights in Apr 2019
Response from Fadi on 12 May,2019
Bonjour, Un grand merci à vous pour avoir pris le temps de partager votre expérience suite à votre séjour dans notre établissement. Au plaisir de vous accueillir encore de nombreuses fois. En vous souhaitant une excellente journée, Sincères salutations, L'équipe du Saint-Jean

8/10 Good

Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and they are speaking English... great location very close to the Bacilica of the Lourdes. We can cook our own food in this apartment hotel. We are recommend this apartment hotel to our friends if they are coming to Lourdes.
Stayed 6 nights in Apr 2019
Response from Fadi on 13 Jun,2019
Bonjour, Un grand merci à vous pour avoir pris le temps de partager votre expérience suite à votre séjour dans notre établissement. Au plaisir de vous accueillir encore de nombreuses fois. En vous souhaitant une excellente journée, Sincères salutations, L'équipe du Saint-Jean

2/10 Terrible

Verified traveller

Stayed 7 nights in Apr 2019

6/10 Okay

Mariela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is very well located in the town especially if you are a pilgrim. The room is very basic and small although very clean. If you room face the street it will noisy late in the evening and early in the morning.
Stayed 3 nights in Apr 2019
Response from St Jean on 12 May,2019
Bonjour, Nous tenons tout d'abord à vous remercier d'avoir pris le temps de laisser un retour à la communauté internaute suite à votre venue dans notre établissement. Nous sommes navrés pour la gêne occasionnée... Le bruit venait-il de l'extérieur cause célébration occasionnellement. En vous remerciant par avance pour votre éclaircissement. Bien cordialement, L'équipe du Saint-Jean